If you want a response from the company it is best to contact Customer Support. Make sure all the connections are secure and tight, and if applicable, check for any kinks or bends in the coaxial cable. 0000042106 00000 n WebMy live rewind feature is not working GetHuman4165996's customer service issue with Optimum from December 2019 Help with my Optimum issue First: share to improve During the reset process, the digital cable box will display hold followed by turn on. When you need to pause live TV, press PAUSE and the program will stay paused for up to 15 minutes. Press PLAY when you want your program to resume. Rewind a live program Press REWIND to move up to four times faster than normal. The arrows on the status bar show what speed youre rewinding at. Press PLAY to resume watching at normal speed. Standard Live Cable TV channels: CNN, Discovery, Lifetime, etc. Yes, there are DVRs that dont require a subscription. Which is the best DVR service on the market? I dont understand what happened I was able to pause, fas Ive had this system for about two years now. Can you advise if there has been any troubleshooting done on your end, and what's been done if so? Then choose which Alexa devices you want to control your TV and tap Link Devices. Lamps work. You can email the site owner to let them know you were blocked. The quickest and easiest way is to log into your Optimum account and select the Pause option. You wont have to pay your full bill during each billing period, but youll still have to pay a small monthly fee while your service is paused. and our Make sure to mention the package you want to switch to, so they can confirm that is the one you want. We also use third-party cookies that help us analyze and understand how you use this website. I just changed over from Telus and I was able to turn the news on in the last few minutes and rewind it to the start, but no FF is allowed with that feature, I guess it's so you have to watch the commercials. I just switched to Comcast and love the service in general but this daily reset is going to shorten our relationship. The form covers account transfer scenarios like changing your account name after a marriage or transferring account ownership if the old account holder passed away. Sep 20, 2021. Hi there, @user_0ed6e9, thank you for commenting and sharing your experience on our Xfinity Forums. Optimum customer service is available from Actually you should be able to fast forward a live feed. Your Shaw PVR cannot "fast forward" on a "live" feed, because the PVR has not yet received the stream. Spectrum TV app: Download and get started - Spectrum Support Spectrum TV app on Apple TV - Spectrum Support Cloud DVR (cDVR) and Cloud DVR Plus FAQs - Spectrum Support FAQs Q5: Can I rewind live TV or How many shows can I record at a time on DVR optimum? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 0000012443 00000 n Enter your zip code below to find internet and TV providers in your area. endstream endobj 98 0 obj <> endobj 99 0 obj <> endobj 100 0 obj <>stream Seems like a flaw in the system as it affects many many customers. 1. ET on Saturday. However, when I do, the stream skips to a totally different point in time on that channel. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. These cookies ensure basic functionalities and security features of the website, anonymously. Search for Xfinity Support, if needed. Check out Optimums moving form to make sure you can transfer your Optimum TV or internet service. Scan this QR code to download the app now. Many of these devices also stream content from services like Netflix, Hulu, and Sling TV, which may require a subscription for certain features. Obviously not while it is actually live, but if you pause or rewind or jump back then you are no longer actually To perform a hard reset, you will need to unplug the device from power and wait at least 15 seconds before reconnecting it, allowing the device to completely reset. Type your message in the text area near the bottom of the window. Unfortunately, Xfinity's X1 DVR comes with a few fees. Guilty of the latter. Some cable companies charge you a monthly fee to rent a DVR and require you to pay a monthly service fee to use it. for storing your recordings. 0000102473 00000 n If you select Record Series, you can select a series to record and then the storage device, and your Set-top Box will record all future episodes. ;221dM8p1Ia=;C07c.7>=430afD MzP endstream endobj 88 0 obj <>]/Pages 79 0 R/Type/Catalog/ViewerPreferences<>>> endobj 89 0 obj <>/Font<>>>/Fields[]>> endobj 90 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/Shading<>/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 91 0 obj <> endobj 92 0 obj [/Separation/Black/DeviceCMYK 106 0 R] endobj 93 0 obj <> endobj 94 0 obj <> endobj 95 0 obj <> endobj 96 0 obj <>stream 5 Why does my DVR cut off the end of shows? %PDF-1.3 % A hard reset on your cable box is a procedure that will clear all data stored in its memory and restore the device to its factory settings. 2010-2023 CableTV. This cookie is set by GDPR Cookie Consent plugin. Many streaming media players, such as Amazon Fire TVs and Apple TVs, allow users to connect an external hard drive and record television shows, movies, and other content without the need for a subscription service. This will stop all of your services for the duration that you select. First, you will need to contact Optimum customer service and explain that you would like to downgrade your package. You can also go to a local Optimum store and choose to pause your services. Yes, Optimum does offer DVR service. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Do you have that? 0000015888 00000 n The quickest and easiest way is to log into your Optimum account and select the Pause option. Plus, live sports (if that ever happens again) still relies heavily on broadcast television, and requires some form of recording for delayed/on-demand viewing. Cookie Notice If youre dealing with Wi-Fi problems on Optimum hardware or a possible service outage, Optimum offers 24/7 tech support at the local phone number for your Optimum region. I need help before I decide to cancel my service. This is usually positioned on the lower portion of the box and is a small, red Reset button. Next, select the TV that you want to connect Alexa to and tap Continue. Rewind a live The sales departments hours are 8:00 a.m. to 8:00 p.m. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. First, check that all the cables are connected properly. 0000101909 00000 n Its also possible to control your recording from anywhere by using the Optimum App, either on a mobile device or computer. WebRewinding from live tv not working Let's say we are watching a car chase on live tv and I am in the kitchen. For this purpose, you need to reset the DVR by locating the reset button of your DVR. Finally, select Return to. Making the decision to switch Optimum packages can be a confusing and overwhelming process, but with the right information and assistance you can quickly and easily downgrade your package. All rights reserved. Do not ask or give PII. There are a few reasons why your cable box may not be getting a signal. Yes, you can buy a DVR for your cable TV. Most cable companies offer their own branded DVR, but there are also several third-party options available. I have the same problem, I was wondering if I have to have the show on from the start to be able to Rewind on Shaw. This cookie is set by GDPR Cookie Consent plugin. If all the above steps dont work and youre still experiencing issues with your cable box not getting a signal, then you should contact your cable provider for further assistance. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. In this case, you should call your cable provider and inquire about a replacement cable box. When the front panel on the digital cable box displays the time, the reset is complete. Also, have you had a chance to reset your box to see if it helps? 0000000896 00000 n Your IP: To cancel Optimum service, call Optimums local customer service line for your region. Select Fire TV from the video section. Thanks! The only way I can stop it is if I press the pause or change the channel. Seven Apple TVs with the AliceOne app. By clicking Accept All, you consent to the use of ALL the cookies. To cancel Optimum service, call Optimums local customer service line for your region. In the 'To' line, type "Xfinity Support" there. I've yet to find a way to make the solution permanent. Privacy Policy. Optimum gives you the ability to record up to 15 programs at once, even while youre watching something else. BUFoZTr|_R&RxL( b$(" "XKZ('jJ"^$h&-d%M&y7E"2rb 31 Messages. The homeowners just want to watch TV that isn't complicated. It also has apps for Android and iPhones, dedicated apps for Mac and Windows, and you can watch on select smart TVs from Amazon Fire TV, Hisense, Roku, Samsung and Vizio. We dont really do DVRs anymore. There is no rewind or ff working!! In the top right corner, you'll see a little chat icon near the bell icon. This is only on live TV. hWioFKIeF@K+ M$#ow):m~Xr7V1c 2DKItid"J\GawK4WEUg+8b0vu 3l189&^]=dy6cn1 ,6J?>,8o=68 {pEGnfT2m98R43jLM5SbR{UQ;I5K[2Sc~XKf$]m|bFSVOFZ d-=zG4zOt>4NiDc%:)>SATRE3jiNtEtC_~B-b^li\]LMY6 ).1]Wq*}UsAla8Rf55@wf6j^>;X K`Gp9 You have up to 300 hours of Standard Definition (SD) or up to 75 hours of High Definition (HD) in storage space. On the side of the box, there will usually be a label indicating a Reset button. This package is perfect for those who do not need a lot of internet speed or have basic phone and TV needs. It does not store any personal data. Once these documents have been signed, Optimum will arrange for a technician to come to your home and install the necessary hardware. We are so glad to hear from you and want to assist in any way that we can to get this addressed and resolved for you. Once youve made your selections and confirmed that all the details are correct, recording will begin automatically. Does it? If you want a response from the company it is best to contact Customer Support. Ive had this system for about two years now. The cookie is used to store the user consent for the cookies in the category "Analytics". Bummer! Press Enter to send it. During the reset process, the digital cable box will display hold followed by turn on. A Digital Video Recorder, or DVR, is a simple way to watch your favorite shows. I dont understand. 0000002964 00000 n To view your recordings, simply go to the My TV menu and select Recorded TV. 0000003077 00000 n With Optimum FlexAbility, youre in control to choose the DVR that works for you. Here, youll be able to browse through all your recorded programs, search for specific recordings and set up Pause/Resume & Chase Play for recorded programs. You can't fast forward live tv unless you have previously paused it or have rewound it. System refresh works for a while, but continues to happen often. I did the system refresh to fix my problem rewinding live tv and now I cant even pause it. So irritating My X-1 box just stopped rewinding and pausing today. Spontaneously. If the batteries check out, make sure that nothing is blocking the direct line of sight between the remote and the cable box. 0000002909 00000 n Select Manage devices, and then Link Another Fire TV. Choose the Fire TV you want to control. Secondly, check the connections on the wall outlets (which are connected to the coaxial cable from the box). Unfortunately with them being so big I think they lost communication with customer feedback. No you cant rewind it, but you can click the Start Over button to watch the program from the start, even after it has already begun. The error message DVR Service Unavailable may appear for a number of reasons: Power was unplugged to either the Expander (external hard drive) or the Digital Box while a recording was in progress. + Press DVR on your remote or go to Channel 1001 to get the Recorded List. Click the direct message icon If you have an Optimum digital cable box, you can use your Pause button to pause Live TV. If you select Record This, you can then specify the time, duration and channel and then select your storage device. G. We are happy to help with the pausing/rewinding issue that you're experiencing. A digital video recorder, commonly known as a DVR, is a device that records television programs. No, you are not able to rewind Live TV with Optimum. Watch the lamps on your remote, as you press buttons. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If that still doesnt work, try plugging in another cable box and seeing if it works. 2022 Shaw Communications. WebX1 now features a simplified interface and quicker navigation to continue watching live TV, episodes or playlist content. But for the life of me I cannot figure out how to setup a home with Altice/Optimum service onto seven televisions. DVR also allows you to rewind and fast-forward live TV, pause a show, or even create your own instant replays. We will be asked to do a refresh, it might work for awhile, then the issue will return. To start recording, press the Record button on your remote, then select either Record This or Record Series. If you dont have one or dont remember it, go to optimum.net/idhelp or Channel 903 on your TV. Generally speaking, if the live stream is hosted using a popular platform such as YouTube, Facebook, or Twitch, then it is possible to watch a replay of the live stream once the stream has completed. endstream endobj startxref They also include all the local channels (ABS, CBS, NBC, Fox) in the service, which is a great. Why are my attachments locked on Cold War. Hi there @Jparsons! A DVR (Digital Video Recorder) is a device that will record content that you get with cable TV. Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum to voice your account concerns. Your future is only a connection away. ]+4 K We're looking forward to helping make this right. Scan this QR code to download the app now. Pressing this Reset button can help to solve a variety of issues with your cable. The functions work fine on recorded shows. The service is available with Optimums digital television packages, and customers can choose from the standard Optimum DVR system or upgrade to an Enhanced DVR that offers additional features such as recording four shows at once, programming activities, and more. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 0000011574 00000 n 0000010754 00000 n 0000008965 00000 n To send a "direct message" / "private message" message to Xfinity Support: Click the "Direct Message" icon or https://comca.st/3HIAjwK, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". The action you just performed triggered the security solution. I'm running into the same problems. z@s@vop 7 @fEd\\ 2GH ,!^w!VmgIE";khe>^%it'ya%n4W#;ol^d2NbLmV^yVX2n7gmU]T,|$%uK/@hy.wz_[h8?mQy8T*-| tis,W4`JM-;)RXH4& QXJAnJmq&^-a2~}{/ E]KIrcihn\Vz4P(rv\O ?Y;rx^'/eD l[voJ|&&I~_#jz}UPwxW,b8"O"zpr% ( A B, @pqy L}. If youre not getting a picture or you see a blue or black screen, check that your Obviously not while it is actually live, but if you pause or rewind or jump back then you are no longer actually live but in the buffer and so you should be able to fast forward through that buffer. Who is the owner of Cablevision Optimum West?
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optimum can't rewind live tv 2023