Weve helped millions of people find a resolution. Find more info on Cylex | See Reviews . Find jobs. Kier Group plc is a construction, services and property group active in building and civil engineering, support services, public and private housebuilding, land development and the Private Finance Initiative. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Our staff will aim to help you make your concerns known to us. They call themselves builders? Thursday every week. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Click on a service above for more options or click here to look up another property. . Rating. Tel: 01656 643643 We will let you know when changes weve promised have been made. Resolver can help you send your complaints to Kier. Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. Click on a service above for more options or click here to look up another property. If you are approaching us for a service for the first time, (e.g. They are rude and arrogant staff are werid people I QUIT! He was professional and patient. 2023 Trustpilot A/S. Kier Group CEO is optimistic that, with investment in upskilling, the construction industry can help support economic recovery Andrew Davies, Chief Executive of the Kier Group, has opened the Cardiff. The service Ive received from Kier has left a very bad taste in my mouth! Email: If you do not want this to happen, it is important that you tell us. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. Thank you for taking the time to submit your feedback. Email: We use dedicated people and clever technology to safeguard our platform. He sorted everything out for me. Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! Last Service 14/04/2023 Next Service 20/04/2023 Refuse Sacks collection. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Complaints Officers can advise on the type and scope of complaints they can consider. All it took was one call and I had an electrician out within two days. STAY AWAY from this developer. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. When you express your concerns or complain to us, we will usually respond in the way we explain below. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. kier bridgend complaints. We take your concerns and complaints seriously and try to learn from any mistakes weve made. I see a lot of ppl complaining about kier. They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! let you know within this time why we think it may take longer to investigate, let you know where we have reached with the investigation, and. Email: We will explain how and why we came to our conclusions. The work carried out is horrendous and I cannot believe how BT can use them. We therefore expect you to be polite and courteous in your dealings with us. We believe that all complainants have the right to be heard, understood and respected. Snapshot; Why Join Us; 704 . Absorbent Hygiene Products and Nappy collection service request. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Please leave your bags or containers out for collection. . 4 Red Oaks, Pencoed, Bridgend, CF35 6LH. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. If the complaint is about a body working on our behalf (e.g. Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. If you have a concern, raise it with the person you are dealing with. 2023 Resolver Consumer Online Limited. We have a separate policy for Social Services complaints. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. When I went down to point out the laws surrounding noise I was told to f*** off back into my flat.A truly awful company. He or she will try to resolve it for you there and then. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. In times of trouble or distress, some people may act out of character. Find out how we combat fake reviews. This will be provided for each financial year. [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. You can contact the Ombudsman by: There are also other organisations that consider complaints. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. We will set out to you our understanding of your concerns and ask you to confirm that we have got it right. However, sometimes you may have a statutory right of appeal e.g. Kier Opening Times in Tondu. Contact details. Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. Conway House. So he was doing it whilst people swimming until 2 oclock. Click on a service above for more options or click here to look up another property. Bridgend Maesteg Road, Tondu Bridgend CF32 9HZ Cardiff - Conway House Conway House. All rights reserved. If we did not provide a service you should have had, we will aim to provide it now if thatis possible. There may have been upsetting or distressing circumstances leading up to a concern or a complaint. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 If your complaint is more complex, we will: The person who is investigating your concerns will aim first to establish the facts. If you need extra assistance, we will try to put you in touch with someone who can help. If your complaint covers more than one body (e.g. If it is more serious, we may use someone from elsewhere in the Council or in certain cases we may appoint an independent investigator. Good pay and work/life balance, good bunch and lads and supervisors. [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. However, if you'd rather complain directly, you can use the above address to contact Kier. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Its quick, easy and totally free. Email: have been disadvantaged personally by a service failure or have been treated unfairly. Employers / Post Job. We have a separate policy to manage situations when we find that someones actions are unacceptable. Click on a service above for more options or click here to look up another property. However, we also consider that our staff have the same rights. 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Please place your recycling and waste at your propertys edge by 7am on your collection day. The public is able to raise complaints with the Councils compliance with the Welsh Language Standards under this Complaints Procedure using the process described. Please check with your phone provider if you are unsure about how much a call will cost. We also ensure all reviews are published without moderation. For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. Occasionally, we might suggest mediation or another method to try to resolve disputes. 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. 62 Village Court, Broadlands, Bridgend, CF31 5DY. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 [email protected]. You can report a damaged or faulty street light online via My Account. Garden waste collections are available to Bridgend County Borough residents. They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. Email: Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. This is because it is better to look into your concerns while the issues are still fresh in everyones mind. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. Bridgend. We can collect larger household items such as sofas, doors and beds. Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP Information provided by various external sources. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. Reviews from Kier Group employees about working as a Truck Driver at Kier Group in Bridgend. This could be by letter or e-mail, for example. When reporting a problem to us please provide as many useful details as you can, including the date and time you noticed the issue, where it is located and your name and daytime contact number. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. Our Cabinet also considers our response to complaints at least twice a year. I see a lot of ppl complaining about kier.They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. I was swimming in my local swimming baths. I shall have no option but to now take this up in a more formal legal way . You can express your concern in any of the ways below. If we got it wrong, we will always apologise. brian kim, cpa clearvalue tax net worth . Your feedback. However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. If we find there is a fault in our systems or the way we do things, we will tell you what it is and how we plan to change things to stop it happening again. . ComplaintsLegal and Regulatory ServiceBridgend County Borough CouncilAngel StreetBridgendCF31 4WB. It may be worth issuing helmets and harnesses for that style of driving and tin openers for all the unlucky road users around him. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council You can report a missed recycling or waste collection online via the Kier website. If we did something wrong, well apologise and, where possible, try to put things right for you. Would recommend everyone to steer clear whether that's in an employee role or as someone purchasing any services from them. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . Anybody knows if you can call someone here criminal? Fill in the online form. Wish I could give less than 1 star. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . Verified Listing. A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 If possible, well put right any mistakes we may have made. If you are experiencing an infestation of Mice, Rats, Bed bugsor Cockroachesat a residential property, we can arrange a free visit from our Pest Control Team. If necessary, we will produce a longer report. Conway House. . For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Find out how we enforce anti-littering rules in Bridgend County Borough. Just raise a case and leave feedback after. Ppl of ethnic origin get blackballed or a victim racial filtering. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. It goes against our guidelines to offer incentives for reviews. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . And one of Kiers workers was grinding metal and sparks was flying everywhere. Salary guide. The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the council and our partners across the community in one place. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Unfortunately now getting legal advice to sort it. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. . Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. Start of main content. I recently had my place rewired and a few things weren't how I wanted them. If your request was completed after 12pm they should be collected tomorrow. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Typical big company really. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. Submit Review . Reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Register for nappy and absorbent waste collections, and find out the rules for using this service. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Age concern, Shelter etc who may be able to assist you. I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Click on a service above for more options or click here to look up another property. If possible, we believe it is best to deal with things straight away rather than try to sort them out later. You may change your settings at any time or accept the default settings. . These folks decided to conduct work outside our block of flats at 2 in the morning. If we formally investigate your complaint, we will let you know what we have found in keeping with your preferred form of communication. Upload your CV. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience. Absorbent Hygiene Products and Nappy collection service request. Happiness score is 63 out of 100 63 3.3 out of 5 stars. Anyone can write a Trustpilot review. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. 62 Village Court, Broadlands, Bridgend, CF31 5DY. Appalling treatment of staff, clients and customers. If there is a simple solution to your problem, we may ask you if you are happy to accept this. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 For the best experience please use a JavaScript enabled browser. [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Slectionner une page. Write a review. For example, the Welsh Language Board about services in Welsh. If we find that we got it wrong, we will tell you what and why it happened. Cardiff - Conway House. I would highly recommend them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. private residential homes, specialist health providers) you may wish to raise the matter informally with them first. Enter your name, phone number and email address. We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements for example, if you need documents in large type. Nobody seems able to locate any of the three that have supposedly arrived! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Click on a service above for more options or click here to look up another property. 23 Cemetery Road, Bridgend, CF31 1NA. So many issues with everybodys homes its unbelievable. We appreciate your views and will use them to improve our website. Thursday every week. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. Resolver is free. Appalling customer service. DO NOT SUPPLY - they are most unprofessional! Then like us on Facebook and follow us on Twitter. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We appreciate your views and will use them to improve our website. Instead, theyre full of the info you need to get things sorted. 46 Pyle Inn Way, Pyle, Bridgend, CF33 6LP. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. A free inside look at company reviews and salaries posted anonymously by employees. Recycling service complaint; Schedule. Click on a service above for more options or click here to look up another property. kier were doing work on behalf of BT and dug my drive up, they then decided to fix it by throwing tarmac over which has now come apart, I have been complaining to them for 3 weeks and they keep ignoring me. Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. Get started now and lets get this sorted. Best job I have ever had, wish I had gotten my class 2 license years ago and worked at Kier. We are unable to accept unsolicited CVs and communications from external recruiters. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. Here are 8 tips for writing great reviews. . We do not view behaviour as unacceptable just because someone is forceful or determined. Complete health and safety risk! Where there is a need for significant change, we will develop an action plan setting out what we will do, who will do it and when we plan to do it. Ppl of ethnic origin get blackballed or a victim racial filtering. We will provide any service youre entitled to which we have failed to deliver. Follow. 203469. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Normally, we will only be able to look at your concerns if you tell us about them within six months. Enter your postcode and, when prompted, select your address from the drop-down menu. Housing Association, NHS) we will usually work with them to decide who should take a lead in dealing with your concerns. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! Bullying is common practice as is disability descrimination. Tel: 01656 643643 This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. Submit Review. This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. You can report highway issues such as blocked drains on public land, potholes, vandalised street furniture and overgrown trees and hedges. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Conway House, St Mellons Business Park Cardiff . Working at Kier Group in Bridgend: Employee Reviews | Indeed.com Find jobs Consumer guides, newsletters, surveys and more! Click on a service above for more options or click here to look up another property. I wouldnt ever buy again. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or [email protected]. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. You can report a missed waste or recycling collection on the Kier website: Thank you for taking the time to submit your feedback. Additional sacks for refuse because you have run out - Must be pre-ordered via the . Learn about working at Kier Group in Bridgend. Select 'Recycling collection' if it was a missed recycling collection. 2nd Floor, Optimum House, Clippers Quay, Salford Create a profile and sign up for Job Alerts. Suggested companies are based on peoples browsing tendencies. I have now contracted the council to show what they have done. This policy is also available in Welsh at our public buildings and on our website. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. have been treated unfairly or received a bad service through some failure on the part of the body providing it. the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. The extent of this investigation will depend on how complex and how serious the issues you have raised are. You will then be given the name of the person responsible for communicating with you while we consider your complaint. Theres no jargon in our rights guides. We will make sure that your dealings with us in the future do not suffer just because you have expressed a concern or made a complaint. If we did not do something well, we will aim to put it right. . You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. give you regular updates, including telling you whether any developments might change our original estimate. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. We may exceptionally be able to look at concerns which are brought to our attention later than this. Sometimes, you might be concerned about matters that are not covered by this policy e.g.
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