The Cleveland Clinic here in Cleveland will document. CCI sent me a copy of their receipt. I was told to contact the Hyatt directly and to get the name of the individual I was talking to, then call Cci back with that information and the cancellation would be processed. Made online hotel reservation for Best Western, Willerby Manor, Hull. People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. I was not even in Texas on that date. The correct process would be to take a split second of extra time and type www.hilton.com into your browser. Report them to BBB, as well as make a formal complaint to USITC. After I made the reservation, gave my credit card and got the total, I was horrified to find out I was charged an additional $33.00 a night for a "service charge". I also discovered that Hilton had charged CCI $292.77 almost $100 less than what CCI charged me.a pretty steep "fee." Note, there may be applicable hotel charges if canceled past the cancellation deadline. Fraud, I'm going to be reporting this to the Fraud division. If however you were charged on your visa and the charge stands, and no reservation made then you should be able to now apply for a refund via your card provider for the non provision of a service/goods received. So basically this is a company who is stealing peoples money with no consequences. When I searched their site I found no cancellation link. The email I received from Reservation-Counter had a website to contact to cancel, I logged on to the site and canceled. I thought that my reservation was made through the hotel, but apparently it was "hijacked" by Hotel Values and Getaroom.com. We called immediately to cancel the reservation and were denied a refund. She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. The page displayed was identical to the Hilton web page. "You can't, " the fellow said. This is the worst customer service ever!!! Its odd you say their APP came up as specific hotels dont usually have their own APP. So, I booked the room through Super 8. Even the hotel workers were shocked of the amount when I contacted them about it. Is Travel Expo 2021 legitimate? I made reservations for a hotel room with what I thought was the hotel, but it was instead with this CCI Hotel Res 800-468-3578 on the 13th of April. When I got my card statement, I had been charged by CCI even though they had declined my card. I thought because it was only a couple of hours between making the reservations and cancelling they would not charge my credit card. I was charged $318. I ask to speak with a manager, i got nothing. You cannot add money to a transaction during or after payment submittal. Just a heads up for people if its not the name of the hotel you are looking to book and a local phone # do not contact themGUARANTEED You will be friggin scammed . Alternatively, you may use. We "thought" we were booking DIRECT through Hampton Inn only to find out AFTER THE STAY that we were redirected to CCI Res and charged an additional amount of $82.84 and for a "Tax Recovery & Service Fee". This morning I sent a very specific email to the address I was given - [email protected]. That's fraud. I thought that was my room charge. My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! Ask the hotel manager to fix the problem . A major hotel brand may have their own APP which you can download and securely use, and some third-party booking sites have APPs. I was not notified the reservation was booked through a third party until I attempted to provide the tax exemption form to the Hotel clerk at the time off check in. Contacted what I taught was a hotel only 5 hrs away from me the agent took my information and payment information not telling me that this booking was being done through the US and not the actual hotel when i received my email and invoice of payment thinking only $312.00 was my payment and still seeming a little pricy when I got my visa seen it had been converted over to $422.56 Canadian and plus the $100 hotel fee that was refunded afterwards. How do I get my money back. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). Or understand English very well. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). It asks to press one for reservations, which I did, or two for front desk. This is the version of our website addressed to speakers of English in the United States. I called CCI and was on the phone with them for 3 hours off and on. We ended up paying 20.00 more than the hotel would have charged. Holiday inn say they never received the booking. Never book through anyone like this, Book directly through the hotel your staying ast. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Upon speaking with CCI HOTELS @ 18003271200. Fees and taxes for the room rate will be included on the final pricing and on the confirmation e-mail. Ended up charging me $173.24 . the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. There is NOBODY to talk to when you call the phone number!!!!. thinking I was talking to the hotel I made a reservation for a four night stay. Went to gook a room, They advertised a price for a room with Free cancellation. Put in 3 different disputes with American Express and they canceled my dispute 3 times over a 5 month period. "We were told breakfast was included when we made the reservation." I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. I assumed I was speaking to someone at the hotel since it was a local number. You can also contact your bank or credit card company and dispute the charges and try to recover the money. Price quoted was $84.65. He informed me that I could cancel but I wouldn't receive a refund. I believe these companies are a scam. They are a total scam and a fraud. Then, summarizing the reservation, he said the charge would be $174.03. CCI*HOTEL RES Learn about the "Cci*Hotel Res" charge and why it appears on your credit card statement. I like your comment Be careful when you book a room online. Thats wise advice. I did not have access to a computer, as I was on vacation. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. The room is not the same as it was advertised. From reading the comments on this site I totally believe this is a fraudulent charge and a scam! Had a charge of $212.61 from CCI*HOTEL@GETAROOM 800-468-3578 TX. 670 Verdae Boulevard When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. At that point, as I needed to ensure that I had a room, I called to cancel. . They referred me to their relocation specialists who spent two hours trying to find me accommodations. This is clearly deceptive to LaQuinta Inns and its customers. Made reservations through what I thought was the Hyatt web site direct for a convention in Aug In Phoenix AZ on 3-22-2021 @ 1:00pm. less. He told me I could not get a refund. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. I've called several times with no result. I left the hotel but, stupidly, I did not ask for a written statement. When I arrived at hampton inn un baytown, tx I got charged for that room again. We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. they want you to buy in to get assistance from their help desk. February [protected] Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you. When I complained to the hotel, the manager told me that he had received $53 reimbursement for the room. I then disputed the charge thru my Bank of America Alaska Visa card who at first took off the charges but then when investigating said it was non refundable. FRAUD COMPANY in my opinion. Do not use any 3rd party that wants to charge you up front for room, incidentals, fees, or taxes, without being able to pay in person at check in. Similar experience to many others here. We declined the certificate. I canceled within 48 hours and was charged 2801.91 for 3 rooms we didn't even use. Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. LAGO MAR resort In FORT Lauderdale for week stay, Jan 4 for one week. This is a word created by CCI Hotels Res which is running a fraud/scam where the price BEFORE and AFTER payment is not the same, and definitely not agreed upon. The stay was supposed to be at Americas Best Inn and Suites Macon. Caveat Emptor. more than the motel would have charged us directly. This company is a complete scam and fraud. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). NOTE, some hotels charge for the entire stay. Canceled 3/11/20giving me the run around. Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. I booked a room at LaQuinta. I booked 3 rooms last summer with CCI Hotel Reservations. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front. Totally turning them in to the BBB! So it is actually the hotel who should not have charged you at time of checkout. Refund $48.12 to my credit card. It should be illegal as would be stealing someones's identity or posing as someone you are not. They are a crap company, and there are many others out there as well. The family was finally looking to travel after a long year with the pandemic. I think it should be Make sure after searching online that you check you are on the hotels official website to reserve a room, by checking the website address, looking at the Contact Us or About Us section of that website and reading the Terms and Conditions. Theyre a rip off!!! Sadly, I join the ranks of those who thought they were dealing directly with a hotel chain (La Quinta in my case) but found out when my crew tried to check in today that the reservation was not through La Quinta or Wyndham. I called the number provided but it was completely automated, and I was stuck with the reservation. Excited to go to the College World Series I made a reservation at the Hilton on Cass Street through CCI Hotels. She doubted that Hilton could do anything about it. Unfortunately when I received the confirmation, there was an additional $28 charge which was 30% of the room charge. I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about ..
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