Sharing best practices for building any app with .NET. If this policy applies to physical desktops, remove it. You can also create and assign configuration profiles to a device or groups of devices. All the media is handled by CWA in a Client-Fetch-Client-Render manner.Action: If WebSocketAgent.exe is running on the VDA but HdxRtcEngine.exeis not running on the client, restartCitrix HDX Teams Redirection. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). Then re-start your PC. See, 12/2/2020: Citrix Workspace app for MAC 2012 is GA, adding support for screensharing. TapJoin. Microsoft FastTrack. Note:You must be in the same org as the Teams Room or Surface Hub meeting to use your iPhone as a room companion device. To use our site, please take one of the following actions: Thank you, and our Citrix and Microsoft rolled out thefix on Sept-8-2020, deployed already in GA (a.k.a Ring4). This release fixes a bug where an optimized user from MAC is seen by other peers in the conference call in slow motion (10x speed reduction). Office 365. In your Teams meeting window, select the arrow next toLeave to open the Leave meeting dropdown menu. 8/11/2020 : Optimization is now available for Microsoft Teamsin GCC High. Microsoft Teams. These versions allow App Protection users to be able to see incoming video and screensharing, and also introduce support for Secondary Ringtone (pending update from Microsoft, refer to. HdxRtcEngine.exe contains a bandwidth estimator that will allow Teams to pick the best resolution that can be sustained by the network, and sometimes it can take a few seconds for it to converge to the right value. "Download #Citrix VDA Hotfix for Teams not working with Error "Still connecting to remote devices. Some Anti-Virus programs might interfere with HdxRtcEngine.exe (which will open and close instantly) . Sharing best practices for building any app with .NET. 8/12/2021: Teams Keyboard Shortcuts such as Ctrl+E (Global Search box) , Ctrl+F (Find in existing context),etc. There's a problem with your connection. The problem is not seen in P2P calls between two optimized users. They are also reporting crashes in HDXRTCEngine.exe associated with this occurring. Most of the new features require an upgrade of the Workspace app, hence the Current Release model is the preferred delivery mechanism.-------------------------------------------------------------------------------------------------------------------------------------------------Live updates on known issues - April 2023, -------------------------------------------------------------------------------------------------------------------------------------------------. To prevent an echo effect, Teams will automatically turn off the camera and mic on the second device before it enters the meeting. Meeting room uses and layouts. Microsoft Excel. In this phase, errors are generally equivalent to call failures, or one-way audio/video only where one peer cannot hear/see the other. Calling isn't available yet. Solution: Change MSTeamsRedirSupport to zero, https://www.citrix.com/downloads/workspace-app/, https://www.citrix.com/downloads/workspace-app/legacy-workspace-app-for-linux/workspace-app-for-linux-1912.html, Linux, thank you for all the good times Superhero Ninja. 'There's a problem with your connection' Still connecting to remote devices. Currentlyit is only possible to share the primary (default)monitor with CWA 2105 or older.HdxRtcEngine.execrops the sharing to the Desktop Viewer window only (if CWA's Desktop Viewer is in Windowed mode).If Desktop Viewer (cdviewer.exe) is in full screen mode, then of course the entire monitor is shared.In multi-monitor setups, only the primary monitor is shared, and the screen picker button in Teams will label the preview as 'Screen #1'.Multimonitor setups are now supported with CWA 2106 for Win/Linux/Mac or higher.In the Windows case, Desktop Viewer must be enabled in StoreFront/ICA file and in full screen mode in order for the picker to display all available monitors.Troubleshooting screensharing issues:Common issues with screensharing, as perceived by the other peer, are:- low resolution or low fps- black window instead of the actual screen- screen freeze from the sender's sideThe webrpc.txt logs (AppData\Local\Temp\HdxRtcEngine in the user's device, not the VDA) are the best source for troubleshooting such issues.The outgoing screensharing flow is as follows:[CreateDisplayTrack --> VideoTrackSource (id = ########) --> startVideoTrackSource --> DesktopCapture.start]. Multimedia Conferencing (for Webcam redirection, Thinwire (Server-side rendering of Video feeds), ============================= Sun Mar 29 13:23:57 2020 =============================, [2716.921] Oct 04 11:35:10.670 webrtcapi.VideoTrackSource Info: setOptions. [CVADHELP-19444] User Interface Fix Microsoft Teams: You Can't Get There from Here, How to Fix Microsoft Teams Env_Check_Error. The following data content will be populated when an active Teams redirection is going on. VPN, Wireless, Ethernet) might experience optimized webrtc traffic not being routed through the proper interface, hence degrading call quality because of routing metrics and different Layer 3 performances(CVADHELP-16480). Next to that MS Teams checks that registry setting when it is started to use/not use HDX optimized audio. You can set policies by using the Microsoft Teams admin center or PowerShell. Turns out we had a GPO that was applying the following setting to our physical desktops, Computer Configuration>Administrative Templates>VMware View Agent Configuration>VMware HTML5 Features>VMware WebRTC Redirection Features>Enable Media Optimization for Microsoft Teams, This policy should only be applied to VDIs and not to physical desktops, removing this policy has resolved the issue I've been having, alternatively for a quick fix you can go to the following registy and change the value to 0 to disable this feature, HKEY_LOCAL_MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware WebRTCRedir teamsEnabled. Does the error message go away after say a minute or it is always there every time you try to join? Bindu Pillai Exchange. Type gpedit.msc, and click OK. I tested the call on Teams web but it`s working fine. 6/16/2021: Citrix Workspace app for Windows2106 is available, addressing a, 5/25/2021: Bandwidth estimation improvements rolled out in Teams for better performance/video quality in Gallery View 2x2 (sign out/sign in to Teams), 5/24/2021: Gallery View 2x2 is now also available in Microsoft 365 Government - GCC High, 5/23/2021: Hidden chat channels are not visible in Teams when running in a virtual desktop - Microsoft issue (i, 5/10/2021: Citrix Workspace app 2105 for Windows is GA (release notes. Archived post. Still connecting to remote devices. Users may fail to complete any call and Microsoft Teams does not show the optimized message anymore ("Citrix HDX optimized") The issue may be reported in a single session and multi-session VDA's with CVAD Current Releases and LTSR versions (2203 and 1912 up to CU5) [CVADHELP-17758] Solution You must "bypass proxy servers for local address" 127.0.0.1:9002-PAC files: make sure your VDA pac file script is returning DIRECT for wss://127.0.0.1:9002. After that short existential crisis I kept searching for a possible solution and was happy to find this registry setting. [Please note that Gallery and Large Gallery are very different - see, 11/15/2020: VDA 1912 LTSR CU2 released, including important fixes for bugs causing Teams to load unoptimized. This message is displayed in Microsoft Teams: If you want to skip straigt to the solution, click here: Solution: Change MSTeamsRedirSupport to zero. Nov 19 2020 02:06 AM Still connecting to remote devices Hi guys, I met a connection problem preventing me from joining a meeting that said " Still connecting to remote devices. Re: Still Connecting to Remote Devices. sharing a single app and not a full desktop)is now available in Ring 3.6 (, 12/9/2020: Gallery View (2x2) is now on public tech preview. 9//9/2021: when optimized, drag and drop of files in the VDA into Teams chat fails and Teams might crash. Es wird immer noch eine Verbindung mit Remotegerten hergestellt. The VDI user caller will register remote ICE candidate and begin connectivity checks (STUN Bind request/response). Headset Microphone (Jabra EVOLVE LINK MS), Microphone Array (Realtek High Definition Audio(SST)), Speakers (Realtek High Definition Audio(SST)), If Teams loaded in unoptimized mode, it will try to acquire the endpoints peripherals leveraging the traditional HDX technologies for Audio, Microphone and Webcam redirection (see section on, 3. {{articleFormattedModifiedDate}}, - updated frequently with the latest info and known issues, Live updates on known issues - April 2023, Self-preview video disappears after changing to different audio device in Teams UI/Settings/Devices [CVADHELP-17416], Can't put PSTN call on hold for a second time [HDX-24447] [MS174365], Toggling Audio off --> "Audio on" in Teams UI when joining a meeting does not work [HDX-35200], Audio off doesnt work when user is invited to join a meeting, so user still hears incoming audio [HDX-29206], Performance improvements for enumerateDevice issues that could spike endpoints CPU [HDX-36752] [HDX-36494], UI Performance improvements during video calls (sluggish Teams UI) [CVADHELP-18844] [HDX-37058], Teams must open a WebSocket connection (wss://127.0.0.1:9002) to the Citrix HDX HTML5 Video redirection service in the VDA. 5/9/2022: Give and Take Control of shared content is now enabled in Ring 4 (G). For Surface Hub, the room remote option on your iPhone may not work. To enable the fix, restart the Host service and reopen Citrix Studio after the . I did encounter some bugs with full-screen not working properly on a bigger monitor. on If HdxRtcEngine.exe launches, then the respective webrpc log will be created. Applying the Display filter rtp wont result in any RTP packets displayed.Instead, first set the Display Filter to udp to spot UDP traffic. FIX Teams: "Still Connecting to Remote Devices. In this situation, sign in to the device by using a local administrator account. - Close Microsoft Teams (Check out if appears in Windows toolbar and close it). Stop the WebSocketService.exe in the VDA, rename it to WebSocketService_old.exe and replace it with the WebSocketService.exe private. on LICENSING, RENEWAL, OR GENERAL ACCOUNT ISSUES, Created: Windows Server. Once it's joined, you'll be able to turn the mic . Best practices and the latest news on Microsoft FastTrack . You can join when the meeting starts, or any time during the meeting. Your email address will not be published. If you have any Windows applications that are not shareable, please contact Citrix Support to troubleshoot this issue. User would see"Hold on, looks like something went wrong we are trying to get you back on the Call", the call would resume and subsequently interrupt. RDS is delivered through a variety of deployment options, including Windows Server 2016 for on-premises deployments, Microsoft Azure for cloud deployments, and a robust array of partner solutions. Ensure user has no Teams sessions on any other devices. Encouraging users to check that their devices are detected correctly is another way you can enable users to head off potential service desk calls. to load featured products content, Please After a successful connection, you will see the state change to ESTABLISHED: shExpMatch(url,"wss://127.0.0.1:9002/*"). We highly recommend that users transition to the new method of (Workspace app for Windows 2006.1 or higher). Next; Open MS Teams and click the Three dots settings menu, choose About, then Version. Users are required to sign out / sign back in or Exit Teams. You can set your audio and video preferences for the meeting on the new device, then select Join. This release introduced numerous fixes: 11/05/2021 :VDA 1912 CU4 released, including critical fixes for CtxSvcHost.exe (Citrix HDX Teams Redirection Service)exiting unexpectedly because of a faulting CtxTeamsSvc.dll module, and also for CtxHdxWebSocketService.exe (HTML5 Video Redirection Service)exiting unexpectedly. Microsoft Edge Insider.NET. Calling polices: Teams includes the built-in DisallowCalling calling policy, in which all calling features are turned off. The Citrix Discussions Team. Step 3. You can find more information, Install the Google browser. Upvote if you also have this question or find it interesting. Microsoft Edge Insider.NET. Citrix and Microsoft are working together to get to the root of this issue and fix it ASAP. I followed your instructions, the audio quality for me was very bad, so I set the setting back to 0x01 (manually) restarted MS Teams and HDX was now detected. As a workaround, open theSound Control Panel(mmsys.cpl), select the playback or recording device, go toProperties > Advancedand change the settings to a supported mode. I've uninstalled Teams and reinstalled it, disconnected all devices and plugged them back in but still nothing. 1.) 11/11/2020 : "Make a test call" is now available under Teams/Settings/Devices/Audio devices. 3/14/2022: Customers in Public GCC or GCC High Office 365 Rings might be experiencing intermittent webcam failures (Teams detects the camera but not able to acquire video) if the Workspace app is equal or higher to 2109 (on any OS platform). ], SOFTWARE\WOW6432Node\Citrix\HdxMediaStream. Speakers should work when you watch a random youtube movie. This drift then translates into invalid/expired Citrix certificates and Teams will fail to load in optimized mode. 6/3/2022: MultiWindow (a.k.a pop-out chat, a.k.a new meeting experience) is now enabled in Ring 4 (GA). While you're in a meeting on one device, open Teams on the second one. The publicly available hotfix is attached as a .zip file for 1912 CU5 and 2203 VDAs. If you are locking down the endpoint in Kiosk-mode, or restricting users to interact only with whitelisted apps by using GPOs for "Assigned Access Configuration", then make sure HdxRtcEngine.exe is allowed to run. Thanks! To assign a policy to multiple users at a time: In the left navigation of the Microsoft Teams admin center, go to the policy you want to assign. Calling isn't Avaliable yet. Log out/log back into Teams required. 8/10/2021: DTMF (CWA for Windows2102, Linux/Mac 2101 or higher and CWA for Windows 1912 CU5) is now available. {{articleFormattedModifiedDate}}, {{ feedbackPageLabel.toLowerCase() }} feedback, Please verify reCAPTCHA and press "Submit" button, Users may fail to complete any call and Microsoft Teams does not show the optimized message anymore ("Citrix HDX optimized"), The issue may be reported in a single session and multi-session VDA's with CVAD Current Releases and LTSR versions (2203 and 1912 up to CU5) [CVADHELP-17758]. 3. Still Connecting to Remote Devices. Cause: HDX Optimized audio does not work If you want to skip straigt to the solution, click here: Solution: Change MSTeamsRedirSupport to zero Media Engine transport layer establishment. I have the same issue, We use Citrix 7 2006 on-premise, with Microsoft Teams Optimized. Endpoints using this driver can experience call freezes or disconnections in meetings or calls. :). Install the app and check if the issue persists. The transmission is encrypted, fast, and direct (peer-to-peer), allowing you to send huge files quickly and securely. HdxRtcEngine.exe will select the Opus codec for this scenario, which can be seen clearly in the SDP Offer/Answer negotiation.The calling party will state all his supported codecs, and the callee will then reply with his preferred choice in the SDP answer. Find out more about the Microsoft MVP Award Program. From your iPhone, turn on Bluetooth and make sure it's enabled for Teams. After the connection is established, there will be UDP traffic sent regularly between the peers. Media Engine multimedia stream processing. Signature Teams Room. For example: In the Manage users pane, search for the user by display name or by user name, select the name, and then select Add. Sometimes, the calling peer can be behind a Firewall that blocks STUN/UDP packets, and in such a case there will no answer to the STUN Bind requests: Since the Firewall is blocking UDP, the calling peer must attempt a TCP connection to the other, RTP cannot be automatically analyzed by Wireshark. to load featured products content, Please Once the call set up is finalized and the ICE connectivity checks are completed, the media will be exchanged between the parties. For example, if you're already in a meeting on your laptop, you can also join on your phone to share live video, control a presentation with your phone, and much more. 0 try again Add a second device to a meeting. See. 8/10/2021: CWA 2108 for MAC is now available. ICE Candidates can be [IPv4 or IPv6] : [UDP or TCP]. The issue is seen irrespective of the CWA or VDA versions. Does the same error occur if others in the team trying to call you? Creating the Registry Key: 1. reg add "HKLM\SOFTWARE\Microsoft\Teams" /v IsWVDEnvironment /t REG_DWORD /d 1 /f. MSTeamsRedirSupport? Public Microsoft Teams roadmap is available. Microsoft 365. You can find more information, Install the Firefox browser. HdxTeams.exe supports only these specific audio device formats (channels, bit depth, and sample rate): Even if one speaker or microphone does not match the expected settings, device enumeration in Teams fails andNonedisplays underSettings > Devices. Calling isn't Avaliable yet. 267297731 and 240731800). Your email address will not be published. Still connecting to remove devices. 11/18/2022- Citrix is aware of an issue with graphics device drivers for Windows endpoints that have the Intel I5 1245U 1.6GHZ processor using the UHD Graphics 770 adapter. In other words, there was no offloading of such streams and therefore they were rendered server-side natively by Skype for Business. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Sign out/Sign in back into Teams fixes the issue. 9/29/2021: Workspace app 2109 for Windows, Linux and Mac is now GA. [HDX-24350]. Look for the , The caller will set his SDP offer first (without any ICE candidates), which can be seen in the webrpc.txt logs as, #3.2 Interactive Connectivity Establishment.