Microsoft 365 will ask for your mobile number, then send you an SMS message containing a 6-digit code to verify your device. Your account is completely removed from the authenticator app for two-factor verification and password reset requests. After the authenticator app is deleted, it's removed from your security info and it disappears from theSecurity infopage. If you want to learn more about this process, you can either call the Technology Support Center at 309-438-4357 or you can submit a ticket at ITHelp.IllinoisState.edu/request/. 3. - Try configuring MFA through an incognito/private window. SelectNexton theScan the QR codepage on your computer. To secure your account, the Authenticator app can provide you with a code you provide additional verification to sign in. Choose the account you want to sign in with. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Tip:For a faster, and more secure, experience we recommend using an authenticator app rather than SMS verification. Office 365 is a productivity suite made available through Microsoft. We love getting feedback from the general public, but our support efforts are generally dedicated to the. If you have a Temporary Access Pass (TAP) you can use that to sign in. Make Microsoft Authenticator the default autofill provider and start autofilling passwords on apps and sites you visit on your mobile. Copyright Generating QR codes However, you'll still be able to set up two-step verification whether or not you are enabled for phone sign-in. Reset your password if you've lost or forgotten it, from thePassword reset portalor follow the steps in theReset your work or school passwordarticle. On theAdd a methodpage, selectAuthenticator appfrom the list, and then selectAdd. A brief history of QR codes. - Deleted and reinstalled the MS Authenticator app. Youll see an error in the Authenticator app that says To set up Microsoft Authenticator, you'll need to go to aka.ms/mfasetup on a web browser.. Please contact your administrator to delete one of your authenticator apps or hardware tokens. Imagine you carry your house key AND the spare key on the same key chain. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6. One University Place Shreveport, LA 71115 (800) 229-5957 (318) 797-5000 AllRightsReserved. Louisiana State University For step-by-step instructions about how to verify your identity with a phone number, seeSet up security info to use phone calls. Depending on your organizations settings, you might be able to use an authentication app as one of your security info methods. Scan the code with the Microsoft Authenticator app QR code reader. Click Personal Preferences | Password Management. If your phone currently has an e-mail app that is accessing the old LSU Exchange e-mail system, you must remove the account before proceeding to Step 2. More info about Internet Explorer and Microsoft Edge, https://account.activedirectory.windowsazure.com/r/#/profile, https://mysignins.microsoft.com/security-info, https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5. Microsoft-Office-365 Software - LSU TigerWare Online The default authentication method is to use the free Microsoft Authenticator app. NOTE: If you have forgotten your password or your password has expired, you can reset it by using theForgot Passwordlink; see GROK Article 9980for instructions on how to dothis. Install the app Get the app on your phone Scan the QR code with your Android or IOS mobile device. Note:If your default sign-in method is a text or call to your phone number, then the SMS code or voice call is sent automatically during multifactor authentication. microsoft/qr-authentication - Github SelectSign in. This works for all authenticator apps, not just the Microsoft Authenticator app. (this advice is for when just recovering your Authenticator account from a backup on your new device is not sufficient to restore full account verification). Click on this Link to access your account and continue the setup. After you scan your QR codes, you get confirmation that your Authenticator accounts have been transferred. Note:If you don't see theAdditional security verificationpage, it's possible that your administrator has turned on the security info (preview) experience. Using PowerShell, you can disable the notifications informing your users about the Outlook mobile apps. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account. Get verification codes with Google Authenticator Onyourremotescreen,signinusingyourworkorschoolaccountcredentials. If your organization lets you choose a different method besides the authenticator app, you can select I want to set up a different method. I've wandered all over My Account but I don't see anywhere to regenerate the QR code. Open the Microsoft Authenticator app, select to allow notifications (if prompted), selectAdd accountfrom theCustomize and controlicon on the upper-right, and then selectWork or school account. 1. Yeah I changed phones, and I couldnt reset my authenticator app because I had to use the authenticator app to set up the Authenticator app, This is the only solution that helped. In the window that appears, proceed to enter your MyLSU password, and click "Sign in". We love feedback! When I came back to it I had the app and I was signed in, but had lost the QR code for setting up 2 step verification. Multi-Factor Authentication (MFA) | Help - Illinois State *Some exceptions apply. You can follow these steps to add your two-factor verification and password reset methods. GROK is a resource of Louisiana State University developed and maintained with support of the LSU Student Technology Fee. 4. E-mail & E-mail Addresses at LSU (@lsu.edu), Office 365: Multi-Factor Authentication (MFA) Enrollment. Open the Authenticator app, select the plus icon and select Add account, and then select Work or school account , followed by Scan a QR Code. https://account.activedirectory.windowsazure.com/r/#/profile. Install the latest version of the Authenticator app, based on your operating system: Google Android. 3. If your organization uses two-factor verification, you can set up your work or school account to use the Microsoft Authenticator app as one of the verification methods. To disable this feature, follow the steps below. Then select "Work or school account". Click Personal Preferences | Password Management. For information about how to add the code manually, see seeManually add an account to the app. Easily move personal accounts to a new device with encrypted cloud backup in Microsoft Authenticator. You must selectAllowso the authenticator app can access your camera to take a picture of the QR code in the next step. Pick Authenticator and it will give you a step-by-step guide to re-adding and you are all set. Nach einem Update der Google Authenticator-App haben die Nutzer nun optional die Mglichkeit, den auf dem Gert vom Google Authenticator gespeicherten einmalige Code (Passcode) mit ihrem Google-Konto zu sichern. How to Use the Microsoft Authenticator App for iOS - groovyPost Tip:Want to know more about multi-factor authentication? Where do I find the QR codes that Authenticator is looking for? The user is not already using Outlook for iOS and Android. On your device, tap the account and verify in the full-screen view that your account is correct. Your passwords are protected with multi-factor. For step-by-step instructions about how to set up your email, seeSet up security info to use email. A pop-up window will appear. Google Play Get the app App Store Get the app Learn how to use Microsoft Authenticator Get started The notification is only generated if the following conditions are met: The QR code experience is enabled for the tenant (this experience is enabled by default). Users may have a combination of up to five OATH hardware tokens . Steps are Enter your MyLSU email address and provide a brief description of the account (LSUMail), then click "Next" in the upper right corner of the screen. AllRightsReserved. To download and install Microsoft Office to your machine please refer to:Office365 ProPlus: LSU Overview. After you're logged on to your account on a computer go to the Additional Security Verification page (link quoted above). 3. When I log into My Account (myaccount.microsoft.com), I can't find anywhere where a QR code is displayed. Select " Add Account ". Louisiana State University Select Microsoft (guest) as an organization and then I will get a code, enter that code in https://microsoft.com/devicelogin on other device. Azure Active Directory part of Microsoft Entra, Microsoft Defender Vulnerability Management, Microsoft Defender Cloud Security Posture Mgmt, Microsoft Defender External Attack Surface Management, Microsoft Intune Endpoint Privilege Management, Microsoft Purview Insider Risk Management, Microsoft Purview Communication Compliance, Microsoft Purview Data Lifecycle Management, Microsoft Security Services for Enterprise, Microsoft Security Services for Modernization. You may also check via the button below: If you are eligible, you will see a message that says "Login to LSUMail to change forwarding address." As the Microsoft 365 administrator, you can enable your users to sign in to Outlook for Android or iOS app on their mobile devices without having to enter their username and password. If you want the authenticator app to be the default method used when you sign-in to your work or school account using two-factor verification or for password reset requests, you can set it from the Securityinfopage. This article explains how to set up an iPhone to use the Modern Authentication protocol for accessing the LSUMail e-mail system. You'll need to choose a different method for two-factor verification. Since 2019, Microsoft has allowed people to use a "backup and restore" tool for its Microsoft Authenticator app . Until this experience is turned on, you must follow the instructions and information in theSet up my account for two-step verificationsection. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6. Code generation. I have a new mobile device and I want to add it. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, When you can't sign in to your Microsoft account, download and install the Authenticator app, download and install theAuthenticator app, open the download pagefrom your mobile device, open the download page from your mobile device, Set up security info to use text messaging (SMS). Sign in to Microsoft 365 with your work or school account with your password like you normally do. Thank you so much!! Generate QR codes for the test users - please refer to the Generating QR Codes section for steps on how to generate QR codes for your employees . They all tell me, "Action required. Google's Authenticator App Now Lets You Sync 2FA Codes Across Devices And install the authenticator app on your Device. This may mean setting up the app on multiple devices or having a backup phone number you can use to re-register the app if you replace your phone. I wish Microsoft would fix that. If you no longer want to use your authenticator app as a security info method, you can remove it from theSecurity infopage. Use a QR code to sign-in to the Outlook mobile apps - Microsoft 365 Accounts & IDs: (1) MyLSU Account ID, (2)Mainframe ID In Outlook on the web or other desktop Outlook applications, users may see notifications informing them that they can use Outlook on their mobile device. Choose the account you want to sign in with. If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually. For additional security, the verification code changes every 30 seconds preventing someone from using a code multiple times. If you're an administrator, you can find more information about how to set up and manage your Azure Active Directory (Azure AD) authentication environment in the administrative documentation for Azure Active Directory. Choose the account you want to sign in with. When prompted, use your phone/device to scan the QR code displayed on the computer screen. For step-by-step instructions about how to verify your identity with a text message (SMS), seeSet up security info to use text messaging (SMS). If you're not using the Microsoft Authenticator app, select theAuthenticator app or hardware tokenoption. Microsoft Authenticator - Apps on Google Play A pop-up window will appear. If you lose your key chain, are you able to get back into your house? After you install the Authenticator app, follow the steps below to add your account: Point your camera at the QR code or follow the instructions provided in your account settings. OTP Codes Synchronized Across Devices With Google Authenticator After your account appears in your Authenticator app, you can use the one-time codes to sign in. 1 You don't need the QR code you only need the Secret Code, do you have access to that, what exactly was generated when you created the authenticator? Log into the myLSU Portal . How to find QR Code or URL for Microsoft Authenticator app For example, you first enter your passwordand, when prompted,you also type a dynamically generated verification code provided by an authenticator app or sent to your phone. If you transfer more than one account, your old device may create more than one QR code. Download Microsoft Authenticator Use simple, fast, and highly secure two-factor authentication across apps. Step 6: Assign a name for the authenticator. As a currently enrolled student, you also have access to the following applications with your LSU login credentials. It includes products such as Word, PowerPoint, Excel, and many more. Finally, click on 'Verify Authenticator'. I was just bounced back to my account profile that I had been able to access using the Authenticator approval on my old device. All the accounts are working except for the five Microsoft 365 work accounts that I use. Install the Microsoft Authenticator App: On your phone or mobile device: Install the Microsoft Authenticator app from the App Store (iPhone users) or Google Play Store (Android users) 2. AllRightsReserved. At this point, you could potentially be blocked from proceeding by one of the following conditions: If you dont have enough authentication methods on your account to get a strong authentication token, you can'tadd an account. LSUMail: Quick Start Guide - GROK Knowledge Base 2023 You aren't required to use the Microsoft Authenticator app, and you can choose a different app during the set up process. Apple iOS. More a criticism of Microsoft than this solution: Is the ONLY way to get a QR code for Authenticator following a restore really to delete the existing account and re-create it? ITS Client Portal Home - Louisiana State University Even if your user name appears in the app, the account isn't set up as a verification method until you complete the registration. If that's the case, you should follow the instructions in theSet up security info to use an authenticator appsection. 6. LSUMail: Set Up Device | iPhone - GROK Knowledge Base The user did not dismiss the notification. Enter your mobile device number and get a text a code you'll use for two-step verification or password reset. great! For more information, seeAdd your work or school account. As a code generator for any other accounts that support authenticator apps. Click Allow. SelectYeswhen asked to confirm to delete the authenticator app. Apr 29, 2023, 1:40 PM. We love feedback! This content is intended for users. Login inside Authenticator asks a code in Ahtenticator - Microsoft Q&A Set up Microsoft Authenticator and add your accounts. Louisiana State University Download and install the Microsoft Authenticator app Google Authenticator has finally caught up to Authy, Microsoft Authenticator, and more by adding sync for 2FA codes. If you would rather use SMS messages sent to your phone instead, select I want to set up a different method. After doing so, click Next. If you have already registered, you'll be prompted for two-factor verification. I tried re-installing, it shows my account email by default and when I click on it, the next page asks me for a QR code. 2023 Mobile device or work phone call: Enter your mobile device number and get a phone call for two-step verification or password reset. I see now that DSPatrick in his next to last post above mentions + Add Sign-in Method as the solution, too. In the drop down menu select Mobile app for using the Microsoft Authenticator app: After selecting next, the Configure mobile app . After that continue with procedure/steps given. For step-by-step instructions about how to set up your security questions, see theSet up security info to use security questionsarticle. How to use Winauth for two-step verification on Windows 10/8/7 - H2S Media Return to theSet up your accountpage on your computer, and then selectNext. Louisiana State University. Information Technology Services 200 Frey Computing Services Baton Rouge, LA 70803 Telephone: 225-578-3375 Fax: 225-578-6400 If you have set up the Microsoft Authenticator app on five different devices or if you've used five hardware tokens, you won't be able to set up a sixth one, and you might see the following error message: You can't set up Microsoft Authenticator because you already have five authenticator apps or hardware tokens. Click through all the steps to pick the Microsoft Authenticator and your verification method (I pick NOTIFY) until you get to the following pop-up dialog: Image is no longer available. You'll have to add the authenticator app again, following the steps in theSet up the authenticator appsection of this article. Your MFA factors are like keys; you should have more than one! Authenticator requires QR code. - Microsoft Community For more information about manually adding a code, seeManually add an account to the app. 1. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. At this point, you could be asked to scan a QR code provided by your organization to set up an on-premises multi-factor authentication account in the app. Set up security info to use text messaging (SMS). Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, back up your account credentials and related app settings. Remove any existing Exchange e-mail from your phone, if applicable. By scanning a QR code, users can securely authenticate and sign in to Outlook mobile. Thanks. The options include: Mobile device text:Enter your mobile device number and get a text a code you'll use for two-step verification or password reset. Office 365: Multi-Factor Authentication (MFA) Enrollment. 9. If you are using the same device to read the instructions and activate the Microsoft Authenticator app: On the instruction page, select Can't scan image (right under the QR code). I had no idea how to fix this. After you add your account using a QR code, you can set up phone sign-in. If you don't have an account set up in the Authenticator app, you'll see a large blue button that says Add account. TheScan the QR codepage appears. How To Change Your Password? The verification code provides a second form of authentication. Ifyouwanttosigninonaremotecomputertoinstallthe Authenticatorapp, follow these steps. For more information about how to download and install the app, seeDownload and install the Microsoft Authenticator app. Check if you are eligible for LSUMail by logging into, Still need help with MFA? Approve the notification in the Microsoft Authenticator app, and then selectNext. Security key:Register your Microsoft-compatible security key and use it along with a PIN for two-step verification or password reset. You can add your work or school account to the Authenticator app by doing one of the following: Sign in with your work or school account credentials (preview). If you aren't prompted to use your camera to scan a QR Code, in your phone's settings, ensure that the Authenticator app has access to the phone camera. OIT - Multi-Factor Authentication (MFA) office365 - How to Generate QR Code for Microsoft Authenticator Work or Those black and white boxes appeared and integrated seamlessly into our lives. Important:If you're not currently on your mobile device, you can still get the Authenticator app if you sendyourself a download link from the Authenticator app page. If the authenticator app is your default method, the default changes to another available method. If that's not the case, you will need to contact your organization's Help Desk for assistance. (my.lsu.edu) All steps are required. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset. iOS 6 (iPhone 5, 4S & 4, iPad 2 & newer, iPod touch (4th Gen & newer)), Office365: Logging in with Multi-Factor Authentication (MFA). You probably won't be asked for the additional verification code on a daily basis, unless your organization requires it. As of August 2021, this experience has been put on hold indefinitely for commercial and enterprise users due to organizations' lack of control over them. Select the items you wish to be synced on to your iPhone, then click "Save". In these cases, contact the administrator for your work or school account to use this authentication method. The App will ask if you want to be sent notifications. - Ramhound Jul 8, 2022 at 13:06 Added screenshot from Microsoft's doc to clarify. IfyouhaveaTemporaryAccessPass(TAP), youcanusethattosignin. After you choose Sign in, you'll be prompted for more information. You should then see the option. GROK is a resource of Louisiana State University developed and maintained with support of the LSU Student Technology Fee.