Please be reassured that we are doing everything we can to ensure patients are receiving safe care we are as prepared as possible but this is still going to be an exceptionally challenging time. Print this page Deputy Medical Director Dr Michael Wright said: Our teams have been working really hard to put plans in place to safely staff our hospitals and community services in during the nurses strike, including the Bank Holiday. We've put some small files called cookies on your device to make our site work. Thanks to the partnership between Newcastle Hospitals and Newcastle University, one of the trials has helped shape a new method of sarcoma surgery, which uses a harmless green dye called ICG (indocyanine green) to illuminate the tumour under a special infrared camera. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. If you have 25 detailed questions people are less inclined to complete it. improve the staff experience on specific issues relating to each network. This site uses cookies to give you the best experience. EIRS cannot substitute for adult, professional relationships and communication that must be learned, nurtured, enabled, modelled and supported. GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make their colleagues feel valued and appreciated. If you do need medical care and it's not life threatening, contact NHS 111 online or your nearest pharmacy. Ambulnz Community Partners' Post - LinkedIn Please do not send correspondence relating to patients, requests for patient information or recruitment and placement requests to this website email address. Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. You could have it online, as we have done, but could have a box on the station with a sheet of paper that people could post. Lauriston Building, Princess Alexandra Eye Pavillion and Chalmers Centre, Becoming a Trainer & Ongoing CPD/Appraisal, International Medical Graduates Information. "Having an insight into the world of QI and the cry of PDSA [plan-do-study-act] from my good friend Dave Morgan resonating in my mind, I thought back to the coffee shop and used the spirit of those words, decided to throw caution to the wind, made a decision to ask for forgiveness if it all went horribly wrong and J*DI ! Please get in touch if you have any questions or comments. "There was a plan in my head of how this would happen and what would be required, I would need artwork to present it properly and an IT platform for it to operate on, and then there would be the awareness and publicity for it to take off. Listen to our latestpodcaststo find out What You Need To Know Members of the Royal College of Nursing (RCN) have joined the latest wave of industrial action. The actions which are valued most by staff, and are the top themes for the GREATix forms, are based around communication, supporting each other and professionalism, as shown by the top ranked themes: "Any member of the Dudley Group Hospitals who sees excellence which they feel should be recognised from either an individual or team, or even a pathway, can fill in a GREATix form: "Where a form has been submitted that has learning to be shared, the patient safety lead and the patient safety champions may ask to undertake an Appreciative Inquiry conversation. Patient Safety Learning is registered as a charity with the Charity Commission Registration number 1180689. Feel free to get in contact, my email is, Reduction of patient harm through decreasing urine culture contamination in an emergency department using multiple process improvement interventions (31 March 2023), Improving patient safety culture: A practical toolkit for health and care workers (NHS England and AHSN Network, March 2023), Improving significant event analysis (SEA) using feedback from trained peer groups. Whileitsalways nice to be recognised at any level, there is something a bit more special about being recognised by your peers. 1 0 obj Registered address: Patient Safety Learning, China Works, SB203, 100 Black Prince Road, Vauxhall, London, SE1 7SJ Email address: [email protected], GREATix: Improving culture, wellbeing and patient safety through positive feedback. We would like to join a growing movement aiming to redress the balance and thereby improve care, morale and resilience. 2023 Patient Safety Learning. Ultimately we want to use the completion of a #GREATix to share great practice. Newcastle Hospitals predicted a "significant impact" on services, including longer wait times and some treatments having to be rescheduled. Wedonthave any dedicated resource to this so have a plan A, B and C for making sure this work is seen through from start to finish. Wedonthave any dedicated resource to this so have a plan A, B and C for making sure this work is seen through from start to finish. "Our positive learning system is the GREATix system which has been established in the Trust since the beginning of August 2019. "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. Submit a GREATix, (not just) a DATIX - Fab NHS Stuff Site map, North Middlesex University Hospital We have recently been sent over some fantastic feedback from the Greatix Team at The Newcastle upon Tyne Hospitals NHS Foundation Trust, who reported that a PDF QUALITY ACCOUNT EASY READ - Newcastle Hospitals NHS Foundation Trust The Trust patient safety lead and the patient safety champions receive notification of all the submitted forms and look through them for areas to share learning with Appreciative inquiry conversations. Posters will appearing across the service in the next week or two. In healthcare we often focus on errors in an effort to learn from our mistakes and avoid further harm. This browser is not actively supported anymore. I thinkitsabout keeping the form simple. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Microsoft forms. Adrain Plunkett started learning from excellence in 2016 following his own experience of being seriously ill with sepsis. This site has been setup by Dr Mel Poole, a Consultant Anaesthetist, to make running GREAT-ix initiatives as easy as possible. To tackle that, wehavemade wipe down stickers with a QR code on to go on the sun visors of all the vehicles and for computers in our control rooms. Some of these are outlined below: In May 2017, we launched the Event in the Tent our biggest ever internal engagement event for staff and volunteers of the hospital, providing them with a platform for sharing ideas and building up relationships from across the Trust. The real benefits on moral and culture still have yet to be realised. more, There aren't enough food, service, value or atmosphere ratings for, Reservations, Outdoor Seating, Serves Alcohol, Wine and Beer, Accepts Visa, Table Service. FAB Academy: Submit a GREATix (not just a DATIX), Thanks to our RGUC media team for making a great video for my Human factors and patient safety teaching. GREATix: Improving culture, wellbeing and patient safety through "Some time later I find myself holding responsibility for locally managing the incident reporting system Datix. As the frontline of the NHS in Scotland and with over 4500 members of staff, we provide an emergency ambulance service to a population of over 5 million people serving all of the nation's mainland. We are averaging around 10 forms per week with an increase in submissions as staff show appreciation for each other during the challenging COVID times. 2023. GREATix Received Confirmation. We are looking for a committed, energetic and resilient . At the sametime,I put up a. I thinkthatsthe brilliant thing aboutGREATix. In the first year of being launched, over 300 GREATixs were submitted and the success has led to a number of changes being made across departments. Introducing something likeGREATixprovides a method for saying thank you that will help to tackle some of that, and hopefully put a positive light on the hundreds of things that go well rather than the small number thatdont. RCN strike: Newcastle Hospitals warns of 'major impact on - ITVX Dame Jackie Daniel, Chief Executive Officer at Newcastle Hospitals Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved onewith excellent care. When theres so much going on, I know I need to become more intentional in my cheering on of others as it pays so many dividends Western General Hospital, Newcastle Hospitals become first in the UK to use climate-friendly gas and air during labour Newcastle mum, Kaja Gersinska, is the first person in the UK to . Capturing positive feedback from peersisntnew andImcertainly not the brains behindGREATix, which came from the concept of Learning from Excellence. It shows real promise as an improvement tool. Seminal papers. Its about to become part of our mandatory training to help with our understanding of how to provide safer care to patients https://t.co/8dVPtUF67B, Our first GREATix- hopefully more to come. The minor injuries unit at the RVI will be closed during the industrial action, and health bosses have asked people with minor injuries or illness to speak to their GP, pharmacist or use the NHS 111 service. His kindness has earned him numerous Greatix reports backed up by phone calls & letters from grateful patients & visitors - a true unsung hero. Some of the feedback from colleagues in these areas has already been extremely positive anditssomethingwerelooking forward to. 2 0 obj <> it can be as easy or as complicated as you want to make it. Tripadvisor performs checks on reviews. Close Menu. We have now run this event twice and it has become a real highlight in the staff calendar, where new initiatives are developed and our ways of working are challenged so that we continue to provide an excellent level of service for our patients. Greatix is our employee recognition scheme. or phone: 01908 660033. Asitsa concept, it can be as easy or as complicated as you want to make it. Received - GREAT-ix We use this information to improve our site. GREATix Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. Mum hails Great North Children's Hospital staff after son gets all clear Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. Depending on how this goes over the next few months we are planningon expandingit further. Long may it continue pic.twitter.com/IzQ1QxN8pp, I submitted an IR2 report but couldnt find the persons name so I put it under their team. The person or team the form is submitted about receive a thank you e mail and details of what the submitter saw which they thought was excellent. This year we received over 2000 Greatix entries showing the Realising that there is a big gap, and with it an opportunity, I made several Run-ups at trying to implement some of this work, but as is the case with so many projects, it was overwhelmed by competing pressures and demand and although there was an appetite for it, this was inevitably satisfied with other more pressing fare. So, let's turn the table on Datix and start letting people know when they are awesome. We will always be here to help those that urgently need treatment and care, in life-threatening situations, however, with high demand for services and reduced staffing levels we are expecting services to be disrupted and the public may see lengthy delays, particularly in the Emergency Department.. Then it wasaboutthe communication process. endobj Itsaimed at recognising what is meaningful for you rather than what is seen as expected praise. Where we have had specific workforce issues and concerns, we successfully applied for safety critical mitigations which were agreed in areas including emergency and critical care, the Great North Childrens Hospital and our trust-wide transplant and retrieval service. They will: tackle issues for underrepresented and disadvantaged groups and individuals, offer a place to come together, share experiences and facilitate learning and development, help shape and deliver our organisational strategy and policy. The walkout involves nursing staff working in emergency departments, intensive care units, cancer care and other services that were previously exempt. In this interview, Ben explainswhy theyve started collecting positive feedback through a peer-to-peer system called GREATix. GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make colleagues feel valued and appreciated. Find out more about the origins of the initiative by watching his video. This is a structured approach to enable us to share the learning from the day-to-day excellence which is happening across the Trust. GREATix is a reporting mechanism for capturing positive feedback. endobj The link address is: https://www . This was in March 2020. Award given as part of a team of dental nurses, working within a new environment, new team,. Trust electronic stationery. Reports would come in for a range of incidents and near misses and would require investigation or would be filed for recording purposes. . Its inception was inspired by the Learning From Excellence (LFE) work of Dr Adrian Plunkett. In the twelve months since its inception we have received 500 reports from a whole range of work areas within the hospital and across a wide variety of staff groups. Results Over 350 Greatixes have been submitted in the first year of the project. LfE began with a pilot project in Birmingham Childrens Hospitals Paediatric Intensive Care department (PICU) as a system for all staff to voluntarily report episodes of excellent practice. An excellent opportunity has arisen for a Programme Management Office (PMO) Benefits Manager to join our successful and established Programme Management Office based within the IM&T Directorate of Newcastle upon Tyne Hospitals Trust. It needs to have a bit of momentum to showitsnot just a tick box exercise. Standing Way, Eaglestone, Milton Keynes, MK6 5LD. Get quick answers from Restaurant Maximilian's staff and past visitors. We all know how to provide feedback when things go wrong: Datix it! The accident happened at the junction between John Dobson Street and New Bridge Street West just after . It made me sad. The Newcastle upon Tyne Hospitals NHS Foundation Trust QUALITY ACCOUNT EASY READ 2020/21 Unconditionally registered with the CQC since April 2010 . The bank holiday pharmacy opening times webpage will show which pharmacies are available and local NHS websites and social media channels will also have details of all opening hours over the holidays. Scottish Ambulance Service | LinkedIn The process of submitting GREATix would see a report get submitted by staff scanning a QR code on their phone which was very quick and easy with just a couple of quick steps. It was set up by Roy Lilly in 2015 to be a repository of inspirational ideas, The Academy is the place to share ideas about doing it right, boast about the good stuff and if you have a problem, the place to search for an answer.. This has a detrimental impact on culture and wellbeing in a workplace. Some local community pharmacies will be open over the holidays and they can help you if your medication is in stock. Asitsa concept. spiegel buch islamischer staat die verbindung mit der remotesitzung wurde getrennt da bei der . The main challenges for us were taking the idea from a more static environment, such as a hospital, to a mobile healthcare service while keeping it as simple as possible for staff to use. It's easy! (it can be anonymised if preferred). KH HOTEL - Prices & Reviews (Geisenfeld, Germany) The Newcastle Upon Tyne Hospitals NHS Foundation Trust hiring Benefits What counts as a life-threatening emergency? Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved one with excellent care . Good clinicians and managers recognise the situation and mediate directly with staff, 'behind the Datix wall'. Newcastle Hospitals on Twitter: "Our 1st winner is Andrew Peattie who Sarcoma surgery requires the removal of a margin of healthy tissue around the . This world of incident reporting offers the user a warped view on how we operate. Yes - but please ensure they are anonymous . We look forward to reading your entries and recognising the excellence you highlight. This has a detrimental impact on culture and wellbeing in a workplace. Sadly a lot of the learning from excellent practice is missed. We will also do some engagement with their staff to encourage its use. Our research Note: your question will be posted publicly on the Questions & Answers page. This is the version of our website addressed to speakers of English in the United States. Pferde beim decken mit einer menschlichen frau - Issuu I became curious. This website has been setup to make both the submission and the distribution of GREAT-ix letters and cards as straight forward as possible. It is an echo-chamber of incidents and near misses and at worst a platform that has become a substitute for peer to peer discussion and healthy challenge. . east midtown plaza privatization help shape and deliver our organisational strategy and policy. July -September 2020 This newsletter is produced for the Newcastle Upon Tyne Hospitals by the Hospital Transfusion Team (HTT). Itsbeen a tough year for public services anditsunderstandable that people working across these services are feelingadditionalstress and pressure to deliver excellent standards. Platform? Our staff networks will support a fairer and more diverse MKUHfor everyone. The form itself is already open to anyone and it can be used. Contact Us "As my career developed I have taken an interest in how we work and how things are done, why they are done and why they are not done. We all know how to provide feedback when things go wrong: Datix it! This could be for anything. We've built on the example of the EM3 team in Leicester and are proud to introduce GREATix! improve the staff experience on specific issues relating to each network. Newcastle Hospitals advises people should only call 999 or go to an Emergency Department if you or someone else has a life-threatening emergency, such as: signs of a heart attack - chest pain, pressure, heaviness, tightness or squeezing across the chest, signs of a stroke - face dropping on one side, cannot hold both arms up, difficulty speaking, sudden confusion (delirium) - cannot be sure of own name or age, suicide attempt - by taking something or self-harming, severe difficulty breathing - not being able to get words out, choking or gaspingchoking on liquids or solids right now, heavy bleeding - spraying, pouring or enough to make a puddle, severe injuries - after a serious accident or assault, seizure (fit) - shaking or jerking because of a fit, or unconscious (cannot be woken up)sudden, rapid swelling of the lips, mouth, throat or tongue. Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. Nursing can help end the travesty of 'Datix abuse' 2 were here. When you submit a GREAT-ix for a colleague they will receive a formal thank you letter for their portfolio and a postcard. greatix newcastle hospitals No news is good news! endobj I became aware of it at an Improvement event last year whereDr Sara Robinson, a Consultant in Emergency Medicine, presented onGREATix. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We look forward to reading your entries and recognising the excellence you highlight. NEWCASTLE HOSPITALS Jul 2020 GREATIX AWARD from staff while redeployed to the COVID Screening pod. I later asked for their email so I could fwd it - this was their reply. Kath Evans Whileitsalways nice to be recognised at any level, there is something a bit more special about being recognised by your peers. NB: the GREATix system isn't yet automatic, so please bear with us as we send them out as quickly as possible! Initially, it was launched in line with our new intranet site and was mentioned in our Chief Executives weekly bulletin to help to increase awareness while we were getting posters printed forthe stations and offices. Excellence in Healthcare EM3 PDF QUALITY ACCOUNT EASY READ - Newcastle Hospitals NHS Foundation Trust Members of the Royal College of Nursing (RCN) have joined the . Page 12 of 12 Find Out More But there was only me doing this and there was no real capacity for anyone else to help out, and to add to this the wheels of change can sometimes turn very slowly. Despite the amazing work that goes on every day, most of the functioning feedback mechanisms in place are designed around negative feedback or risk management. Sarah Beadnell - Service Improvement Support Officer - The Newcastle The first is from Dr Nicky Calthorpe, consultant anaesthetist and patient safety lead describing the approach we use at my clinical home The Dudley Group of Hospitals NHS Foundation Trust and the second from my #ProjectA colleague Dan Ralevic, Leading Operations Manager, East of England Ambulance Service. In a coincidental turn of events, there was also a request from staff that more emphasis is placed on feedback and praise for a job well done. We've built on the example of . Here are two examples to inspire you. Email this page #Hospitals #BeKind #NHS pic.twitter.com/KQlSUHKMvs, Pleased to announce the launch of @Scotambservice GREATix. This coincided with the development of our organisational wellbeing strategy and we were looking to deliver it as part of our peer support and learning from events programmes. Wellness, Massagen, Meditation, Reiki und alles rund um die Gesundheit erfahren! Even if we know that the purpose of a Datix is to improve a system that isn't working, it's still seen as a negative thing to be Datix'd. So, let's turn the table on Datix and start letting people know when they are awesome. 3 0 obj #TeamMKUH - Milton Keynes University Hospital Clinical Skills & Assessment Centre, See 86 traveler reviews, 15 candid photos, and great deals for KH Hotel, ranked #1 of 1 hotel in Geisenfeld and rated 4 of 5 at Tripadvisor. Numbers have exceeded Datix reports in several months. It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. Methods In February 2016 after becoming aware of the Birmingham Children's Hospital's "Learning from Excellence" initiative we set up an online GREATix reporting tool at Leicester Royal Infirmary. The link address is: NHS Lothian GREATix. Submit a . GREATixis a reporting mechanism for capturing positive feedback. Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. <> Then it wasaboutthe communication process. Newcastle Hospitals NHS Foundation Trust At Milton Keynes University Hospital, we are committed to supporting the development of our staff and allowing them to be the driving force behind everything that we do. Staff were looking at their peers and were celebrating good work and taking ownership of the ability to spread positivity in times that desperately needed it. For childrens health advice you can download The Little Orange Book which covers a wide range of illnesses in children from common minor ailments including teething, constipation, and colds, through to more serious conditions. Milton Keynes University Hospital. An incident you have attended where a colleague hasgoneover and above for a patient, or something as simple as a colleague who takes the time to ask you ifyoureok after a tough job. Page 2 of 12 . Deutsches Hopfenmuseum - German Hop Museum. -led system where the feedback is not led by hierarchy. Examples may include positive patient outcomes following expert care or a staff member going out of their way to be helpful in some manner. We are looking at providing posters and stickers to theA&E departments, some of the bigger Minor Injury Units, Community First Responder Schemes, partnering universities etc. It is aimed to be 'for staff, by staff' to encourage peer-to-peer recognition. We are unable to assist with parking permits. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. "Build it and they will come and come they did. It contains three important pieces of information: Help us help you get the fastest care and treatment, Patient liaison and advice service (PALS), Staff stories - supporting your career at North Mid. Based at the University Hospitals of Leicester,we serve the educational needs of healthcare practitioners in Acute & Emergency Medicine across the East Midlands, UK. Some of these conversations may show excellent practice that can be focused on and developed further as quality improvement projects. "Discussions were had locally and the competing pressures of running a 24/7 service would naturally provide obstacles and barriers to getting anything done in a timeframe that would complement the idea that was in my head about how this should work. "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. This has the dual benefit of improving patient care and boosting staff morale by recognising when people have given that bit extra to ensure our patients are receiving the best care we can provide. While GREATix is not a substitute for incident reporting it adds value in a system that is frequently under-resourced. I completed my Datix Certified Professional Course in 2015.<br><br>I am a very approachable, professional and reliable individual who has a . It contains three important pieces of information: who did something excellent; what did they do that was excellent; why was it excellent Edinburgh EH4 2XU. We recently started our migration to Microsoft 365 which gave us more functionality to make things a bit easier. At the momentwerein theinitialphase, which is for ambulance staff. Read more about our cookies, data and privacy. Excellence is perceived differently for everyone but all your opinions count. The staff member/s nominated for theGREATixreceive an e-certificate, but we also theme the submissions. Like most ambulance services, our crews are under a lot of pressure and can goextended periodsout of station. Our form is 8 questions, most of which are things like name, station, do you want to remain anonymous etc. Greatix is our employee recognition scheme. Click here if you would like to find out more about the staff awards, how you can nominate and who our winners were last year. while keeping it as simple as possible for staff to use.