Be the first to find this interview helpful, What motivates you? text-decoration: none !important; The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. } Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Average Interview. We class a complaint as any expression of dissatisfaction whether written or verbal.. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Policy purchased, but I am not happy. Having problems? 2730-055 Barcarena, Customer Services Department Lack of direction from middle management and above. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js"; However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. ERGO Seguros de Viaje .wsite-image div, .wsite-caption {font-size:18px !important;} I wasn't entirely happy with the service I got but I don't blame the staff for it. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. (function($) { In the end left the company with 66 pay in a cost of living crisis with child. We are remunerated by commission for the arrangement, service and renewal of 3-5 Rushmills Business Park, Overall experience. Then like us on Facebook and follow us on Twitter. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. var ASSETS_BASE = '//cdn2.editmysite.com/'; This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. I dont know what Id have done without them. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Sunday: 10am 4pm, Christmas hours: Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. The People Team. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { You never know if the training team/management are telling you the truth or lying to you. font-family: "Open Sans" !important; We are remunerated by commission for the arrangement, service and renewal of We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. var initEvt = document.createEvent('Event'); Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. You deserve to be treated better especially for what youre getting paid. right: 0 !important; Outright being lied to didnt help either. The training team show intense favouratism. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. staysure hung us out to dry. _W.storeName = null; Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. PDF Terms of Business They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. I started at Staysure as a sales agent nearly 6 years ago. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Have a fantastic holiday. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Stay sure have been helpful so far. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Companies can ask for reviews via automatic invitations. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Bedford Road, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Filter. Monday to Friday: 8:30am 8pm Staysure Employee Reviews for Customer Service Representative - Indeed Check out what 241,874 people have written so far, and share your own experience. PDF dxcdkie9wax5t.cloudfront.net Wed like to take this opportunity to wish you success in the future. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); See if we've answered your question in our Covid Help Centre . PDF Staysure 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent The process to get the policy on my smartphone is too convoluted - passwords etc. Thanks for your feedback. The process was quick and easy and Lisa was very pleasant to deal with. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Get in touch with us if youd like to make multiple changes to your policy. The calls are non stop , its very busy and mentally exhausting . The process took 1 week. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. I will only use them in the future. Have a fantastic holiday. - Calling from within the UK: 0333 014 4512 var STATIC_BASE = '//cdn1.editmysite.com/'; Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. I was really impressed how EASY and QUICK to claim and get the money back. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Staysure Interview Questions (2023) | Glassdoor
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