This is Thors final offer as it has been stated multiple times. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. This allows the radio to run with the ignition key off. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. Rear Bath. 5 seatbelts. The only bid that ******* has accepted is the one of $1,000.00 from *********************. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. I am waiting for **** to call us back. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Number Of Radios. We are not responsible for any such errors and reserve the right to correct them at any time. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Satellite. Tristen should have the additional documentation in his inbox this evening 12-11-2022. Seal leaks and causes extreme noise when driven at highway speeds. {priceLabel}: _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . This dealer in **** miles away so thats not happening. You probably have to pull the radio out to find it. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. All standard features and specifications are subject to change. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. THOR #2187. I am rejecting this response because: We have been going back and forth with this for three years. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Pantry. We purchased a new 2019 *********************** **** Motor Coach in May 2019. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Does not include Hitch work or accessories. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. I bought a brand new Thor Hurricane 35M. Hello all, new to the forum and a first time RV owner. BBB Business Profiles are subject to change at any time. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. See dealer for details. 2022 Thor Motor Coach freedom elite. . We are so very happy with the coach we purchased! ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? Built-In Skylight. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. 2019 Thor Motor Coach Quantum KW29 - Rvusa.com All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Save your favorite RVs as you browse. We now have two new estimates, both have been rejected by *************************** and *********************************. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. The requested information: 2019 *********************** **** motor coach. Diesel and gas-powered chassis options. Your actual payments may vary. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Know someone who might be interested in this RV? Then click on the manual name to download. BBB Business Profiles may not be reproduced for sales or promotional purposes. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. One previous owner purchased it new.We have had multiple issues with the coach. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. Need advise, had a shop replace house battery and repair inverter. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Model: Hurricane 29M. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL 2020 Thor Motor Coach Four Winds 22E for sale - Salem, NH Seamless Roof has bubbles. Like most: We went on our first trip this past weekend. They said they would me someone to service the vehicle. This shouldn't be happening. Radio. 33 complaints closed in the last 12 months. You might find those release tools with the manual for the radio. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. 2. Front radio not working - Thor Forums ******* also says we would NOT be reimbursed for any travel expenses. Used 2017 Thor Motor Coach Four Winds 26B Motor Home Class C Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Based on what was submitted to Thor, we see no warranty concern. Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn After all the warranty work, we had to winterize the coach for the 2019 season. Class C, 32 feet Thor Motor Coach. We are tired and have had enough. Please see us for a complete list of features and available options! Jumping through hoops. Thor Motor Coach. PDF TaBLE oF CoNTENTS - Cruise America When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. Class Cs with the beloved luxuries of Mercedes-Benz. And one, Don't Miss Paradise Oaks RV Resort In Florida. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. can discuss the resolution. Ill keep taking all suggestions and look a while longer. One is in the coach fuse panel and is marked. At this time Im satisfied that they Thor Motor Coach has reached out. 26 gallon black water tank and 31 gallon grey water tank. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Solar panals not bolted properly to roof.Propane sensor faulty. I am not in a place where I can plug in and charge the house batteries. The A.C.E. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. 2 slide outs. New 2023 Thor Motor Coach Geneva 25VA Motor Home Class C The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. ********************************* became Retail Warranty Supervisor in April of 2022. Not just one but every single seat in the coach. North America's #1 Motorhome Brand Manufacturer - Thor Motor Coach All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. For more information, visit. The pivotal combination of large Class A amenities with more power than a typical Class B RV. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Number Of Televisions. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! BBB Business Profiles generally cover a three-year reporting period. It was amazing! Checked every fuse I could find. Brand: Thor Motor Coach. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. See details. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. Mine is under our bed but doesnt have one. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. According to the call notes several of his concerns were discussed and further explained. Thor A.C.E. Class A Motorhome - Thor Motor Coach Thor Motor Coach Fuses and Breakers Reset and Replacement Not just one but every single seat in . If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Based on the pictures provided to us, there is no repair to be made. Across from the sofa is a booth dinette. Awning attempts to extend while driving. Thanks for the replies. We can't thank all the employees of General RV enough for making this experience so unforgettable. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. We purchased a 2016 ************ 40xte with ****** miles on it. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Number Of Discs. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me.