Did you get the refund? Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. I'm glad I didn't. If I'm on Disability, Can I Still Get a Loan? Stubhub is a marketplace. Leonard of Los Angeles, CA Verified Reviewer. I still show an option to transfer tickets in Ticketmaster but not to sell. Re: Tickets wont arrive until concert date. No. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. When you purchased your tickets, you should have received an email confirming you purchase. Danielle is the author of this solution article. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. They have nothing to do with it. Not sure how this malicious tactic is seen as legal. Its location on this page may change next time you visit. In most cases, tickets aren't issued until 24 hours before the event. We are changing the way you register and sign-in to the StubHub Community. I have sold ticket many times before, this is not my first time, never had a problem. Not getting your tickets until the day of the event has become more common with venues. You will enter your community username and new password and done! Any answers or advice is much appreciated. Click on 'Submit.'. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. I am furious! Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Copyright 2018 - 2023 The Ascent. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. We can't ask them to send tickets earlier than the date in your order details. Yes A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Help us improve this article with your feedback. What would be a reason for a seller to withhold tickets until night before the show? And if you're buying tickets, look at various sites to see which one has the best price. Support does not answer, there is no cancellation\refund option on the order page. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Easy sales process: You're protected if events are canceled. Sellers often list tickets on StubHub weeks or months ahead of a given event. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . Customer service all the way to your seat, 2000-2022 StubHub. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. All Rights Reserved. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. At 11:49am California time, tickets were available using the Live Nation . Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. The only way to complete mlb sales on Stubhub is by entering the barcodes. We've got you no matter what. Great question. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. I went through this exact issue a few weeks back. With this same logic I could be charged a fee for sleeping for more than 3 hours. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. It is not in a seller's best interest to cause issues for a buyer at the same time. It is not in a seller's best interest to cause issues for a buyer at the same time. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It would have cost me 1300 for the same ones had I waited any longer. I've been on the phone with them 4 times now to get things resolved. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. All rights reserved. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Make sure to ask the customer service agent to send you an email confirming your refund approval. More than double the face value. It should be when you pay for the tickets then the tickets should be sent . Did you find it helpful? and our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. until the fall, she was told by StubHub that she would not . When that happens, you're guaranteed a full . FanProtect Guarantee: Guess what happened next concert started and seller finally emails the tickets. But ,I have season tix to an extremely popular college basketball program. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. In most cases, tickets arent issued until 24 hours before the event. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. and our I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. It's looks like pure scam. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. But, issues really are rare to happen in getting your tickets. Apple Wallet Tickets Not Tranferrable????? This info is used to verify your account. MLB is partnered up with Stubhub's and is fully integrated with them. I was assigned 2 seats, 67&68. same here, what I have learned is that someone can advertise tickets to sell, without having them. No. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! After the switch, you will enter the email address you use to access the community in order to reset your password. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Hell they got there money so send the tickets. I was unable to get tickets through Ticketmaster as it had sold out. We know this can be concerning. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. We are changing the way you register and sign-in to the StubHub Community. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. If I would have shut my account down the first day I called none of the others would have made it through.". Called them and they said oh well, no refund. Musicians can get sick and sporting events can get canceled. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Hey jbsmith! StubHub went on to collect both the buyers payment AND my charge for the ticket price. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Here's what you need to know. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. It may be close to the event due to ticket delivery delays. A link has directed you to this review. Today was the last straw. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. For more information, please see our Dial +1 (866) 788-2482. That way there are no issues but additionally, so they can get paid. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Be sure to include your email address, zip/postal code, and order number as well. I am listing mobile Yankees tickets from Ticketmaster. Cookie Notice Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Not a very cool market price wise but sometimes it's worth the artist and experience. Seller Beware!!!! If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good Privacy Policy. Their customer service isn't much help either. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. 08-05-2022 07:20 PM. I was then sure I was going to get hosed. The event is tonight. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. I bought tickets in November and there was a "delay" in transfer. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. We keep track of all orders and guarantee delivery by the date in your account. Once we got into the venue we were told we had no seats that it was general admission. Enjoy reading our tips and recommendations. The Ascent's Definitive Credit Score Guide. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! After the switch, you will enter the email address you use to access the community in order to reset your password. Use of this website signifies your agreement to our, / Understanding your order's delivery status. StubHub is a great source for concert and sporting event tickets. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. So buyer beware. Our content is intended to be used for general information purposes only. I paid about $150 per ticket, including fees. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Scan this QR code to download the app now. Get buying tips about Ticket Websites delivered to your inbox. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Re: Selling tickets with delivery delay. Help! Sorry we couldn't be helpful. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Be the first one to find this review helpful. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. All Rights Reserved. Im in the same situation, How did this get resolved did you receive your tickets or a refund? As you might expect, StubHub charges a fee for its services. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). If you will get credit or a full refund on your original payment method. They (mlb) use this barcode system . Hell they got there money so send the tickets. That means when you buy or sell tickets, they are only the intermediary. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. And if so, you may be curious about StubHub if you've never used it before. New to StubHub? I never received an email. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. I know to check venue ticketing at first and if it's sold out I'll go resale market. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Stubhub NEVER processed a refund and NEVER provided an account credit. StubHub is an eBay company that began selling and reselling event tickets in 2000. The event is today and I still don't have my tickets Print. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Waiting till the day of is bull****. Explain your case the best you can. The Ascent does not cover all offers on the market. Randy Miller | NJ Advance Media for NJ.com. Lindsay is the author of this solution article. Customer service all the way to your seat, 2000-2022 StubHub. Cookie Notice I understand you offer guarantee, but I want to make sure I can actually get into the show. Upon reading these reviews I became stressed out and felt like I may have made bad decision. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? Customer service all the way to your seat, 2000-2022 StubHub. We have not reviewed all available products or offers. Has anyone experienced this? Mobile app: There are still tickets available it is just a very slow process," Smith Tweeted in March. Check out our pick for Best No Annual Fee Credit Card of 2023. To check your expected delivery date, look at the 'Ready' date in the order details. @captain-janeway - There could be several reasons as to why; some already being mentioned. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. You may not get them until just before that date. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. Also, who has a printer sitting around in the room when they travel? For more information, please see our If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. After the switch, you will enter the email address you use to access the community in order to reset your password. Copyright 2023 Consumers Unified LLC. Go to 'My tickets' then Orders. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. Again, I did everything right. If there were, we would look for replacements first and foremost as we want you at your event. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. Waiting till the day of is bull****. You will enter your community username and new password and done! Wait for a StubHub representative to reach you. If StubHub asks you to return the tickets you . When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. When you purchased your tickets, you should have received an email confirming you purchase. In fact, this card is so good that our experts even use it personally. Why would seller unnecessarily delay ticket delivery? Thanks! Here's what went down: You will enter your community username and new password and done! Many or all of the products here are from our partners that compensate us. Musicians can get sick and sporting events can get canceled. I purchased 3 pit tickets totaling 530 dollars. How do I know I can trust these reviews about StubHub? ConsumerAffairs is not a government agency. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Understanding your order's delivery status Print. StubHub obviously does not care about its customers and will find any way to take money from you. Yes The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. My tickets for sale have other benefits that I can't put in listing. same here. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Some venues, artists, and teams don't release tickets until a couple days before an event. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. Hi all! You can always deliver before this date. Checking vs. Savings Account: Which Should You Pick? Sign up to receive our free weekly newsletter. I was told it would be taken care of and that I did not need to do anything. Is this just an excuse to try and scam that they can't send right away? Sorry we couldn't be helpful. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. How is that they don't accept refunds, but you also aren't guaranteed tickets? Not getting your tickets until the day of the event has . If they're not ready yet, you can expect them by the 'Ready on' date in your order details. 3. We aim to provide readers with the most up-to-date information available about today's consumer products and services. should i just buy elsewhere while i still can? Published on Aug. 24, 2022. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Hey @PM444! In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Use of this website signifies your agreement to our, Understanding your order's delivery status. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Great system right ?? They are not a reputable company and will not help or rectify their mistakes. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. I was told 4/11 they escalated my payment and I would get it in 24 hours. We are changing the way you register and sign-in to the StubHub Community. We really do appreciate the feedback though. I read the FAQ but don't understand it. but we will do all that we can to help you out. We can't ask them to send tickets earlier than the date in your order details. You will enter your community username and new password and done! Call toll-free from the U.S. or Canada, or chat online with support. Re: Tickets wont arrive until concert date. But it won't charge you a fee just to list your tickets, so there's no risk there. My daughter's favorite artist was coming and specifically asked me to take her. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Sure you have guarantee against fraud, but that's not the point. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? I was told, "This time it is nothing we can do."