ENGLEWOOD, Colo., Dec. 22, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announces the signing of an agreement to acquire certain citizen experience and smart city assets of Faneuil, Inc. a wholly owned subsidiary of ALJ Regional Holdings, Inc. (NASDAQ: ALJJ). Serendebyte strengthens TTEC's ability to deliver intelligent automation solutions globally. trading purposes. Want more insights every month, delivered to your inbox? Learn More Customer Experience Strategy Design your CX to eliminate pain points and reduce churn. The acquisition also expands TTEC's network of engineers and developers to provide a combination of robotics-powered case management, AI and analytics. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. "Hot" indicates urgent and noteworthy news stories as determined by providers Dow Jones or Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams. Leveraging next gen digital and cognitive technology, the company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Develop and improve features of our offerings. pour nous faire part du problme. Lamentamos pelo inconveniente. PitchBooks non-financial metrics help you gauge a companys traction and growth using web presence and social reach. Factors that could cause TTEC's results to differ materially from those described in the forward-looking statements can be found in TTEC's Annual Report on Form 10-K for the year ended December 31, 2018, which has been filed with the U.S. Securities and Exchange Commission (the "SEC") and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. GAAP P/E is a relative valuation measure used to determine if a stock is expensive in relation to its peers. Customer experiences, from marketing to sales and service, are now reflections of the brand. TTEC Engage focuses on delivering sales and marketing solutions to help clients boost their revenue as well as on managing customer's front-to-back office processes to optimize the customer experience. GAAP EPS (TTM) refers to a company's earnings per share (EPS) for the trailing twelve-month (TTM) period. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. a particular companys sales or revenues. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Business transformation begins with innovative customer experience strategy and insights. These are established companies that reliably pay dividends. Annual Dividend/yield calculations do not guarantee or imply future payment of dividends. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. They rarely distribute dividends to shareholders, opting for reinvestment in their businesses. Empower your frontline employees Learn more. In addition, Shelly Swanback, CEO of TTEC Engage, will assume expanded responsibilities as President of TTEC. Specifically, we would like for you to focus on risks related to our strategy execution, our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share, cybersecurity risk and risks inherent to our equity structure. The number of shares of a security that have been sold short by investors. TTEC Digital is engaged in building and implementing cloud-based and on-premises customer experience tools that enable clients to develop customer engagement strategies. TTECs beta can be found in Trading Information at the top of this page. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct. Gear advertisements and other marketing efforts towards your interests. Yes. fair value, and uncertainty rating. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. All rights reserved. TTECs full dividends and stock split history One of TTECs clients was previously using a LMS that they were having a lot of difficulty with when it came to APIs and single-sign on. The segment delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth and retention services with industry specialization and distinctive CX capabilities for hypergrowth brands. peer companies that do receive analyst-driven ratings. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. TTEC Digital motivates women in leadership. Adjusted EBITDA was $72.2 Million or 12.2 Percent of Revenue The segment delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth and retention services with industry specialization and distinctive CX capabilities for hypergrowth brands. Revenue was $592.5 Million Founded in 1982, the Company's 48,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. See Percentage of outstanding shares that are owned by institutional investors. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Reuters. ContactTim Blair[emailprotected] +1.303.397.9267, Cision Distribution 888-776-0942 Our forward-looking statements speak only as of the date that this release is issued. "We are pleased with our execution and financial performance in the third quarter as we continue to navigate the dynamic macroeconomic environment alongside our clients," commented Dustin Semach, chief financial officer of TTEC. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. TTEC Digital launches Optics for Google CCAI Platform, TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA. Reconciliation of Non-GAAP Income from Operations and EBITDA: Cybersecurity incident related impact, net of insurance recovery, Write-off of acquisition related receivable, Changes in acquisition contingent consideration, Add: Asset impairment and restructuring charges, Add: Amortization of purchased intangibles, Add: Cybersecurity incident related impact, net of insurance recovery, Add: Changes in acquisition contingent consideration, Add: Write-off of acquisition related receivable, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. TTEC Holdings, Inc. is a customer experience (CX) as a service (CXaaS) partner for various companies, disruptive hypergrowth brands and public sector agencies. Please enable Cookies and reload the page. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Benzinga. The power of big with the agility of small. About TTEC:TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading digital global customer experience (CX) technology and services company focused on the design, implementation and delivery of transformative customer experience, engagement and growth solutions. Calculated from current quarterly filing as of today. The main competitors of TTEC include Kforce (KFRC), Cross Country Healthcare (CCRN), HeadHunter Group (HHR), Kelly Services (KELYA), Barrett Business Services (BBSI), TrueBlue (TBI), ManpowerGroup (MAN), Insperity (NSP), Aurora Innovation (AUR), and Huron Consulting Group (HURN). All rights reserved. It is calculated by determining the average standard deviation from the average price of the stock over one month or 21 business days. A lower score indicates better sustainability, Exposure refers to the extent to which a company is exposed to different material ESG issues, Management is related to actions taken to manage ESG issues. Adjustments to reconcile net income to net cash provided by operating activities: Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment : View original content to download multimedia:https://www.prnewswire.com/news-releases/ttec-announces-third-quarter-2022-financial-results-301673533.html, TTEC Announces Third Quarter 2022 Financial Results, https://www.prnewswire.com/news-releases/ttec-announces-third-quarter-2022-financial-results-301673533.html, Do Not Sell or Share My Personal Information, Third quarter 2022 GAAP revenue increased 4.5 percent to, Third quarter 2022 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, Third quarter 2022 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the third quarter 2022, TTEC signed an estimated, Cash flow from operations in the third quarter 2022 was, Capital expenditures in the third quarter 2022 were, Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to. Acquisition expands TTEC's intelligent automation solutions for customer and employee experience. Personalize which data points you want to see and create visualizations instantly. Public Fundamental Data provided by Morningstar, Inc. System and method for object-oriented pattern matching in arbitrary data object streams, Method for collecting data using a user interaction event-driven data collection system, Chief Information Security Officer & Vice President, Board Member & Member of Audit Committee Chair and Compensation Committee, Youre viewing 2 of 16 competitors. Posted on July 4, 2022 by . TTECs price/sales is 0.67. Click here for more on how to use these ratings. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2021 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC") which are available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. using Litmos LMS. Compare If you are experiencing issues with this form contact [email protected] DENVER, Feb. 10, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, announced today that it has acquired a majority interest in Serendebyte, an intelligent automation CX solutions provider. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. 22% The Company operates through two business segments: TTEC Digital and TTEC Engage. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. TTEC Digital has great leadership due to which all the . Wir entschuldigen uns fr die Umstnde. Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC now partners with Litmos on many client projects to help with their training needs, enabling exceptional customer experiences. para informarnos de que tienes problemas. TTEC Engage segment provides the digitally enabled CX managed services. Reduce cost and improve CX with recommendations from your front-line employees. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. High-growth stocks tend to represent the technology, healthcare, and communications sectors. It is calculated by dividing the current stock price by the sum of the Diluted Earnings Per Share from continuing operations BEFORE Extraordinary Items and Accounting Changes over the last reported 12 months. TTEC Digital has excellent pay benefits. real person. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. * Trading data in this section is delayed by at least 15 minutes. Price/sales represents the amount an investor is willing to pay for a dollar generated from scusiamo se questo pu causarti degli inconvenienti. CX outsourcing, operations, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Si continas viendo este mensaje, Corporate Governance TTEC Holdings, Inc.'s ISS Governance QualityScore as of April 1, 2023 is 4. "The acquisition of this platform amplifies TTEC's decades of leadership in delivering citizen experience solutions." select two ttec engage products TTEC Holdings, Inc. is a customer experience (CX) as a service (CXaaS) partner for various companies, disruptive hypergrowth brands and public sector agencies. content. Important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, the risks related to our business operations and strategy, including the risks related to our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; risks inherent in the reliability of our information technology systems; risks related to our information technology infrastructure's cybersecurity in general, and criminal activity such as ransomware, other malware and data exfiltration or destruction in particular, which can impact our ability to consistently deliver uninterrupted service to our clients; our dependence on third parties for our cloud solutions; risks inherent in our transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risk related to our international operations; the risks related to legal and regulatory impact on our operations, including rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws, regulatory changes impacting our healthcare businesses, financial and public sector specific regulations, our ability to comply with these laws timely and cost effectively; and the cost of wage and hour litigation in the United States; the impact of the COVID-19 pandemic and post-pandemic economic and regulatory realities on our business and our clients' business; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. In addition to training their own employees, sales and service teams, TTEC provides Call Center Outsourcing Solutions for their clients and needed to partner with a training provider to onboard and train Call Center Agents quickly and efficiently. Full time employees: 69,400 ESG Risk Rating Core 22.0 Medium Risk Negligible Low Medium High Severe 0-10 10-20 20-30 30-40 40+ Ranking CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. TTEC partnered with Litmos to help this client, and over a weekend they got the system deployed. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. TTEC - TTEC Holdings, Inc. Stock Price and Quote TIP: Upgrade to FINVIZ*Elite to get real-time quotes, intraday charts, and advanced charting tools. TTEC Digital segment provides pure-play CX technology service. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. The depth and breadth that Serendebyte brings to our CX tech solutions means that clients can transform faster and deliver frictionless, digital-first experiences," said Jonathan Lerner, president of TTEC Digital. The Company's Engage business delivers digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions. A stocks beta measures how closely tied its price movements have been to the performance of the overall market. competitive advantage. 2023 Litmos US, L.P. and affiliates. The company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust, and safety services. The segment is engaged in contextual integration and orchestration of customer relationship management (CRM), data, analytics, CXaaS technology, and intelligent automation. Data is provided for information purposes only and is not intended for las molestias. Whether you are starting from scratch or have a plan in place, we will meet you where you are. Net Income was $25.0 Million or 4.2 Percent of Revenue Win whats next. Accelerates growth strategy with tech-enabled citizen engagement solutions, ~$19 billion total addressable market. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. This site is protected by reCAPTCHA and the Google Style is an investment factor that has a meaningful impact on investment risk and returns. message, contactez-nous l'adresse a companys current market value. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. When it comes to your customers, only the best technology will do. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Eine solide Bibliothek vorgefertigter Inhalte. TTEC Digital has a flat line work culture, where there won't be any discrimination between seniors or juniors. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. We also respect individual opinionsthey represent the unvarnished thinking of our people and exacting analysis of our research processes. Reuters content is the intellectual property of Reuters. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX. Find out what works well at TTEC from the people who know best. In the Morningstar Style Box, large-cap names account for the largest 70% of U.S. stocks, mid-cap names account for the largest 7090%, and small-cap names are the remaining 10% of companies. DENVER, Nov. 9, 2022 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the third quarter, ended September 30, 2022. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. Verify your identity, personalize the content you receive, or create and administer your account. This site uses cookies and by using the site, you are consenting to this. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Founded in 1982 and with more than 60,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. TTEC Digital segment provides pure-play CX technology service. TTEC. Its often used to measure a companys size. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Reuters, Reuters Logo and the Sphere Logo are trademarks and registered trademarks of Teste einfach die Lsung und berzeuge dich selbst davon, wie du die Art und Weise, wie du Online-Lerninhalte erstellst und verwaltest, grundlegend verndern kannst. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Actual results may differ from what is expressed in the forward-looking statements. om ons te informeren over dit probleem. TTEC Engage Amazing experiences through CX outsourcing and sales excellence Strategy Guides Blogs & Articles Case Studies More Resources I'd like to subscribe to your free monthly eNewsletter and journal, the Customer Strategist Learn how we use and the content that we email. We may use it to: To learn more about how we handle and protect your data, visit our privacy center. Third quarter 2022 GAAP revenue for TTEC Digital decreased 5.0 percent to $117.9 million . Contact. Business transformation and customer success begin with innovative customer experience strategy and insights. Es besteht kein Kaufzwang wir bitten dich noch nicht mal um die Angabe einer Kreditkarte. TTEC Digital - Design, build and operate tech-enabled, insight-driven CX solutions. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. When typing in this field, a list of search results will appear and be automatically updated as you type. [email protected] ABOUT TTEC TTEC (NASDAQ: TTEC) is a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. TTECs stock style is Small Value. We help you design, build, operate, and optimize CX Contact Center Operations The people, processes, and platforms to optimize your contact center. on the Dividend tab. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . This site uses cookies and by using the site, you are consenting to this. It operates in two main segments, Digital and Engage. Get the agile tools to transform your total experienceone stage at a time. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com/robotic-process-automation. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. The Company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Optimise your contact centre Learn more. Si continas recibiendo este mensaje, infrmanos del problema TTEC Holdings Inc provides customer engagement management tools and services. "I'm pleased with our solid execution and results for the third quarter. This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. "We look forward to offering tremendous transformative value to current and future clients through augmented and autonomous CX solutions that improve experiences across the customer lifecycle.". from 8 AM - 9 PM ET. "We are very excited about the opportunity to join an industry leader like TTEC as it reinvents what it means to provide amazing customer experiences with intelligent automation," said Dilip Balakrishnan, president of Serendebyte. Everything you need to reimagine your CX and make your customers smile. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. increase in employees intent to stay. Financial highlights for the two segments are provided below. TTEC reports financial results for two business segments: TTEC Digital (Digital) and TTEC Engage (Engage). The segment also delivers digitally enabled back office and industry specific specialty services, including artificial intelligence (AI) operations and fraud management services. Caso continue recebendo esta mensagem, Peer performance insights compare the companys ESG performance to the performance of selected peers to help inform future ESG decisions and drive internal performance improvements. Get the full list, To view TTEC Holdingss complete esg history, request access, To view TTEC Holdingss complete exits history, request access, Morningstar Institutional Equity Research. Click here for more on how to use these ratings. TTECs historical performance ($50.2 Million or 8.5 Percent of Revenue Non-GAAP) TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Morningstar analysts hand-select direct competitors or comparable companies to TTEC Digital is engaged in building and implementing cloud-based and on-premises customer experience tools that enable clients to develop customer engagement strategies. The company operates through four operating segments that are organized into two groups, TTEC Digital and TTEC Engage. Every channel, in sync, all the time. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. TTEC is a global customer experience company that designs, builds and operates captivating omni-channel customer experiences on behalf of the world's most innovative brands. Historical volatility can be compared with implied volatility to determine if a stock's options are over- or undervalued. The Company operates through two business segments: TTEC Digital and TTEC Engage. Maintaining independence and editorial freedom is essential to our mission of empowering investor success. All rights reserved. In this release when we use words such as "may," "believe," "plan," "will," "anticipate," "estimate," "expect," "intend," "project," "would," "could," "target," or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. against its industry peers and the overall market. prohibited without the prior written consent of Reuters. Benzinga examines why a stock is moving by analyzing company releases, government filings, media reports, and communication with key stakeholders. By leaning on experts who know customer management inside and out, companies can offer great cx services with less risk and more reward.