As we left to view our second room number 3421 she mentioned she would call immediately to have it refreshed. Palladium Hotel Grouphas launched on-site Covid-19 tests at its properties in Mexico, the Dominican Republic and Jamaica, including at its Grand Palladium Hotels & Resorts and TRS Hotels brands. All guests staying at the Royalton Riviera Cancun, Hideaway at Royalton Riviera Cancun, Royalton CHIC Suites Cancun and Mystique Holbox by Royalton in Mexico; Royalton Bavaro, Royalton Punta Cana, Hideaway at Royalton Punta Cana and Royalton Splash in the Dominican Republic; and Royalton Negril, Hideaway at Royalton Negril, Royalton Blue Waters and Royalton White Sands in Jamaica will have access the free on-site tests, with same-day results, through March 31, or until regulations change. My favorite things to do while in Playa del Carmen, This is the version of our website addressed to speakers of English in Australia. Guests at sister property The Sands are able to access testing at The Palms for $25. After reading reviews we purchased the privilege upgrade when booking and I am glad we did. Horrible customer service, and no humanity. Hermitage Bay, AntiguaThe Hermitage Bay resort will arrange for a medical professional to come to the resort to administer the PCR test three days prior to departure (turnaround is 24-48 hours). We requested water from our Butler, from guest services, front desk and every area that we thought there would be someone who could help us. The Fairmont Mayakoba, located on Mexico's Riviera Maya, is offering a complimentary antigen test for all asymptomatic guests staying at the resort for three nights or longer. La Collecion's stable includes properties branded under the Live Aqua Resorts, Grand Fiesta Americana Hotels & Resorts, Fiesta Americana Hotels & Resorts and the Explorean Discovery Resorts flags. If you dont book peivilege you are not allowed to book a table at any restaurant for dinner (we had no information about this) = you have to stand in a line for ages to have dinner. Flat, top view. Please be assured your comments have been taken on board.Kind regards,The Ocean Riviera Paradise Management. Its like they run away when they see you, the beach is small but ok, you can take a walk. Zoom in to see updated info. Adems, el establecimiento proporciona WiFi gratuita y aparcamiento privado gratuito. The Travel Safe with Melia insurance policy includes medical coverage as well as complimentary extension of a guest's hotel stay for up to 15 days, among other benefits. Ask thegoodinlife about Ocean Riviera Paradise. This is the version of our website addressed to speakers of English in India. Tests are administered by contracted medical professions and scheduled within three days of a guests departure for the United States. Gracias a Julio y a Jose Salvador. The Reserve exceeds all expectations, offering exceptional experiences overlooking the Caribbean Ocean, accompanied by luxurious details in your room and throughout the resort. In Costa Rica, Casa Chameleon Hotels has made complimentary, on-site testing available to all guests staying five nights or longer at its Casa Chameleon at Mal Pais and Casa Chameleon at Las Catalinas properties. Guests who may test positive and need to quarantine will be granted 40% off the lowest nonrefundable rate. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Playa's portfolio includes resorts flagged under the Hyatt Ziva, Hyatt Zilara, Panama Jack, Hilton, Jewel Resorts, Jewel Grande and Sanctuary brands. The newly opened all-inclusive Sensira Resort & Spa on Mexicos Riviera Maya has debuted on-site PCR testing, with prices starting at $150 each. What are the current restrictions at the hotel. Second time at this resort, even better than the first time! Ocean by H10 Hotels Set along sun-drenched beaches in Mexico and the Caribbean with superb suites and all-inclusive amenities, Ocean by H10 Hotels offer upscale retreats perfect for families, friends and couples. overall it seems clear that the management has a great disconnect from the service employees. Dear Josephineswe87,Thank you for taking the time to share your comments.We are really sorry for your disappointments during your break. I was advised two days ago that the manager of customer service would be contacting us. The covid testing / much of the information given by staff was inconsistent.. we were told it was open daily from 9am-2pm first come first serve but they would "close" at 12 and charge extra if you were after that time. Ask Maddison D about Ocean Riviera Paradise, Ask Josephineswe87 about Ocean Riviera Paradise, Ask Eddie-Mul about Ocean Riviera Paradise, Ask O9434CAelizabethl about Ocean Riviera Paradise, Ask RubenMrst about Ocean Riviera Paradise, Holiday Inn Express & Suites Playa del Carmen, an IHG Hotel, We compared the lowest prices from 19 websites, The Royal Haciendas All Suites Resort & Spa, We compared the lowest prices from 22 websites, We compared the lowest prices from 20 websites, We compared the lowest prices from 21 websites, Nickelodeon Hotels & Resorts Riviera Maya, We compared the lowest prices from 15 websites. Yes they are and they are $35 per person now. Belmond Cap JulucaAnguilla's Belmond Cap Juluca is providing on-property PCR tests, with the cost of the test covered as part of the destination's entry fee, which varies depending on group size and length of stay. Ocean Riviera Paradise - All Inclusive Detailed Information Ocean Riviera Paradise - All Inclusive Carretera Federal Chetumal km 296 Riviera Maya, QR 77710 MEXICO View on a map TripAdvisor traveler rating 13144 reviews - / 31 Image not found: https://trisept.widen.net/content/4tje4qmufg?w=100&h=100&crop=yes The free tests are available for up to two registered guests per room at 19 participating resorts in the Caribbean, Costa Rica, Mexico and South America. Antigen tests are free for all guests traveling back to the U.S. through April 4. The Privilege pool is the quiet one. We asked Aaron to address the issue the day before, and he did nothing to make sure we were okay. They don't do the covid testing but I think they arrange it through a local clinic. For countries that require a Covid-19-RT-PCR test for reentry, testing is available on-site at Atlantis and costs $165. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Being in a new country is terrifying as it is, and being treated with no customer service and told to run around the resort by the manager here Aaron Alcocer gave me no hope in us getting back home. !On the 27th December the General Manager "Lucio" got in touch with me personally, after all the emails sent and the video taken, he offered my party an upgrade to another block on the top floor which we found to be acceptable,,, unfortunately this was the only thing that changed at this hotel.I will say that Lucio the General Manager took a personal interest in our holiday and requested that i speak with him directly if i had any more issues, but unfortunately there is only so much he could do for us the hotel is not deserving of a 5 star status and i would give it a 3 star status at a push. for the money we spent for a 5 star luxury stay over the christmas and new year in excess of 6.5k it was a waste of money at this hotel, THERE ARE A LOT OF GREAT HOTELS ON THE RIVIERA MAYA, THIS ONE IS NOT ONE OF THEM!!!!! Mexico's Marival Resorts is offering free, on-site Covid-19 testing for U.S. guests staying three nights or longer at its Riviera Nayarit, Punta Mita or Nuevo Vallarta properties. The staff standing around the front thought this was mighty funny and laughed out loud at the situation. more. Amaranto (main buffet) We went for dinner on Mexican night great selection and service. Luckily, many hotels are adapting to that scenario by partnering with local healthcare providers to offer free rapid COVID tests (which are accepted for entry into the States) to their guests. We were told repetitively they would bring water bottles to our room, however no one ever did. We could not eat the food. If a guest tests positive, Palace Resorts and Le Blanc Spa Resorts will cover the cost of quarantine for up to 14 days for up to two guests per room should both guests test positive. Both types of tests are being offered for $250 per person. Get the best deals and the best advice dropped right in your inbox. The RT-PCR costs $134.40 (VAT included) per person, with results delivered in six or fewer hours via email. PCR tests are also available to guests for a $150 fee. Guests at the Mystique Saint Lucia by Royalton and Royalton Antigua will have access to the antigen tests for an extra fee of $150 to $200, with results delivered up to 72 hours later. The beach: beautiful white sandy beach, hardly any seaweed! Food was ok. Room was nice. Hopefully someone from the corporate office reviews these note and take steps to change this attitude. 07070 USA Telephone: (201) 902-2000. (Note that the Bahamas also mandate that a separate Covid-19 test occur on. Additionally, Melia Hotels International is providing free travel insurance with all reservations. After buying Seabourn Odyssey, Japanese cruise line to put focus on U.S. River lines put more sports-related cruise options in play, These are Caribbean and Mexico resorts offering Covid testing, Hilton will launch a lower-midscale extended-stay brand, Animatronic dragon bursts into flames during Disneyland show. Other properties throughout the Caribbean that have recently unveiled on-site testing programs include the Renaissance Aruba Resort & Casino, which has launched a new offer providing free antigen tests for up to two guests for stays of four nights or longer, and the Grand Hyatt Baha Mar in Nassau, which is providing on-site Covid-19 testing upon arrival and departure. Gracias a Hector y a Marco. Feb 01, 2023. Those PCR tests, however, may also be administered off-site, depending on location. Blending pristine natural beauty with unforgettable landscapes and polished accommodations, this inviting Mexican resort provides a welcomed oasis far removed from the worries of everyday. All airlines operating to the United States have been instructed to deny boarding to anyone without a negative coronavirus test in hand (taken within three days of travel). All testing is at Alexandra Resort with free transportation provided from Beach House and the cost is $60 per test.At Ambergris Cay, the Collection's private island, testing is done on-site by the island's nurse. El hotel alberga 5 piscinas al aire libre, centro de spa y 12 bares. Melia Hotels InternationalSelect Melia Hotels International properties throughout Mexico and the Dominican Republic are launching free, on-site antigen tests. La Coleccion properties will also cover telehealth assistance for up to 72 hours, hotel expenses during recovery and other services and amenities at an extra cost of $4 per night. When he was not, and multiple guests took note of this behaviour. Ocean Riviera Paradise All Inclusive. While some sunny destinations are noted with higher risk levels, travelers may sort through the list of countries to determine what the CDC has categorized as lower risk, though self-care and socially distancing from others is key no matter where you go. What a wonderful way to start the day and she is very pleasant to talk with. No one should have to go through what my family and I went through.More. I believe the cost is $35 based on recent reviews. (Montreal, Canada) Ocean Riviera Paradise All Inclusive Carretera Federal Chetumal Cancun KM 296, Predio Montecarlos Lotes 7, 7-1 y Predio Punta Bete Lote 15-5, 77511 Playa del Carmen, Mexico - Good location - show map Good 922 reviews Free WiFi 8.3 +45 photos Ocean view Garden Swimming pool Free WiFi Terrace Balcony Free parking Bathtub Air conditioning It is noteworthy for its huge size, in addition to its modern architecture and striking Mediterranean-inspired interior design. We are currently at the resort with our children, grandchildren and their godparents, which we paid for. Check into one of our fine rooms or suites at our Riviera Maya all-inclusive resort and get ready for the ultimate vacation experience. Its apparent that senior management here don't appreciate that gift. He kept leaving us with excuses, and playing the field like he is busy. We, a family of five (2 adults and three children aged 7, 9 and 9) stayed for 11 nights. In case of death or accident and can document support evidence. We extend our apologies for the areas that failed to meet your, be assured your feedback will be shared with the concerned team for necessary review. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. On Andros, tests are available at Swain's Cay Lodge, Kamalame Cay Resort, Andros South Bonefish Lodge, Bair's Lodge. Guests should contact the front desk at each resort upon arrival to schedule departure testing. The Conrad Punta de Mita, located along Mexico's Riviera Nayarit, has launched on-site PCR and antigen tests for a fee. This now means everyone flying into the U.S. must provide proof of a negative test taken no more than 72 hours prior to boarding. I travelled here with my parents, and we got unclear instructions on PCR test. Water was not replenished at the same time that the rooms were made up, they came much later in the day for the fridge. Zoom in to see updated info. The entertainment staff is funny, personable and kind. The SLS Cancun Hotel & Spa will provide a COVID test for guests who need one to return home. Litibu, Nayarit. Prices will be updated at least every two hours. No one did anything or was willing to help us get our results on time. Even so, its important for would-be jetsetters to pay attention to continually evolving guidelines, especially as the CDC has implemented a new testing requirement for anyone entering or returning to the U.S. Should a guest test positive for Covid-19, Playa will offer as much as a 50% discount on accommodations for a quarantine of up to 14 days. The Grand Residences Riviera Cancun in Puerto Morelos, Mexico, is providing on-site access to complimentary antigen testing, as well as PCR testing for approximately $110 per test. Along the Riviera Maya, Fairmont Mayakoba is one such resort where guests can feel confident with online complimentary antigen testing available for guests staying three or more nights. Very clean, spacious, friendly staff, big room, delicious foods and drinks, great gym and tennis courts, big beach, lots of pools, We were a bit curious after reading some of the reviews but we had an incredible experience! We have visited Mexico and the Riviera Maya for the last 15 years (apart from last year due to Covid) and have stayed in many hotels for Christmas & New Year and during the summer break also, so i think i can give an honest review on this hotel.Check-in,wasnt too bad took about 30mins.Room,Absolutely Terrible, smelled very damp, mould was showing through the touched up paint work that was trying to hide dark patches of damp and mould, de-humidifier running 24/7 keeping you awake most nights, humidifier needed emptying 4 times with-in a 24hr period so that will give you an idea on how damp and mouldy the rooms are.Food / RestaurantsNot the best, Ive had a lot better, mostly cold food even when you are 1st in the restaurant, waiting time for food in other restaurants on site could up to an hour then once received the food was not nice at all, we booked the privilege package and that was not worth the money, privilege restaurant was terrible, long waits for waiter, food not what you ordered when it finally arrived, gave up on that restaurant after a couple of days and then used Buffet Restaurant.COVID Safe (NOT)There were a lot of people walking around the reception area without face masks on at all, a lot of people that did wear face masks in Reception or Restaurants only had them covering their mouths only, some just wore them around their chin.I did not witness any staff member requesting people to wear their masks correctly during my 2 week stay SUMMARYOur room was damp and mouldy, it was a Health Hazard, tried to contact our TUI Rep from 23/12 until 27/12, Rep was off sick and nobody available to speak too for help, sent TUI a number of messages and emails requesting urgent help with this "Hazardous to Health" Room and im still awaiting a response to my emails as of todays date 09/01/22, I ended up dealing with the hotel assistant manager myself "OSCAR" who was very UNHELPFUL and offered me a room in the same block with same health issues, I ended up taking a video of my room showing all the damp and Mould issues using a dry brown paper bag to show up the damp on bag when i wiped it down the wall in our room, all our clothes in the wardrobes were damp and starting to smell, I then tried to contact the Direrector General of this hotel "Pilar Gomez" on linkedin and sent her a message, I also sent TUI another email detailing my findings as a H&S Advisor and pointed out the dangers of staying in this mouldy room, once i gathered all this information i showed Oscar the assistant manager at the resort and i informed him of my intensions to leave the hotel and request a flight home by TUI, He then got VERY RUDE and unhelpful and demanded i speak to my own TUI Rep who was not available, I did try and check into another hotel at this stage but unfortunately all other hotels were fully booked up!!! Serenade Punta Cana Beach & Spa ResortThe Serenade Punta Cana Beach & Spa Resort offers Covid-19 antigen for $50 per person starting on Feb. 1. Beautiful resort, very clean and I have never experienced staff more friendly or cheerful before. I also sent this message to management upon instructions from Elizabeth who was a very kind advisor in the Privileged checkin checkout desk at this hotel. If a guest does not receive test results in time for departure, Playa properties will provide complimentary room accommodation until test results are delivered and a departure can be rescheduled. What are the current restrictions at the hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Royalton Luxury Resorts, Hideaway at Royalton Resorts and Mystique by Royalton Resorts brands are offering complimentary, on-site Covid-19 antigen testing at select properties throughout Mexico and the Caribbean. But it has a lot of issues going on. Posting guidelines Don't miss the best of Playa del Carmen Guide to Playa del Carmen for Families My favorite things to do while in Playa del Carmen Great spots See all travel guides Karisma Hotels & Resortshas similarly updated its Covid-19 protocols, rolling out free, on-site antigen testing at its Riviera Maya properties in Mexico as well as at its Dominican Republic and Jamaica resorts. on The on-site antigen tests can be scheduled through each property's concierge 36 hours prior to departure. Most properties also provide PCR (polymerase chain reaction) lab tests, which are more accurate than rapid tests, for a fee. on Mar 6, 2023 Dear Joelle, Thank you for taking the time to provide us with valuable feedback about your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some areas. on more. All Karisma Hotels & Resorts in the Riviera Maya region of Mexico, the Dominican Republic and Jamaica offer on-site covid-19 antigen and PCR testing options for guests at a reduced rate. Guests at the Hotel Xcaret Mexico will have on-site access to complimentary antigen tests; PCR tests will also be available for an additional cost. This attitude will eventually catch up to them.