Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. We are working through all the requests for assistance and will get to you as quickly as we can. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. This will prevent unidentified telephone connections (i.e. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. Agencies who have adopted Office365 can access these resources by going to Make sure you are getting up from your desk/table for breaks to move around during the work day. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. Springfield: 217-524-DoIT (217-524-3648) All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. Appointments of ATSRs require asignature by your agency head, Liz [email protected](O): 217-782-1490 (C): 217-685-9898, Beth [email protected](O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) . The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Use this link if you need to manage or reset passwords. The Federal Trade Commission has issued recommendations for how you can take action right now. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. For additional self-help tips, please visit Remotework.illinois.gov. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. ROCS Help Desk email address: [email protected] You may want to temporarily disable your antivirus while you are downloading and updating your application. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. Technician and Administrative accounts should not be registered. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. You may have to clear cache/history or reboot the device a few times. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. Increased phishing alert! Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Email: [email protected]. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. If you are using a personal device to work from home you should be using Citrix Remote PC Access. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. Is a program bug keeping you from being able to accomplish your work? Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). Report all suspicious activity to [email protected]. For instructions on how to do that while working remotely, visit remote work FAQs. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. The restart should be done at the end of the work day to allow the PC to restart and update. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. Chicago: 312-814-DoIT (312-814-3648) The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Grace B. Hou, Secretary, IDHS Help Line After you login with your Digital ID, you will be prompted for your RACF credentials. The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. If this feature is not listed, it may not be enabled. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Please turn on JavaScript and try again. This will prevent unidentified telephone connections (i.e. If possible, use Chrome rather than Microsoft Edge. Standard Support Service Hours TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Webex is your go to for all your Remote Work meeting events. Join online communities to share files, discussions, calendars and more. Follow the procedures here. Benefit Choice is open thru the end of May 2020. Phone: 217-785-3346 (o) E-mail: [email protected] Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: [email protected] Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. It looks like your browser does not have JavaScript enabled. Take a walk around the block or walk the stairs in your house. Please turn on JavaScript and try again. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. Are you unable to recall your Digital ID user name or password? Something was working and now isn't? If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. It looks like your browser does not have JavaScript enabled. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. More information is posted on the DoIT Remote Work page. All State of Illinois employees are required to visit the website and take the survey. Also, DoIT FOIA does not answer general questions about DoIT. In the meantime, please keep trying to connect via Citrix. IDHS Office Locator. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. Springfield: 217-524-DoIT (217-524-3648) TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. Questions about State of Illinois Digital IDs? Instead go to your account on the trusted website to see if your account needs any attention or additional information. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Remember not to shut down your PC at the office. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Staff will respond to service requests during the published business hours. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Grace B. Hou, Secretary. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. More information is posted on the DoIT Remote Work page. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. More information is posted on the this page. Watch for communications written in broken English. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. Remember to mute your microphone when on a Webex call and you are not speaking. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Many of you are approaching the time to reset your user password. This needs to be a remote reboot/restart and not a shut down. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. Never provide personally identifiable information (pii). An Agency CIO or Group CIO may email [email protected] or call the IT Service Desk (ITSD) to initiate an escalation. Check out the Wi-Fi hotspot map to find a connection near you. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Login to Survey DoIT targets to provision in accordance with Request Fulfillment guidelines. Remember not to shut down your PC at the office. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. within the next 2 hours. Enterprise Desktop Services. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. It looks like your browser does not have JavaScript enabled. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. DoIT Identity Management Accounts Footer. Call the IDPH Helpdesk at (866) 220-5247. For easy remote access to your Outlook email from any device, try office.com. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). Someone from . This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. Send an email message to the DoIT Help Desk technicians at [email protected] requesting that your password be reset. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Welcome to DoIT Identity Management (DIM). If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the User ID Revoked. - Staff will escalate to management as required. As you transition to remote work, Webex and videoconferencing skills will become more valuable. Illinois Adoption Registry. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Remember rule #1 = mute your phone (microphone) when you are not speaking. Webex may be a new experience for some and there are resources available to help users. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. The ITSD team creates a work log entry including the provided information. Make the choice to maintain your health today to better enjoy tomorrow. Read the FAQ. General questions can be emailed to [email protected]. For additional remote access details visit the Remote Work FAQs. Grace B. Hou, Secretary IDHS Office Locator. Who can I contact? Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Please turn on JavaScript and try again. Grace B. Hou, Secretary. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). [email protected]) and may be prompted for multifactor authentication if already configured for their agency. Industry best practices guide secure service delivery to agencies. Support: Report a Problem. For instructions on how reset your password while working remotely visit: remote work FAQs. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. These are examples of when a helpdesk ticket is needed. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. [email protected]. Were you able to access something, but now can't? All past Reminders of the Day are posted out here, as well. IDHS Office Locator. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: [email protected] After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. The CIO or Group CIO may follow-up with the ITSD Manager or email. This is especially true in our current remote work environment combined with heightened public health alerts. Thank you for your patience. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. If your PC seems to be running a little slow, first make sure you do not have too many windows open at once. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Users working from home using Citrix should perform regular resets of work PCs. Please keep trying to connect via Citrix, as some users can get through. The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. Invalid Login ID. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Provide justification or business need for the escalation. If you are using the Citrix Workspace App, you run the risk of not connecting. Happy Friday! Category: Find all your public health related information at one secure site. Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: [email protected] Visit our Site . Send email to: [email protected] Flag email as high priority (!) Increased phishing alert! Please see the When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down.