While a major function of the moderator is to enforce server rules, their primary responsibility is to make members feel safe & welcome. Channels that are made opt in, require privileged access, or moved to the bottom of the channel list will have less engagement than other channels, The channel with greet messages will have an increased number of readers and, if send messages is enabled, a greater number of messages and chatters. Considering all of these things when creating your training process will make onboarding as informational and effective as possible for you and your new recruits! Which text/voice channels do people use the most? A large-sized image located below the Description element. Markdown is also supported in an embed. Having multiple opinions about certain matters and receiving assistance from a reliable source prevents moderators from feeling pressured with moderation tasks and can even open your eyes to new viewpoints. Despite the number one academic program dedicated to adding extra pound. Staff members supporting each other and being able to communicate in such moments is crucial for an effectively working team. Not only does a moderation team distribute workload, but it allows for new ideas and perspectives maybe youre not as technical, and bringing in a bot expert allows for automating some manual chores. Some people struggle to focus for a longer period of time, so if your training takes over two hours, you should consider breaking your training up into multiple sessions of shorter duration. Much more flexible as they can do more complex actions similar to what a regular user can do. Ideally, this should summarize the entire training. For example, racial slurs are generally unacceptable in almost all servers, regardless of context. Think of it this way- building a community is like building a city, and moderators are responsible for several facets of constructing that space including: At its heart, moderation is about building a healthy society- not just clicking the ban button. that break the rules of your server, arent being said.Invite filtering is equally important in large or public servers where users will attempt to raid, scam or otherwise assault your server with links with the intention of manipulating your user base to join or where unsolicited self-promotion is potentially fruitful. This can make administration and moderation of your server much easier. (F18; Sparkle/Insurgentglory Online!) One additional component not included in the table is the effects of implementing a verification gate. How do you want to introduce new members? We recommend reading through all the articles before taking the exam take some time to find a quiet spot and set aside an hour to take on the exam. A flexible hybrid work schedule (3 days in office, 2 days' work from home). Why do I want to stick around? They can only send messages, not view any. It is important to sleep well the night before and feel confident. Recommended additions to such a moderation handbook are: Be sure to recognize anything that is prevalent in your moderation culture or community that is also worth mentioning here! Discord wants to help you build the best community you can - and that is exactly why the Discord Moderator Academy was created. Make sure you are ready at least five minutes before the training starts to welcome arriving trainees and as a final check whether or not everything is ready and good to go. Adjust your training appropriately and you are good to go! Learn what it takes to create a dream team to run your community. However, you can reset the bot token if needed. No matter how carefully you plan everything out, it can always happen that something doesnt work according to plan. Safety Center. The part of the embed where most of the text is contained. Courses are not meant as a definitive way of consuming the Discord Moderator Academy, but rather as a way of providing further guidance for prospective moderators and . Support Blog Careers. Marta Arts Center Station. *Defaults to banning ALL links **YAGPDB offers link verification via google, . Each training should have objectives. The common forms are listed in the table above. Find common ground between everyone involved, including both the mentors and trainees, and settle on when to teach what topic. Each server uses a differently designed service to assist moderators with helping out users. If any of the following: Mentions, Links, Invites, Emoji, and Newline Text are spammed repeatedly in one message or spammed repeatedly across several messages, they will provoke most Repeated Text and Fast Messages filters appropriately. Confident moderators are more willing to aid users in need than those who are still unsure of how the system works. Readers on the announcement channel will increase. I took the Discord Moderation Academy Exam back in late July, and I have not received a rejection or invitation message even though it has been some time. Just an endpoint to send data to, no actual hosting is required. Public bots often have a preset avatar and name which cannot be modified by end users. John#1234). Also directs to a URL, if given. There should be conversation about how to redirect users to higher staff and closing tickets appropriately so they dont stack up and cause confusion. User FiltersMessages arent the only way potential evildoers can present unsavoury content to your server. Moderators are unlikely to notice user action. You may already know by now that you can report content to Discord's Trust & Safety team if it breaks Discord's Community Guidelines or Terms of Service. Discord is a special place because of all of the amazing communities where people find those with similar interests, form friendships, and create belonging. The @everyone role should have normal permissions. You can even step back and think about what it truly means to be a community moderator by discussing moderation philosophy, hypotheticals, and the practicalities of community management. This could be 10 links in one message, or 1 link in 10 messages. Banned word filters often wont account for context, with an explicit blacklist. There are a few different ways a username can be abusive and different bots offer different filters to prevent this. Role of administrators and moderators on Discord, Discord's commitment to a safe and trusted experience, Talking about online safety with your teen, Answering parents' and educators' top questions, Working with CARU to protect users on Discord, 111: Your Responsibilities as a Moderator, 207: Server Information and Announcement Channels, 231: Fundamentals of Family-Friendly Servers, 311: Understanding and Avoiding Moderator Burnout, 314: Training and Onboarding New Moderators, 341: Understanding Your Community Through Insights, 345: Best Practices for Moderating Content Creation, 404: Considering Mental Health in Your Community, 405: Practicalities of Moderating Adult Channels, 407: Managing Exponential Membership Growth, 442: Using Insights to Improve Community Growth and Engagement, 444: Managing Interpersonal Relationships, 459: Bringing Other Communities to Discord, 541: The Application of Metaphors in Moderation, Embed titles are limited to 256 characters, Embed descriptions are limited to 2048 characters, The name of a field is limited to 256 characters and its value to 1024 characters, The footer text is limited to 2048 characters, The author name is limited to 256 characters, In addition, the sum of all characters in an embed structure must not exceed 6000 characters, A webhook can only send 30 messages per minute, Total membership over time grows more slowly or decreases, Total joins from the invite link/referrer decreases, Total membership over time increases more quickly or decreases more slowly, Total joins from the invite link/referrer increases. Channels that are made opt in, require privileged access, or moved to the bottom of the channel list will have less engagement than other channels, The channel with greet messages will have an increased number of readers and, if send messages is enabled, a greater number of messages and chatters. As such, being able to filter specific links is a good feature, with preset filters (Like the google filter provided by YAGPDB) coming in very handy for protecting your user base without intricate setup however, it is recommended you do configure a custom filter to ensure specific slurs, words etc. Adds the author block to the embed, always located at the top of the embed. Cannot hyperlink any text in a normal message, must use an embed. This involves designing exemplary situations of some everyday issues happening within your Discord server to let the trial moderators explain how they would handle them. For every training session, it is very important to have interaction with your trainees. Editors Note: The info in this blog post is outdated, as there is currently no exam. Allows you to put multiple fields in the same row, rather than having one per row. This could be 10 links in one message, or 1 link in 10 messages. Take a more abstract, philosophical look at the practice of moderation- from exploring differing moderation styles to examining the moderator/user dynamic, and beyond. As you grow your community from one person to a thousand, as you meet new friends and create memories for the rest of your life, as you sing in late night voice calls and take hours thinking about how to write new rules, well be here with you, every step of the way. For each topic, also write down how you want to give this training: are you going to give a demonstration? These countermeasures stop participants of a raid specifically from harming your server by preventing raiding users from accessing your server in the first place, such as through kicks, bans, or mutes of the users that triggered the detection.Damage prevention stops raiding users from causing any disruption via spam to your server by closing off certain aspects of it either from all new users, or from everyone. These courses are a combination of existing curated Discord Moderator Academy content and new course-specific knowledge that aim to add new tools to a moderator's skill set. Moderation is an ever-shifting and learned art, and mistakes are not to be punished when they happen every once in a while.It may be tempting to conduct these regular exercises incognito (aka acting up on an alt to see how they do) or test them without warning- while this may yield more everyday unbiased results, it has a high probability of backfiring. Having a reliable team behind you to assist you in training is of most importance. Located next to the footer. They can also manipulate their Discord username or Nickname to cause trouble. The differences between these methods are shown below. This covers a wide base of things on Discord, there are multiple types of spam a user can engage in. How many members visited and communicated? Recruits can display and appropriately train their soft skills and be informed about moderation standards in a controlled environment without fear or causing too much irreparable damage. Before you begin to dive into all the DMA has to offer, it is important to remember that youre never alone in this path. To help institute a purpose, remember to think about your community from the perspective of a new member. ), and its important to understand what you and your members want your community to be. Decide on how and when mentors report to the head of staff or other higher ups. . After the walkthrough most recruits are expected to manage certain moderation duties on their own while being supervised. Full-time. Remember to grow your moderation team as your community grows so that you can ensure your server is always well cared for, even without your constant presence. As the center of community moderation for Discord, both servers foster discussions about community moderation, leadership and administration, and server development on Discord. An icon-sized image in the top left corner of the embed, next to the Author element. Located next to the footer. The @everyone role should have no permissions, the Verified role should have the permissions you would normally give to @everyone. For example, racial slurs are generally unacceptable in almost all servers, regardless of context. Removing invite links from less relevant traffic sources will decrease server growth. In Discords moderator servers, moderators build connections with each other, showcase community accomplishments, offer their own moderation opportunities, seek out help with challenging moderation issues and learn about moderation tools. Mostly used with the thumbnail, icon and author elements in order to link to an image. One method involves gating your server with verification appropriately, as discussed in DMA 301.You can also supplement or supplant the need for verification by using a bot that can detect and/or prevent damage from raids. 1. While many servers will use catch-all filters to make sure links stay in specific channels, some links will always be malicious. Through our many articles, you can learn how to set up your community with moderation tools, run amazing events, grow and expand a wonderful moderation team, establish good rules, become a community leader , understand conflict resolution, and so much more. As such, being able to filter specific links is a good feature, with preset filters (Like the google filter provided by YAGPDB) coming in very handy for protecting your user base without intricate setup however, it is recommended you do configure a custom filter to ensure specific slurs, words etc. How many new members successfully activate on their first day? Even if you do not pass this time, the test . Here are some of the most important ones you need to know: If you feel like experimenting even further you should take a look at the full list of limitations provided by Discord here.Its very important to keep in mind that when you are writing an embed, it should be in JSON format. You should share your server guidelines and expectations publicly, usually in a welcome channel and in a server ruleset that users are expected to abide by. There are rate limits in place to stop bots from harming servers that can prevent deletion of individual messages if those messages are being sent too quickly. You can ask your trainees after they have had some experience as a moderator, what they missed during training that they think should be covered next time, as well as asking what information they did not find useful. In order to use the command in channel method, you will need to instruct your users to remove the Unverified role or to add the Verified role to themselves. It also aids in terms of personal safety: if a moderator feels personally attacked by a user, they get immediate support from their buddies without feeling the need to tackle the issue alone. Download Nitro Discover Safety. Hybrid remote in Atlanta, GA 30309. User retention will decrease as well. People lose their attention after 15-30 minutes, so your training should include a discussion, practice, or some sort of interaction. Download. The amount of content continues to grow, now consisting of over three dozen articles carefully crafted by moderators across the platform, each bringing their expertise on a wide variety of different challenging topics. Here are some of the most important ones you need to know:An important thing to note is that embeds also have their limitations, which are set by the API. Moderators are at the forefront of creating spaces where people feel safe and can find belonging. There is also no guarantee that people who send a message after clicking to read the verification instructions successfully verified. In order to measure the efficacy of your verification system, you may need to use a custom solution to measure the proportion of people that pass or fail verification. The link to the address of the webpage. No authentication that data sent to webhook is from a trusted source.If webhook URL is leaked, only non-permanent problems may occur (e.g. Articles start with the basics, and the later articles are some of the most advanced topics moderators may face. These functions usually prevent messages from being sent or read in public channels that new users will have access to. In addition, total engagement on your other channels may grow at a slower pace. Completed tests are hand-reviewed by our Trust & Safety team, so make sure its in good shape when you hit submit. Imagine a community centered around an author people might want to join to talk about the author, or participate in a read along, find similar authors, talk about future books, or more. Staff members are often exposed to harmful or disrespectful messages, some of them targeted at some moderators directly. For example, gaming servers should have a brief description of the featured gaming companys Terms of Service and discussion about how to handle cheaters or users mentioning account sharing/selling in accordance with those rules. Its true what they say--teamwork really does make the dream work. Blair's Dungeon Moderators 28. Our Discord server: discord.gg/Szrr7MC.