Hi LizThank you for taking the time to share your kind comments with us. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. Call one of our experts or arrange a video appointment for ideas and advice. I wrote them a three page letter that was never acknowledged. The company office is an open concept and thrives on collaboration to ensure success. Nothing could be further from the truth. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Thank you Isabelle and Audley Travel. This is not the case in our experience with Audley. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. Hi TimThank you for taking the time to share your kind comments with us. We immediately sent pictures to Audley, but we were stuck with the wrong room. What are we paying Audley for? Covering all seven continents, let us show you how you can see the world with Audley. Mark listened to what wed like to do whilst we were travelling and advised accordingly. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. Travel companies ar businesses that need to make money. We had a wonderful trip! The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. For those with travel experience AVOID Audley, you will be disappointed! Their customer service out of Boston was excellent. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Best wishesAudley Travel USA. 9)The next hotel was at the Sea of Galilee. We pride ourselves on delivering high-quality trips and outstanding client service, so we are truly disappointed and sorry to hear your trip did not met your expectations.We do not like to leave any of our clients unhappy and will make sure a member of our Client Experience team reaches out to discuss further with you. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. I have also planned my own trips. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. All of the tours, including helicopter trips and day cruises were excellent. As a matter of policy, BBB does not endorse any product, service or business. Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. Join our mailing list to receive the latest updates and travel inspiration, All prices are in USD unless otherwise stated, CST#2117258-40 | Fla. Best personal travel experience. I have already recommended Audley to several people, and know that when we plan a trip again we will be in perfect hands with Audley. We are quite fussy with our travel plans and yet nothing was too much trouble. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. Audley Travel Reviews 3,256 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,256 total 94% 3% < 1% < 1% 1-star < 1% Filter Sort: Most relevant JH JENNIFER HOWIE 2 reviews GB 8 hours ago Out of this world Malaysian adventure We hope to hear from you again when you're ready to start planning your next adventure! Thank you for taking the time to share your experience with us. Thank you Isabelle and Audley Travel. We had an amazing trip organized and executed by the Audley team through out South Africa. Simply Incredible! Responsible travel is part of Audleys DNA. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. I can highly recommend audley. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! Trustpilot is assessing this review in accordance with our flagging process. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. I have traveled most of the world in the last twenty years. What's a double black badge Yelp Elite to do when she can't use her trusty app/website to organize her, We had an amazing trip organized and executed by the Audley team through out, Tesia, their Japan specialist, put together a wonderful. We will be using their Just returned from a 6week tour of Australia and Singapore. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. The word she used for that half was "a disaster." The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. AUDLEY TRAVEL - 21 Photos & 10 Reviews - 77 N Washington St, Boston, Massachusetts - Travel Services - Phone Number - Yelp Restaurants Home Services Audley Travel 10 reviews Unclaimed Travel Services Closed 10:00 AM - 5:00 PM See hours See all 22 photos Write a review Add photo Review Highlights Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. Best wishesAudley Travel. Cannot recommend enough. READ FULL REVIEW Audley Travel by starant, 23 Sep 2021 Holiday Rating: Yelp users havent asked any questions yet about Audley Travel. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. We travelled in comfort, with attentive guides and drivers at every stop. Once in Bali, everything was seamlessly organized. Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America Our trip could not have gone more smoothly! If I was spending that amount of money on a holiday I would certainly have done plenty of research BEFORE I booked. My husband and I recently used Audley Travel for a trip to Australia and New Zealand. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. In my early 20's I moved from small town USA to small town Germany. Dear ******. Another broken promise and bad experience. The hard work was completed by our agent Ewan. After several communications they offered a refund of $2,105 which does not come close to what they owe us. Your money is safe when you travel with us. Critical information about hotels or transportation for example was spread out over multiple documents. We had an amazing trip organized and executed by the Audley team through out South Africa. We had researched our itinerary and in Oct 2021 contacted ***** of Audley Travel to book a private tour. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. The itinerary he arranged was perfect, listening to all of our likes and dislikes. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. It goes against our guidelines to offer incentives for reviews. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. The world is a big, wide-open place, and making decisions can be difficult. Since the beginning, weve strived to work with local people and businesses in our destinations. We are owed refunds for the failed arrangements as well as the horrible experiences we encountered that was their responsibility. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. Audley Travel has an overall rating of 3.8 out of 5, based on over 354 reviews left anonymously by employees. Audley Travel is a tour operator. They create the impression that they are inundated with new leads throughout the year at interview stage but this in reality is not the case. Best wishesAudley Travel USA. Hi AnantThank you for sharing your kind comments with us. This was two days wasted of a twelve day trip. Viking World offer all inclusive trips $1200 per day and at times offer promotions that include free international travel. Management is helpful and employees are friendly. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. At almost every step along the way we were confronted with problems due to the lack of follow up from Audley. Best regardsAudley Travel. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. When Sweden closed to Americans, Audley offered credit. We use dedicated people and clever technology to safeguard our platform. Audley Travel Reviews 3,232 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 total 94% 1% Filter Sort: Most relevant KA Kate Ashton 11 reviews GB Updated Jan 11, 2023 Superb pre-trip planning I can't overstate how brilliant our experience has been in planning our trip to Quebec this coming December (2023). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you for having an open conversation with us about your experience. will certainly be using Auley again. New Zealand Specialist. Entirely unprofessional. From the beginning, Tamatha asked all the right questions to tailor our experience exactly to what I wanted. You pay them to provide you with great experiences. helicopter tour, snorkel and sail tour, etc. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. We hired Audley Travel to assist of with planning our trip to Thailand. This is our third trip with Audley. I wholeheartedly thank Mat for everything he did for us. Here are 8 tips for writing great reviews. Japan was hit or miss, but Vietnam was great. We compared costs against other providers and they were competitive. Reply from Audley Travel. Subscribe to our e-newsletter for the latest travel updates and inspiration. Responsible travel is part of Audleys DNA. Travel that stays with you. Well guide you through the process. even due to COVID. Audley's documents are really bad, and this is s systemic issue. Anyone can write a Trustpilot review. Great trip. Audley Travel Reviews 3,250 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,250 total 94% 3% 1% 1% 1-star < 1% Filter Sort: Most relevant TI Tim 16 reviews GB Jan 3, 2023 Christmas in Thailand We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. Read 5,650 Reviews. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. How to make the most of your time in Yosemite International Womens Day: celebrating women in Our continued passion for creating meaningful trips is motivated by the tales you bring back from your travels, from the thrill of your first lion sighting to a meeting with the matriarch of a Thailand hill-tribe community. Highly recommended! Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. Mark listened to what wed like to do whilst we were travelling and advised accordingly. We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. 4)In addition, we were supposed to be on a different ship and had to pay extra to be moved to this one. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. 2)We booked and paid for business class from ***** and ended ** in coach. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? It was full of useless information, but lacking in facts that I needed. Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. I'm giving it average, because I enjoyed Vietnam. We are due a full refund for this. Both extremely knowledgeable, professional and patient! Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. In other words, it is not the fault of one bad travel agent at Audley. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. Whether or not one can use that credit is irrelevant to the travel insurance company because from their perspective, if credit is offered then the consumer has not incurred a loss. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. Hayley Ryan was our tour adviser. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. We are due a full refund for this. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. The guides were superb and took the extra time to answer my endless questions. All of the accommodations were first-class and the excursions allowed us to maximize our experiences across these two beautiful lands. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. 4 days ago. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Cannot recommend enough. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. Thank you for leaving such a wonderful review of your vacation in South Africa. It was perfect. The guides supplied throughout were very helpful and friendly and always there when needed. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. I returned last month from Japan and Vietnam. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. We wanted to plan a journey that would be tailor-made just for us. By clicking the box above, you agree that a cookie will be placed in your browser to retain your login detailsForgotten password? He forced us to go into at least six shops in that village alone telling us to buy something. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. Japan was poorly organized. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. It did not disappoint. Both extremely knowledgeable, professional and patient! We spent over $60k with Audley and they simply did not deliver a carefree, stress-free experience. We will be using their services again. We look forward to organising your next adventure. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. Brilliant. The Audley Travel quote stated that the 100$ per person admission fee to the islands was excluded from the price as was one of the hotel shuttle transfers and some airport departure taxes (amount not specified). Thank you for your recommendation too, it is much appreciated. Audley Travel responded to this review on 16 Mar 2022: Audley Travel responded to this review on 03 Nov 2021: Audley Travel responded to this review on 23 Feb 2021: Audley Travel responded to this review on 23 Jan 2020: Audley Travel responded to this review on 28 Oct 2019: Audley Travel responded to this review on 02 Apr 2019: Audley Travel responded to this review on 25 Mar 2019: Audley Travel responded to this review on 01 Mar 2019: Audley Travel responded to this review on 21 Jan 2019: Diversity, Equity and Inclusion Committee. With respect to Audley, I'm most disappointed in the lack of follow through in correcting or dealing with the unprofessional tour guide that we were stuck with for four days of our trip. We'll make sure your kind comments are shared with Shannon and her leadership teams too. Harry listened to our interests and made suggestions as to what we might like to do. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. We were told that a refund of $402 will be made to the card used to pay the final balance and this was not completed either.11)From ******** neither the driver who took us to the airport nor the young lady who escorted us at the airport contacted us at any time. I hope overall you had a wonderful holiday, it is as you say, a great destination! I can highly recommend audley. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. Call one of our experts or arrange a video appointment for ideas and advice. We did not get what we paid for, and we are due a full refund for this. She even arranged a local sim for our phone just in case we needed to contact our guides. We ended up with 15 minutes at the end of the day versus 2 hours in the early part of the day and a distant walk by ********** versus going to **********. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Audley Travel. Our experience was more than what we expected. Having booked a long haul holiday with exhaustive support from Audley Travel which ultimately had to be cancelled they have always been responsive and sympathetic to ongoing issues that we have had to face in 2020 and dealt with the issue in a professional and positive communicative way. recommended to friends for future bookings, Hi LGWelcome back home! How to find a good travel agent, Need to file a complaint? However, when it came to the accommodations and level of service that we received from the locals at each of the lodging facilities in South Africa - it was a five-star experience. Great trip. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! Seller of Travel Ref. We had used the company on 4 occasions before and knew we could trust them. Thank you Mat, thank you Audley. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi AnantThank you for sharing your kind comments with us.