and typing in the address, clicking onto Discussion Forum from the main page, and then making sure that I click "Full" at the bottom of the page whenever it reverts to the mobile version. Check the address on the package. Visit Seller Help - opens in new window or tab to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them. How Fake Stuff Ends Up on eBay If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. This is a major benefit as some sellers on eBay don't offer returns. They then go to Etsy and order the item from me at full price using a suspect credit card number. You're backed into giving them. Record any serial numbers or unique codes. They remove it and tell you not to relist. Simple. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. We're here to help you if you believe an item to be counterfeit. 2 - Don't wait for the traffic, build it! A buyer happily purchases your item. This does not drive our decision as to whether or not a product is featured or recommended. A reseller is not going to do that.how stupid. E bay in many cases are making more profit than the sellers. Counterfeit goods are not allowed on eBay. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. In this scam, fraudsters take advantage of eBays seller protection program. There is one more scam that I have had to deal with. Give them a chance to sort things out for you. Scammers dont need your physical credit card to make fraudulent purchases. I even mentioned a receipt and they didnt care. I mean they might as well report every single listing as fake because who really knows what is fake and what is not? Merry Everything & A Happy Always I would LOVE to know how to not have my authentic items flagged as fake because eBay wont tell me. Others may be listing the same or similar items, but this has no bearing on your situation with eBay. Other signs of an eBay Motors scam include: Related: Avoid These 8 eBay Gift Card Scams At All Costs . This can include receiving a wrong or damaged item. I like to sell custom printed Lego minifigs from the Minifig Co. (TMC) and eBay has flagged a few of my items as fake. All such complaints from sellers are simply ignored, as profit takes precedence over reason. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. Ebay isn't going to get into it with any seller as to whether an item is legit or not, so showing them proof of purchase won't help. We don't allow counterfeit items or unauthorized copies to be listed on eBay. Removed items cannot be relisted. Nonetheless, the site is saturated with imitation merchandise. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. We know your shopping standards are high. There was another seller on these boards recently saying the same thing.their 'customer minifigs' were being pulled as being counterfeit. All I could do was appeal it. Is there anything else I can do? The only thing he said was for me to post the receipt in my listing to prove I bought it. Perhaps if eBay banned such sellers with a zero tolerance poli. If the merchandise is fake, report the listing to eBay and let them take action to enforce their policies. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Car & Truck Safety & Security Accessories. Be especially cautious if youre buying a common item and the listing is significantly cheaper than other options. A chargeback is essentially a forced refund: the bank (or PayPal) cancels a transaction, taking the money back from you and returning it to the buyer. The best part is that shopping on eBay Authenticate costs you zero extra dollars. Robert Downey Jr. joins Aura to spotlight the crisis of online crime. Identity theft and fraud protection for your finances, personal info, and devices. Not all features use AI capabilities. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Copyright 1995-2023 eBay Inc. All Rights Reserved. Once they have the code, they disappear and make off with your gift card balance. If it were a Vero complaint, it would have stated that. To my dismay, they suspended my account. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. How do they sell my exclusive manufactured trademarked product for lees than I do?? Now, the brand is continuing its safe-shopping efforts with a new program called eBay Authenticate. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Any tips? . eBays security systems can only protect buyers and sellers when transactions occur directly on the website. I had a listing removed the other week for violating ebay's counterfeit policy. It was only later when he realized that the entire listing was a scam, and that he (along with 18 other victims who fell prey to the same scam) was out over $10,000 [*]. If you do, eBay will consider the transaction as returned or refused, which means youre no longer covered by eBays Money Back Guarantee, and you can no longer dispute the sale.. While you may have to make a deposit for a vehicle purchase, dont pay by gift cards or other untraceable methods like wire transfers. Whether they know if the item they sold you is real or not, when it's pointed out, they should respond and offer you a full refund. Related: How Do Hackers Get Passwords (and How To Stop Them) , Buying a car through eBay Motors can be convenient but any large purchase makes you a target for scammers., During an eBay Motors scam, fraudsters create a vehicle listing and include a sob story about why they need to get rid of the car (usually to do with a family member who is sick or leaving on military deployment)., Then, theyll ask you for a wire transfer or other non-reversible payment before they ship the vehicle to you. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Be especially careful if youre linked to an eBay listing from a social post. Always contact and interact with sellers using eBays platform. i think someone is trying to scam me like this to. They had reviewed my item and due to certain risk factors had deemed my item to be couterfeit . Statements that the paperwork and car are being stored in an eBay warehouse (there is no eBay warehouse). I feel like eBay never has the sellers side and we are the one who makes them their money. Unfortunately, eBay scams are on the rise, and they occur despite eBays attempts to provide a safe marketplace to buy and sell. In the news: Jamie Blue of Cameron, North Carolina, purchased an above-ground pool on eBay but it never arrived [*].. Examples include fake, counterfeit, broken, or damaged items. A replica handbag, watchor pair of sneakers, Knockoff electronics, such as headphones or accessories like a charging cable, An unauthorized reprint of a trading card, A T-shirt or mug printed with copyrighted images, Bootleg recordings of a concert or other live shows, Unauthorized copies of movies, music or software. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. If you see an item that shouldn't be listed on the site, let us know so that we can investigate. Examples include: Fakes or replicas of brand name items (for example, a purse bearing the Chanel name or logo that wasn't made by Chanel), Bootleg recordings from concerts or other live shows, Unauthorized or pirated copies of movies, videos or software. Whether using a credit card or PayPal, buyers can always reverse a transaction using a chargeback. Other platforms I never had a problem with over 6 years. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. The seller offers to handle the shipping process and set it up (usually, its the buyer who has to take care of this step). Digital content (including NFTs and other intangible goods), Real estate, websites, and businesses for sale, Look for warning signs of a scam such as not receiving a tracking link, or getting tracking information that doesnt work.. When theres an issue with your purchase and you reach out, theyll claim they need personal data or financial information before they can fix your order. Removing them protects sellers and their buyers from buyer protection claims and financial loss. If you want to fight it, you need to contact the Verified Rights Owner. Although that's quite a bit more than eBay's standard 10% transaction fee, it's worth it. As a buyer, you may be eligible for eBays money back guarantee if: As a seller, youre required to follow eBays policies, including: Knowing how to avoid fake listings and scammers on eBay can ensure that you have a safe, positive experience.. If a seller urges you to pay off the platform especially through methods that arent reversible or traceable, including wire transfers, gift cards, cryptocurrency, Zelle, or Venmo its almost guaranteed to be a scam. It automatically sorts by recent items first. This sounds exactly like the issue Im having! Heres how you can request a refund, If scammers have your personal or financial information, monitor your credit report for. I like to sell custom printed Lego minifigs from the Minifig Co. (TMC) and eBay has flagged a few of my items as fake. Items are only covered by the latter. Get help with an item that hasn't arrived 4 min article Return an item for a refund 4 min article Ask eBay to step in and help for buyers 1 min article Check the status of your return or missing item request 2 min article Appeal eBay's decision about a return or missing item for buyers 2 min article Return shipping for buyers 2 min article Get help if you bought as a guest 3 min article The good news is that eBay has a No Items Listing Policy so victims of this scam may be able to get their money back. Sellers of popular and desir. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. In fact, it is said that eBay allows you to sell official replicas and not counterfeit items. No they dont. But as a buyer, keeping goods bought with a stolen credit card can put you at risk of losing your account or being investigated as an accomplice to the fraud. If you continue to do so, the suspension will be permanent. In my 8 years selling in this account, I have been warned about selling two different DVDs alleging they were boots; neither were, but I desisted. So it can be quite hard to tell the difference between manufacturer approved replicas and fake products. I am not purposely trying to break the rules. And for added protection, consider signing up for Aura! I have had a few people say they didnt receive their orders when I know I sent out to all of them. Next, Jamie reached out to her local post office and discovered that the package was not only delivered to the wrong address but only weighed two pounds. For example, if you want a Rolex watch or a Chanel handbag, you will absolutely spend more at retail locations compared to shopping on eBay, since the items listed on eBay are generally going to be lightly used. 12-31-2021 We operate independently from our advertising sales team. Providing a resolution if a buyer reports a problem. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. What another seller is doing is not relevant to the status of your account. The buyer pays quickly, and you send the item without concern. Heres where to find. Image by Jo Zixuan Zhou The Balance 2020. Since the beginning of the coronavirus pandemic, Amir has led Insider Reviews'. Always do your research on the seller by reviewing their feedback and selling history. On eBay, you can find the right items, at the right priceworry-free! Examples of counterfeit products include: Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, loss of buyer or seller protections, and account suspension. Check the fine print of any listing that you want to bid on, and be sure you understand the sellers return policy along with whether the item is covered by eBays money back guarantee. It's worth noting that eBay takes a 20% transaction fee when authenticated items are sold. Why does eBay have this policy? However, I do access eBay (including the boards) from my iPhone or iPad, by opening one of the web browsers on the mobile device (Safari, Firefox, Chrome, etc.) But is it safe? If they can't confirm the authenticity of your item, you'll receive a full refund. The scammers will also ask for your PayPal email address. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. They then try to trick you into rushing through a purchase so youll ignore any warning signs of a scam. https://nypost.com/2021/06/04/why-this-chicken-nugget-is-going-for-100000-on-ebay/amp/. I called eBay and they said if the listing is even believed to be 99% real that 1% can still have the listing removed. Tip So, I cancel the order and sent in a statement. We do not claim, and you should not assume, that all users will have the same experiences. If you keep up with it, at least 20% of those who saw your ad-posts would try it out. This policy prevents the sale of counterfeit items, which are illegal, and could expose sellers to legal risk. As its a scam, you will never see your money or your items again. These items may infringe on someones copyright or trademark. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Any listing removed was a warning. Does True Religion Jeans have a factory in China? In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Then reach out to the seller by opening up a return and requesting a refund. Some scammers post on social media about authentic goods and then link to an eBay listing for a fake, fraudulent, or unbranded version., These scams can often be large operations like in the case of two Florida entrepreneurs, who were recently convicted of setting up dozens of eBay and Amazon FBA storefronts and selling ~$1 billion in counterfeit Cisco equipment [*]., Triangulation fraud is a sophisticated eBay scam in which fraudulent sellers use stolen credit cards to siphon funds from unsuspecting victims.. In the case of handbags or apparel, the seams will be well done with no gaps, puckers, or breaks. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. A buyer will offer to purchase your item and send a larger payment than required. You end up owning expensive packaging, without the desired product. If a listing says the item is authentic, but you receive a counterfeit item, report it to eBay and ask for a refund. Below, I break down how it works for both buyers and sellers. This will make it do that your listing goes to the top of the search list. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Questions that are covered in the FAQ or can be easily googled will be removed. Open a refund request with the seller. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Next, look at where the item was manufactured. 20% is a good way to start, you know. The main reason to keep everything communication and payment on eBay is to take advantage of the platform's seller protections and money-back guarantee. It is not a reason to flout the rules and relist. The scammer will ask for the victims gift card number to use as payment. In part, the reluctance is because eBay has a strong reputation for protecting buyers - sometimes at the expense of sellers. If you have been scammed, well show you the steps you can take to report it. No one can prevent all identity theft or monitor all transactions effectively. 10:22 AM If you purchase something on eBay outside of eBay Authenticate and it turns out to be counterfeit, you run the risk of being stuck with that item and not getting your money back, unless you ask eBay to step in and they're able to remedy the situation. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I wanted to know what it was so I did not do it in my future listings but they did not tell me and they just keep saying come type up memo from ebay and did not give me help. So what you are saying is that I am in a lose-lose situation. If its not, contact eBay to report that the item doesnt match what was in the listing., Dig deep into a sellers reviews. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Penalties range from having their listings removed to a ban from selling on the platform altogether. You may cancel your membership online and request a refund within 60 days of your initial purchase date of an eligible Aura membership purchase by calling us at 1-855-712-0021. Look out for fake returns and force them to return the item, if they return a fake, I hope you have the proof you state you have, because then you can nail them as a fraudulent buyer. We're here to help if you have problems. Read reviews and feedback before purchasing to see if anyone has reported being scammed by the seller. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. keep sharing about your item in social network, every five minutes if needed. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Venmo is fast and easy to use. Used underwear and socks are not allowed. 08:54 AM. Try to avoid buying items in categories that arent covered by eBays money back guarantee. You can do this multiple times a day if you want. Realizing something was wrong, she tried to dispute the charge through her credit card company but was denied because the seller had proof of delivery. by If you do, you will be permanently banned and never be allowed to sell on eBay again. Please refer to the actual policies for terms conditions and exclusions of coverage. Who in their right mind would agree with this level of incompetence? I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Always log in to your account before contacting eBay support. 08:58 AM. Be wary of listings that are up for sale for only a short duration, especially high-value or hard-to-get items that are heavily discounted. Along with photographing everything, try to record any identifying details about the item. Disclosure: This post is brought to you by the Insider Reviews team. I have multiple people selling my exclusive product for less that I sell it for on Ebay. if you receive a counterfit item you use the MBG to open a not as described case to get your money back. Everyone is covered except the credit card holder, whoever that is. In the future, please ensure items you list for sale on eBay are authentic. Before joining the Insider Reviews team in 2017, worked as a freelance writer for Complex Sneakers and Sole Collector where he contributed to daily sneaker news and release dates, feature-length articles, and interviews with artists, designers, and athletes. Nonetheless, the site is saturated with imitation merchandise. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program at no cost. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. How To Avoid the 14 Latest Venmo Scams [2023 Update]. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. At first, it might seem foolish to pass up a generous offer, but often its a trap. Copyright 1995-2023 eBay Inc. All Rights Reserved. Track your shipment, and follow up within the shipping policy time frame. I asked they why they are and they just told be there is a discrepancy in the listing. If youre unable to resolve the issue yourself, Afterward, make sure to leave negative feedback about the seller. Millions of items are listed each day, and while eBay takes active measures to protect buyers, fake stuff still manages to make it through. For example, scammers may offer great deals on the latest gaming consoles, video games, or vintage items (like out-of-print Lego sets)., But hidden within the description, it will say that the listing is for the box only., In another variation of this scheme, scammers list high-demand and expensive items for a low price; but somewhere in the listing, they state: This is for a photo only or Actual item may appear different than photos. When your package arrives, you discover that you purchased only a photo of the item., The scammer is hoping youll hurry to get a good deal or use the Buy Now feature to get the item before someone else does.. The company UV prints or pad prints ink onto Lego pieces to customize them. I don't use the eBay app. We don't allow counterfeit itemsor unauthorized copies to be listed on eBay. . eBays policies and security systems only protect you if the transaction occurs directly on their platform. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). The seller has three days to respond. More specific details are provided below. They readily cooperate with law enforcement. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. The item you get doesnt match the sellers listing. eBay are only concerned with issues that affect their own profit margins. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Unfortunately for you, the item is a replica of the one you sent. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. I do not want to break any of eBays rules. * Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group Inc. If the seller isnt willing to help or there are warning signs of a scam file a report with eBay. Dollars. If its yours, open the package to see if its the item you ordered (or includes a receipt for the order). Save up to 50% on annual plans. Limited offer! I had a pair of shoes I bought at a department store listed with tags and photos and it was removed for being "counterfeit!" If you switched to a new annual plan within 60 days of your initial Aura annual subscription, you may still qualify for the Money Back Guarantee (based upon your initial annual plan purchase date). Read every listing thoroughly to ensure that you understand exactly what youll be receiving. When your item is purchased, you get paid and eBay handles shipping the item to the buyer. 08:53 AM If you buy them, we get a small share of the revenue from the sale from our commerce partners. Subscribe to our newsletter. So I get an e-mail from ebay saying two of my items are counterfeit. They suddenly removed specific listings, but not all of them, which surprised me because they all are basically the same thing. "As with most things, if it's too good to be . Welcome to the Selling board! Something went wrong. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). They are absolutely not and I have the receipt as well. These official replicas really look the same as the original product but are only cheaper. In some cases, fake customer support reps will try to get you to download software that gives them remote access to your computer. Incompetence I guess is highly valued at eBays headquarters. With all of the added benefits, there's really no reason not to shop or at least browse on eBay Authenticate for those high-end luxury items and collectibles you've been nervous about buying online. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. From having plenty of brands sell products directly through the site to offering extensive buyer protection, eBay is a surprisingly safe place to shop. Becoming familiar with the scams described in this guide, and knowing how to spot the telltale signs of a scammer, can help keep you safe.. PayPal Seller Protection exists to help sellers trade confidently on eBay. Hmm The word custom and lego makes it a fake if you have yet to figure this out. Thank you sooo much for putting your story on here. We just accept it and move on. Say hello to Amir at [email protected] or on Instagram, Sign up for Insider Reviews' weekly newsletter for more buying advice and great deals, check if your item is eligible to be sold, Learn more about how our team of experts tests and reviews products at Insider here, Learn more about how we test style and beauty products. We had to remove your listing because it didnt follow ourCounterfeit policy. However, the company is not in financial trouble and is likely to continue to grow. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Buyers of art often feel a strong connection or appeal to a piece, and the smallest details will matter. You send the item promptly but days later you find that the check bounces, leaving you with nothing. If you get a freebie, assume its a scam and that the scammer is using stolen credit cards. Artifacts, cultural heritage, and grave-related items, Government, transit, and shipping-related items, Hazardous, restricted, or regulated materials. Here's the situation. Disputing the chargeback can take a lot of time and hassle on your behalf. You can make and print such but can not use copyright logos such as lego or any other trade marked or copyrighted (right owners) names etc Oh and as for you getting hit when other do not: easy, the bot found you, and or your listings are being reported. I am upset at eBay because they are not being transparent and they will never tell me what I am doing wrong with my listings.