Technical Support Job Description | Glassdoor You will be working with customers one-on-one to help them with their Apple products. You maintain composure and customer focus while troubleshooting and solving issues. Aydanos a proteger Glassdoor y demustranos que eres una persona real. At Apple, were not all the same. We're committed to being your source for expert career guidance. All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. By helping Apple maintain strong relationships with customers, you are instrumental to our success. You have excellent time management skills and can make decisions quickly. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. 4.2. Apple participates in the E-Verify program in certain locations as required by law. enva un correo electrnico a Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. Retail - Careers at Apple We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Learn more about the E-Verify program (Opens in a new window) . When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Many locations have immediate openings for these positions. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Technical Specialist Job Description | Velvet Jobs Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Last updated: March 23, 2023 Because to create products that serve everyone, we believe in including everyone. Were looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. This knowledge can help you answer questions and provide solutions to customer concerns. Ive learned so much by exploring different things with my customers. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. las molestias. Your base pay will depend on your skills, qualifications, experience, and location. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Thats what happens when you bring who you are to what you do. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn more about your EEO rights as an applicant (Opens in a new window) . Communication skills: Communication skills are essential in any technical role. Onze The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. United States Department of Labor. To view your favorites, sign in with your Apple ID. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. Specialists often use technical skills to troubleshoot and resolve issues for their clients. This includes knowing the features of the product, how it works and how it can benefit the customer. Technical Expert Atos - New York, NY Performs troubleshooting and diagnosis of iOS and macOS devices Performed fast-paced hardware repair with high accuracy Quickly establishes rapport and provides recommendations Mentors teammates on new products and strategies Creates highly detailed documentation of issues Create the online experiences that deliver Apple support to customers throughout the world. Please enable Cookies and reload the page. Some employers may prefer candidates who have completed some college courses. We draw on the differences in who we are, what weve experienced, and how we think. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Bring your people skills and well help you with the technical skills. Well match your donations and contribute US$25 for every hour you volunteer. Copyright 2023 Apple Inc. All rights reserved. Si continas recibiendo este mensaje, infrmanos del problema Copyright 2023 Apple Inc. All rights reserved. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. message, contactez-nous l'adresse para nos informar sobre o problema. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Careers at Apple Caso continue recebendo esta mensagem, They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. Si continas viendo este mensaje, This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. Apple benefits help further the well-being of our employees and their families in meaningful ways. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. United States Department of Labor. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Here are three trends influencing how Apple specialists work. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. Please help us protect Glassdoor by verifying that you're a Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. We offer the support youll need to thrive in whichever path you choosehere. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. They use these skills to identify and resolve issues with software and hardware. You may be communicating with other technicians, engineers or managers. Median Annual Salary: $41,104 ($19.76/hour) Its now my job to help them reach their career goals, here in the store or in another part of Apple. Support and Service - Careers at Apple You have excellent time management skills and can make decisions quickly. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. You always meet, and at times exceed, your established performance goals. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Your communication skills can help you to convey information effectively and build strong relationships with others. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Come to us in your pursuit of success. message, please email Wenn click here to select a store and view pay information. Pro Workflow Video Expert. This includes knowing how to use the tools and equipment they need to complete their work. Si vous continuez voir ce I came in with no tech experience and Im doing great, thanks to the training and my team.. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. Si vous continuez voir ce Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Technical Specialist hourly salaries in the United States at Apple - Indeed Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. Roles include Creative, Technical Specialist, and Genius. You even give. Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. What Does A Technical Specialist Do - Zippia Apple specialists can capitalize on this trend by becoming experts in Apples security features. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Get started, Different together. Apple is a drug-free workplace. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Si continas viendo este mensaje, When a customer needs assistance, you quickly assess their situation. You occasionally assist customers by providing advice or a solution on the spot, utilizing . Where personal and professionalvalues meet. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. UK-Technical Specialist - Jobs at Apple (UK) Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. . Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. You should also be able to troubleshoot problems and provide customer support. As businesses become more reliant on technology, the need for security professionals will continue to grow. Technical Support - Careers at Apple Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. Technical skills are also important for learning new software and hardware. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . Apple. When a customer needs assistance, you quickly assess their situation. What does a Product Specialist do? Role & Responsibilities Roles based in Quebec require French language proficiency. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. When a customer needs assistance, you quickly assess their situation. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Retail Tech Support - Jobs at Apple - Apple (AU) You have strong people skills youre approachable, a good listener, and empathetic. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. I went to graduate school for physics, so I knew I wanted to work in science and technology. Tom helps people discover the endless possibilities of what they can do with Apple products. Wir entschuldigen uns fr die Umstnde. Theyre so grateful and that feels really good.. Work at Apple Join a team and inspire the work. Ability to work independently: Independent work is a necessary skill for technicians to have. naar Learn about work at Apple We aren't merely creating products. Truth is, I feel great, too. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Youll grow your career skills too, because leaders here take an active role in your professional development. When a customer calls for help, you quickly assess their situation. ein Mensch und keine Maschine sind. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. Roles include Creative, Technical Specialist, and Genius. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Learn more about your EEO rights as an applicant (Opens in a new window) . You can serve as an engaging role model to Specialists. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple specialists can capitalize on this trend by becoming experts in Apple products and services. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Your day in the Apple Store is filled with a range of focused support and service tasks. Over the years, Ive built great relationships with many of our regular customers. verdade. Technical Specialists may be required to travel to customer sites. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. pour nous faire part du problme. Product knowledge: Specialists need to have a thorough understanding of the products they sell. We will work with applicants to make any reasonable accommodations. This person will provide technical support and training to our customers, both in-person and over the phone. Technical Specialist Job Description - Betterteam At [CompanyX], we rely on our Apple Specialist to be the expert on all things Apple from hardware to software to accessories. The most common job after being a technical specialist is a systems administrator. Apple is an equal opportunity employer that is committed to inclusion and diversity. envie um e-mail para Wir entschuldigen uns fr die Umstnde. When a customer needs assistance, you quickly assess their situation. When a customer needs assistance, you quickly assess their situation. But you also know how to turn mild customer curiosity into intense interest and ownership. Apple is an equal opportunity employer that is committed to inclusion and diversity. As businesses become more reliant on technology, they are placing a greater emphasis on security. Apple specialists can also receive training through seminars and conferences. This is because technology has made it easier for hackers to access sensitive data and disrupt operations. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant.