on The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. on Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. 15h30. Keep the disc and device away from the water sources. Factory reset the disk attached to the hub (router). The best way to connect the hub and disc is to follow the instructions in the My BT app. BT Hub, BT Voyager and Connected Devices GPL code. Within two minutes, follow the instructions on your device to connect. The LED will flash blue slowly. Come near BT Smart Hub and detect POWER, Step 2. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). It is one of the best ways to troubleshoot the problem quickly and effectively. Wait until the disc has cooled down before turning back on. Ask for an engineer to install Openreach if you dont have My BT app. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. 20h19. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Wait until the LED turns purple, blinks blue, and then turns solid blue. The light flash red and within a few seconds turn solid blue You can download the My BT app from the App Store or Google Play Store. Then, navigate More and Your WiFi network and Set up New Disc in the app. 17h28. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. on If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Do not use it if it is damaged to prevent danger. Do BT Wi-Fi Discs work with other routers? The range of the discs can vary significantly depending on the operating environment and the location. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. Full Wi-Fi only works with BT Smart Hub 2. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Ihad the same problem as Jim. 2h37. It's a pain having to move it and shift the settee to reconnect each time. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. 30-03-2019 Does BT Wifi disc require a physical ethernet connection to work? Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. How do I change the name of my wireless network? It will then connect wirelessly to the hub after a few mins. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. However, this information is not applied for Xfinity modem blinking green. It will support you in monitoring the companys online services while accessing the process. Do you want to learn how to set up a BT WiFi disc with simple steps? Go to your nearest store or order a new shop online for new cables. Using an extender will still provide you with a faster-than-average Internet connection at home. 10-07-2020 Customers of other providers can sign up for BT's equivalent services in the form of Whole Home Wi-Fi. A blue light lets you know the disc is in the best location. I have been looking for a resource like this. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. You'll need to set up a BT ID to access the My BT app. It's aimed at people who have to put up with patchy WiFi spots at home. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. Everything you need to know about BT WiFi disc. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. You are prompted to type the Admin password. You can still set up your disc without it. Remove My BT app and BT Whole Home WiFi on your device, Step 3. These easy steps will quickly have you up and running. Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. 15h29. 2. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? Youve found a great location for your Wi-Fi Disc. The range of the discs can vary significantly depending on the operating environment and the location. Once done, unplug the device from the power and move it to the recommended place through the app as step 1. 20h43. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. Do you find it difficult to set up the disc? Re: Setup Complete Wi-Fi (Black disc) without cable? Hi@JimWooly21 thanks for the update and good to hear all is working ok now. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Here are detailed steps for restarting the hub: Step 1. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. 17-08-2019 The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Once logged into it, tick the Mode box to choose Mode 1. I have had the SH2 and Disc for over 9 months and it has never lost connection. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. on The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. 20h02. Ordered a Hybrid Connect device? Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Yet, you can not do this if you use Premium Home WiFi. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. This article is the right option for you. In this case, it means the BT WiFi disk can not be connected to the network. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. Every time the Internet passes via a second device, such as an extender, some speed is lost. Wait for a text or an email for confirmation once the Full Fibre is activated. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Not got the app? Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Besides, you also update the useful information about this device from our post. There's one . If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. Step #2: Power Cycle or Restart the BT Smart Hub. Unplug the cable. Step 3. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. You can manage your BT account without difficulty when using the My BT app. Below is the simple instruction to complete this process: Step 1. @JimWooly21Thanks for posting and welcome to the BT.com community forums. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Ask for support from BT team if you have issues. Set up the BT disc through an Ethernet cable. Alternatively, follow the steps below to connect using an ethernet cable. I have gone through the set up procedure multiple times with the same end results. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. So I don't consider it to be a major issue. Try restarting your Whole Home Wi-Fi. 19-08-2019 27-03-2019 Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. A quick guide on fixing BT disc flashing red. You can follow internet usage, bill, and products of the UK companys extras. You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc.