PLEASE NOTE: DCP is responsible for ensuring that businesses follow all consumer laws and guard against deceptive business practices. Your complaint can be filed anonymously, however if you wish to know the results of your complaint, you should be prepared to give your name, address and telephone number. Bar associations with lawyer referral services include: The following federal funding partners shared in the cost of producing this material: the Administration on Intellectual and Developmental Disabilities AIDD (1601WAPADD); the Center for Mental Health Services, Substance Abuse and Mental Health Services Administration SAMHSA (16SMP05397); and the Rehabilitation Services Administration RSA (H240A140048). New CONNECT Provider Portal Help Desk Protocols. OCR will give the entity a specific time period to correct the violation or provide OCR with a plan of correction. A letter of agreement may require the licensee to take corrective action. A person may file complaints with more than one organization. (Perfect answer), How To Rehab A House Into A Smart Home? Call the Bureau of Substance Addiction Services Complaint Line to file a complaint against licensed alcohol and drug counselor (LADC) or a licensed/funded substance use disorder treatment program. If you prefer to file your complaint about quality of care over the phone, please call us at 1-888-419-3456. Toll-free Complaint Report Line: 1-800-246-8909 (available during state business hours). OCR may extend the 180-day period upon a showing of good cause. For more information, go to HSQAs website. The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services. Ask for references and then contact them. This page is located more than 3 levels deep within a topic. Box 1797Richmond, VA 23218Office (804) 786-1747, Office of Licensing Staff Contact Information, Incident Management Unit Regional Contact, Specialized Investigation Unit Regional Contact. We rely on you, the consumer, to help us in our mission. After filing a complaint For written complaints: We will mail you an acknowledgement letter within 10 business days of receipt. The Division of Quality Assurance (DQA) is in charge of protecting the health, safety, and welfare of people who use health and residential care services in Wisconsin. To file a complaint specifically against an individual who is a Maryland Licensed Long-Term Care Administrator, please mail a completed, dated and signed Complaint Form [see form below] to the Board. Have you filed a complaint with the facility? How Can I Report Abuse, Neglect or Exploitation? If you have a complaint about a product or service, your first step is to contact the business. Learn More About the DOJ Settlement Agreement, [email protected]. of the Code of Virginia, guarantees citizens of the Commonwealth and representatives of the media access to public records held by public bodies,public officials, and public employees. If OCR has authority to investigate the complaint, the investigator will gather information by interviewing witnesses, obtaining documentation, and visiting appropriate sites. Do you have concerns about care provided at a nursing home or health care facility? For more information, see OCRs website. For additional information, please visit the Department of Medical Assistance Services or click on the links below: New Providers HCBS Overview: Home and Community-Based Services (HCBS) Settings Rule (virginia.gov), New Settings Guidance: CMS Home and Community-Based Services (HCBS) Regulations: Developmental Disability (DD) Waivers (virginia.gov), If you have additional questions related to HCBS please contact: [email protected]. Regulations for Childrens Residential Facilities (adding 12VAC35-46-1260, 12VAC35-46-1270) Effective January 10, 2022 January 8, 2024, LIC 16:Guidance for A Quality Improvement Program, LIC 17: Guidance for Serious Incident Reporting, LIC 18: Individuals with Developmental Disabilities with High Risk Health Conditions, LIC 20: Guidance on Incident Reporting Requirements, OL Approval of Behavioral Health Link Assessment (BHL) Tool for Crisis Services (November 2021), Aligning the Licensing Regulations with ASAM Criteria Training (April 2021), Memo Behavioral Health Enhancement and American Society of Addiction Medicine (March 2021), Risk Management & Quality Improvement Strategies Training by the Center for Developmental Disabilities Evaluation & Research Recorded Webinar (December 2020), QI-RM-RCA Webinar Recording December 2021 (February 2022), Sample Root Cause Analysis Policy (February 2022), Regulatory Compliance with Root Cause Analysis Regulations Training (December 2021), Risk Management & Quality Improvement Strategies Training by the Center for Developmental Disabilities Evaluation and Research Handout (December 2020), Root Cause Analysis Training (October 2020), Root Cause Analysis Q&As (Updated July 2022), Updated Crosswalk of DBHDS Approved Attestation Trainings (August 2022), Updated Risk Management Attestation Form (August 2022), Sample Provider Systemic Risk Assessment (February 2022), Sample Provider Risk Management Plan (June 2021), Regulatory Compliance with Risk Management Regulations Training (December 2021), Risk Management Tips and Tools Training (June 2021), 2023 Care Concern Threshold Criteria Memo, Risk Management Q&As (Updated July 2022), Tracking of Level I Serious Incidents vs Baseline Behaviors Memo, Tools for Developing a Quality Improvement Program (February 2022), Sample Provider Quality Improvement Plan (June 2021), Regulatory Compliance with Quality Improvement Regulations Training (December 2021), Quality Improvement Tips and Tools Training (June 2021), Quality Improvement Training (November 2020), Quality Improvement Q&As (Updated June 2022), Serious Incident Reporting-Covid-19 (December 2022), Individual and Systematic Risk How to Report and Respond to Incidents (April 2022), Serious Incident Reporting COVID19 (January 2021), Memo Revoking A User Access (February 2020), Creating A New Serious Incident Case (August 2019), Updating A Serious Incident (August 2019), Mortality Review Committee Submission Checklist (July 2022), Mortality Review Document Submission Process (January 2023), Mortality Review Committee Document Submission Memorandum (July 2019), Contacting 911 Emergency Services (December 2019). This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Providers must also submit their HCBS policies to: [email protected] for internal review prior to enrolling with Medicaid as a DD waiver provider and in order to receive reimbursement for services. A Board member liaison will be assigned to assist the investigator in preparing interview questions or providing guidance during the investigation. NYSDOH DRS/SNHCP Complaints and concerns about individual . Click here to access the DBHDS CONNECT Provider Portal System. When areas on non-compliance are identified during a survey, findings are documented, and our agency requires that the facility submit a written a plan of correction. A .gov website belongs to an official government organization in the United States. The Treatment Center must be registered with the BBB in order to file a formal complaint. Website: www.disabilityrightswa.org. Oakbrook Terrace, IL 60181. The Joint Commission If you have a complaint about a product or service, your first step is to contact the business. Affinity communities and assisted living facilities in California are licensed, supervised, and controlled by the United States Department of Health and Human Services in conjunction with the California Department of Social Services. Call 800-458-9858 to report suspected abuse or neglect of people who are older or who have disabilities. How Do I Submit a Variance Application in CONNECT? Phone Toll-free Complaint Report Line: 1-800-246-8909 (available during state business hours). Although our Agencys mission is to protect consumers, we do not have the authority or resources to address every complaint. Complaints filed by or on behalf of residents of long-term care institutions are investigated and resolved. AVID Amplifying Voices of Incarcerated Individuals with Disabilities, Office of Developmental Disabilities Ombuds, general information about filing a complaint, detailed information about the complaint processes of various agencies, referral information for personal injury or medical malpractice attorneys, Washington State Department of Health, Health Systems Quality Assurance Division, The Joint Commissions Office of Quality Monitoring, U.S. Department of Health and Human Services Office for Civil Rights, Livanta, the Beneficiary and Family-Centered Care Quality Insurance Organization for Washington State, the complaint form on The Joint Commission website, a Quality Report from The Joint Commission, Medicare Quality of Care Complaint Form that can be found online. DRW is a member of the National Disability Rights Network. To file a complaint, you can also call the Bureau of Research and Statistics at (916) 322-3350 and request that a form be mailed to you. If you need legal advice, you should contact an attorney. Click the link that says "File a Complaint" on the company profile. Copyright 2016-2023. Some of the features on CT.gov will not function properly with out javascript enabled. Focus on the specific problem you have with the business product or service. In order to process your complaint in a timely manner, please: All complaints received about nursing homes are reviewed by the Department through the Centralized Complaint Intake Unit and appropriate action is taken. Mail or Facsimile: You may mail or send by facsimile information to the address or phone number available at this link. The Complaints Handling Unit (CHU) of the Department of Health and Human Services-AFMT is the primary point of contact for complaints. In addition, the Department has a Voice/TDD, (804) 371-8977. This section provides information about how to file complaints with the agencies listed in the chart above, as well as information about what each agency may do in response to the complaints. Voice: (206) 324-1521 or (800) 562-2702 How do I Manage Authorized Contacts and Password Resets in the CONNECT Provider Portal? Providers of, group home, sponsored residential, supervised living, and group day services, available in a Developmental Disabilities (DD) waiver, demonstrate full compliance with HCBS settings requirement in ALL settings, in order to receive reimbursement for services, on the DMAS website to view resources and other information to help develop your HCBS policies. If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site. The Health Care Facility Complaint Program receives and processes complaints and concerns for facilities and entities licensed and regulated by the Indiana Department of Health. Submit a complaint online OR You can file a complaint by phone if you do not want to provide your name. The Board may vote to charge the long-term care administrator. While we will not investigate, the Office of Licensing may refer your allegation to the appropriate enforcement agency if the complaint does not allege a violation of the Licensing Regulations, but we believe that you have alleged a violation within their jurisdiction. Complaints also may be sent by email to [email protected]. Texas Health & Human Services Commission. Before you call, write down your discussion points so you stay on point and dont let your anger take over. Oakbrook Terrace, IL 60181. Please enable scripts and reload this page. As part of this process, the CDPH inspects nursing facilities and analyzes their records of quality-of-care performance. Some of the Complaints our Agency DOES Handle: Professionals, Trades People or Contractors that should be licensed or registered with DCP. If you get an infection while you're in the hospital or have problems getting the right medication, you can file a complaint with the Joint Commission . The Joint Commission You can do this in a few ways: Consumer Fact Sheet: About Consumer Contracts in Connecticut. Top-requested sites to log in to services provided by the state. Please limit your input to 500 characters. Licensed full service health plans, which are businesses that arrange for the supply of health care services to participants in exchange for a prepaid or monthly fee, are required to be licensed under the Knox-Keene Act, according to the Act. Additional information that may be helpful when submitting your complaint includes, but is not limited to: Within 7-10 business days of submitting the complaint with your address, you will receive a letter to verify your complaint was received and will be investigated. You'll be given three options: 1) "File a . Find out more about the sorts of issues that the Ombudsman Services can investigate and how to contact them. How Do I Submit a Corrective Action Plan (CAP) in CONNECT? Annapolis Junction, MD 20701. Division of Health Care Facility Licensure and Certification, Long Term Care Ombudsman Local Contact Information, Health Insurance Portability and Accountability Act (HIPAA) form, Report complaints as a healthcare facility, File a complaint with the Bureau of Health Professions Licensure, contact the Division of Health Care Facility Licensure and Certification. What does a nursing home ombudsman do? A .mass.gov website belongs to an official government organization in Massachusetts. New providers are required to visit the HCBS Toolkit on the DMAS website to view resources and other information to help develop your HCBS policies. A person also can file a complaint by summarizing the issue in two pages or less and including the name and address of the organization in question. Information provided by citizens and employees helps with fulfilling DBHDS mission. BBB makes it easy for people to file complaints. After completing the initial assessment, HSQA will notify the person who filed the complaint as to whether or not HSQA will conduct an investigation. Health Systems Quality Assurance Residents rights and high-quality care in nursing homes, personal care homes, residential care homes, and other long-term care facilities are the focus of this organization. Please submit this form with your written complaint so that we can share information with you as quickly as possible. Include any names and phone numbers with whom you have already filed a complaint with. Before sharing sensitive information, make sure youre on an official government site. After a complaint is filed, HSQA conducts an initial assessment to determine whether the agency will investigate the complaint. ALBANY, NEW YORK 12237. Secure .gov websites use HTTPS We may not be able to open other file types. Investigation reports are not provided electronically. You do not have to have all the answers to submit your complaint. Expand each section to learn more. In order to view the waitlist please click the DBHDS CONNECT PROVIDER PORTAL and choose VIEW APPLICATION WAITLIST. (Correct answer). The Joint Commission standards are not available on its website, but can be purchased online. Unregistered users can still file a complaint by clicking on the "Get Started" button on the ASETT home page. Board members, the hearing officer, the Boards prosecuting attorney, the licensee, or the licensees attorney may question witnesses. For all on-site investigations/surveys, our agency will provide written information regarding the findings of the survey, including whether areas of non-compliance havebeen identified. Changes to the Licensing Initial Application Review Process Memo, Initial Applications in Review Upcoming Changes Memo, 2023 Initial Applicant Licensing Resources, Changes from the Emergency BHE Regulations to the Final BHE Regulations Memo, Changes from the Emergency ASAM Regulations to the Final ASAM Regulations Memo, Changes from the Emergency Childrens ASAM Regulations to the Final Childrens ASAM Regulations Memo, Revised-Care-Concern-Criteria-Level-I-Serious-Incidents-Memo, 2023 Annual Inspections for Providers of Developmental Services Memo, Medication Assisted Opioid Treatment Services (MAT) legislative changes effective January 1, 2023 Memo, New Regulation Affecting 12VAC35-46 Effective 1-10-22 Memo, Word Version of the Sponsor Certification Form, December 1, 2021 Behavioral Health Enhancement (BHE), Memo Grace Period for Documentation of ISPs, Rules and Regulations For Licensing Providers by the Department of Behavioral Health and Developmental Services [12 VAC 35 105], Regulations for Childrens Residential Facilities 12VAC35-46, Emergency/NOIRA:12VAC35-46. However, if the facility or agency does not adequately or effectively respond to the complaint, a person may file a complaint with a number of other organizations depending on whom the complaint is against and what the complaint is about. Use the Virginia Department of Behavioral Health and Developmental Services Provider Search System to locate licensed providers by a variety of criteria. The form can be mailed to: Washington State Department of Health Such next steps may include: Complaints must be filed within 180 days from the date of the alleged discriminatory act. How Do I Register for the CONNECT Provider Portal to Begin the Initial Application Process? for internal review prior to enrolling with Medicaid as a DD waiver provider and in order to receive reimbursement for services. : DCP is responsible for ensuring that businesses follow all consumer laws and guard against deceptive business practices. Thank you for your website feedback! The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. If we receive a complaint we cannot help with, we will try to refer it to the right federal or state agency, but that could significantly delay the time it takes for you to get the help you need. Please note: to protect patient and resident privacy, all complaints must be made by fax, mail, or telephone. Anyone with a complaint about a health care organization accredited or verified by The Joint Commission may file a complaint. To file your complaint, call (888) 419-3456, or complete the Health Care Facility Complaint Form . However, if the two parties fail to come to an agreement, the consumer may pursue their complaint in the court system. 1 (855) 887-6668 (TTY). The Joint Commission accredits various kinds of health care organizations, including hospitals, doctors offices, nursing homes, office-based surgery centers, behavioral health treatment facilities, and providers of home care services. Be specific and focus on your problem. (See above explanation). Please be aware that there are certain time limits or deadlines to file a complaint, a lawsuit, or take legal action. When should I file a complaint? You may be trying to access this site from a secured browser on the server. The Department of Consumer Protection can not resolve every consumer dispute. Formal actions result in public orders that may be disclosed upon written request as required under the Maryland Public Information Act, and will be posted on the Board's website. To file a grievance, you can do so on Kaiser Permanentes website at kaiserpermanente.org, in person at your local Member Service office, or over the phone by dialing 1-800-464-4000. Our complaint center can mediate and facilitate mutually agreeable resolutions to consumer complaints. If the investigation concerns a health care facility, the investigation may include visiting the facility, reviewing patient records, reading and reviewing the facilitys policies, procedures, and documents relating to the incident, interviewing staff, and observing staff delivering care. Once completed, they can be printed out and mailed or faxed to the OCR regional address where the alleged violation took place. any change The Joint Commission made to the organizations accreditation or certification. To file a complaint against a health care provider or facility, an individual can fill out the HSQA complaint form available online. At that time, the case is referred to the Office of the Attorney General for further review and possible prosecution. filing a complaint would be abuse, neglect, poor care, not enough staff, unsafe or unsanitary conditions, dietary problems, or mistreatment. Should you file a complaint, you may be contacted by a Board investigator for additional information. Medicaid Supplemental Payment & Directed Payment Programs, Menu button for Provider Self-reporting">. **Note: In order to download the waitlist, please allow pop ups.**. File a complaint against an LADC or substance use disorder treatment program. One Renaissance Boulevard The Virginia Freedom of Information Act (FOIA), located 2.2-3700 et. How do I View Licensing Information from the CONNECT Provider Portal Dashboard. Thank you for contacting the DBHDS Office of Licensings CONNECT Help Desk. During the investigation, a surveyor may attempt to contact you to gather additional information. If a violation is found against a health care provider, the case is presented to a panel of members from the department, board, or commission for approval to take action. Incidents Submission Portal for Health Care Regulations Providers, Incidents Submission Portal for Long-Term Care Providers, An Incident at a Facility (HHS Providers Only), Learn about the Medicaid Estate Recovery Program.