If there is an issue with the network, you will need to wait for the service to be back up and running to use your terminal. Note: In addition to the relevant Item Number (see above), a 2 digit indicator code representing the PRIMARY CONDITION must be keyed in the Clinical Code field. Make sure you have your Merchant ID and Terminal ID handy before you call. For example online, at a Service Centre or over the phone, The item number claimed and an override code used cannot be used together. If not duplicate, resubmit with appropriate indication, Check servicing provider. Professional attendance for the purpose of providing focussed psychological strategies services for an assessed mental disorder by a psychologist registered with Medicare Australia as meeting the credentialing requirements for provision of this service - lasting more than 50 minutes. Use these item numbers when processing audiology services on a HICAPS terminal. They're Dental Benefits Schedule items 88011-88943. Counselling Couple or Family Consultation, Counselling Individual Telehealth Consultation, Counselling Couple or Family Telehealth Consultation. Use these item numbers when processing remedial massage therapist services on a HICAPS terminal. For example online, at a Service Centre or over the phone, Equipment number entered does not appear to be registered with Medica Pleasecheck details and resubmit, An age restriction applies to this item. Use these item numbers when processing optical services on a HICAPS terminal. If it is determined that the customer's issuing bank is declining the transaction, there is nothing PayJunction can do to override the declined 05 response. Check the cable quality and dial tone by connecting the phone line to the phone. A full list of HICAPS and EFTPOS response codes are below. Or, if youre running an eCommerce business, error codes could be dramatically lowering your checkout conversion rates and you may not even know! Professional attendance for the purpose of providing psychological therapy for a mental disorder by a clinical psychologist registered with Medicare Australia as meeting the credentialing requirements for provision of this service, lasting for at least 60 minutes. NAB doesnt accept responsibility for the operation of the website youre being redirected to. customising a HICAPS example customised receipt receipt (optional) To customise your HICAPS receipt for seasonal or other messages. For example online, at a service centre or over the phone, The date entered is in the future. Generally, the response code returned from our system is the actual response returned directly from the customer's credit card issuing bank. This code identifites the reason the payment was approved or declined. A full list of HICAPS and EFTPOS response codes are below. Explore our guides for advice on which item numbers to use, troubleshooting and integrating your PMS. For example online, at service centre or over the phone, Either an amount has not been entered in the charge field or an invalid amount has been entered. Decline code 51 is the processing response for insufficient funds, or an exceeded credit limit. Ask your customer to repeat it if necessary. Use these item numbers when processing exercise physiology services on a HICAPS terminal. hb`````:EX,:!b!v5000[x @q ~&bi8 Ccc*R9hvpbbY@ 9w XKoPDX(fqXnZ{|0iC #p Explore some of our top tips for using your HICAPS terminal: Copyright (c) 2023 HICAPS. Press 3 to select 3 Terminal Restart and then press the Select button. The table below can help you learn what your rejection message means, and what you can do about it. ASSMENT COSULT. Timed Out waiting form response message from terminal. anomalies to be recorded, Range of motion study. While browsing the table, keep in mind that the rejection message you received may differ slightly, depending on how and where you submitted your claim. Click here to see the. Please check details and resubmit, or issue patient or claimant an account/account receipt to claim through an alternative Medicare claiming channel. Double-check that its not a user error and go from there. If HealthPoint is operational, you can contact the Tyro Health Customer Support team to assist with troubleshooting on 1300 00 TYRO (8976). In this post, we discuss HICAPS, and you will know how to resolve Hicaps Comms Error. Please check the HICAPS item guide, Item not approved not payable by HICAPS, Service exceeds number of times permitted, Value needs to be entered in 0.05c increments, Patient not covered for this type of service, Provider to check patient details on card, The member is not covered for the service, Membership has ceased or is suspended at the date of service, Membership not current at date of service, The patient is not covered for this service, Reduced benefit excess on service applied, Reduced benefit quote required prior to service, Reduced benefit age restriction applies, Reduced benefit gender restriction applies, Transaction declined refer tran to resp code, Provider not approved by fund (at date of service), Provider not approved by fund for this service at DOS. Terminal rolls can be ordered via your terminal see. Please check details and resubmit, 2 pieces of information submitted within the claim cannot be submitted together. First, check the basic things like phone supply and terminal phone cable connections to fix the error. ), Skin and subcutaneous tissue or mucous membrane, repair of wound - not on face or neck, large, superficial, Superficial foreign body, removal of, (including from cornea or sclera) as an independent procedure (Anaes. Next: Save up to 35% on transaction fees with Tidal, Learn more about Convenience Fees and if they're worth the hassle for your customers, Breaking down how a payment goes from swipe to completed, NFC payments are the future so get prepared today. Did you find this page helpful? Check the right top corner of the screen for mobile reception bars. Physiotherapy item number guide (overseas visitor cover) (PDF 85.6KB). Check the right top corner of the screen for mobile reception bars. HICAPS Pty LtdABN 11 080 688 866. HICAPS Accounts Online user guide Its possible the customer moved recently and has accidentally put in the wrong zip code. While health fund systems usually operate 24/7, they can be down for either scheduled maintenance, or due to an unforeseen issue. HICAPS item number guides Use these item number guides when processing health care claims on your HICAPS terminal. Providing our merchants with the latest tools to get the job done, from cutting edge payment solutions to award-winning technical support available 24/7/365. Earn rewards points and manage business expenses with our range of business credit cards. Check the account and resubmit with a valid indicator if not normal aftercare, This item is not covered for this patient at this date of service. Action: Go to Client file > Details/Referrer and check if the suburb has been misspelled or if the wrong suburb has been entered for the postcode. Discovery Plus Error 500 (Feb) Bugs & Fixes Detailed! After 30 seconds continue to step four even if the 3G signal hasn't appeared. Use these item numbers when processing speech pathology services on a HICAPS terminal. The health fund details provided do not match those that the health fund has on file. post-op. Even if youre pretty sure its their fault, being cordial goes a long way to making this process less frustrating for both parties. Osteopathy health service provided to a person by an eligible osteopath 20-minute duration. of Australia 2000). Right-click the HICAPS Connect icon and select Re-scan for HICAPS Terminals. In this post, we specifically discuss an error that many users fromAustraliahave been facing recently. When processing a HICAPS transaction, you will be presented with a two-digit response code. Click here to see the official error resolving post of HICAPS. HICAPS/EFTPOS 1.1 HICAPS help desk The following codes can be entered into your Practice Management Software to process a Private Health Fund claim on the Tyro EFTPOS machine: Physiotherapy Practice. dressings, list drugs), Post-operative equipment (e.g. Start your day with the NAB Morning Call Podcast, for the latest overnight key economic and market information straight from our team of experts. HICAPS fax number is 1300 725 726. Professional attendance at a place other than consulting rooms as per requirements for item 80110. If you cant get the card to work, see if your customer minds switching cards for you. Use these item numbers when processing podiatry services for overseas visitors on a HICAPS terminal. Also Read : Discovery Plus Error 500 (Feb) Bugs & Fixes Detailed! Seek alternate method of payment card holder to follow up with fund. ), Skin and subcutaneous tissue or mucous membrane, repair of wound - on face or neck, small, superficial (Anaes. All information sent via EFTPOS is encrypted and sent through a secure network. General and medical practitioner item number guide (PDF 75.4KB), Level B standard surgery consultation (<20 minutes), Level C long surgery consultation (>20 minutes), Level D comprehensive surgery consultation (>40 minutes), Professional attendance by a general practitioner on one patient on one occasion each attendance (other than an attendance in unsociable hours) in an after-hours period, Professional attendance by a medical practitioner (other than a general practitioner) on one patient on one occasion each attendance (other than an attendance in unsociable hours) in an after-hours period, Professional attendance by a medical practitioner (other than a general practitioner) on one patient on one occasion each attendance (other than an attendance in unsociable hours) in an after-hours period, Professional attendance by a medical practitioner each additional patient at an attendance that qualifies for item 585, 588 or 591 in relation to the first patient, Professional attendance by a general practitioner on not more than 1 patient on 1 occasion between 11pm 7pm, Professional attendance by a medical practitioner on not more than one patient on one occasion - between 11pm 7pm, Professional attendance by a medical practitioner (other than a specialist or consultant physician) to perform a brief health assessment, lasting not more than 30 minutes, Professional attendance by a medical practitioner (other than a specialist or consultant physician) to perform a standard health assessment, lasting more than 30 minutes but less than 45 minutes, Professional attendance by a medical practitioner (other than a specialist or consultant physician) to perform a long health assessment, lasting at least 45 minutes but less than 60 minutes, Professional attendance by a medical practitioner (other than a specialist or consultant physician) to perform a prolonged health assessment (lasting at least 60 minutes), Attendance with cervical smear - diabetes, Focused psychological strategies, extended attendance, Professional attendance by a general practitioner on not more than one patient on one occasion (<20 minutes), Professional attendance by a general practitioner on not more than one patient on one occasion (>20 minutes), Professional attendance by a general practitioner on not more than one patient on one occasion (<40 minutes), Standard consultation of more than 5 minutes duration but not more than 25 minutes duration, Long consultation of more than 25 minutes duration but not more than 45 minutes duration, Additional bulk billing payment for general medical services concession, Additional bulk billing payment for general medical services rural, Hormone or living tissue implantation, by direct implantation involving incision and suture, Localised burns, dressing of, (not involving grafting) each attendance at which the procedure is performed, including any associated consultation, Wound of soft tissue, traumatic, deep or extensively contaminated, debridement of, under general anaesthesia or regional or field nerve block, including suturing of that wound when performed, Skin and subcutaneous tissue or mucous membrane, repair of wound not on face or neck, small, superficial (Aneas), Skin and subcutaneous tissue or mucous membrane, repair of wound not on face or neck, small, deep tissue (Anaes), Skin and subcutaneous tissue or mucous membrane, repair of wound on face or neck, small, superficial (Anaes), Skin and subcutaneous tissue or mucous membrane, repair of wound on face or neck, small, deep tissue (Anaes), Skin and subcutaneous tissue or mucous membrane, repair of wound not on face or neck, large, superficial, Skin and subcutaneous tissue or mucous membrane, repair of wound on face or neck, large, superficial, Superficial foreign body, removal of, (including from cornea or sclera) as an independent procedure (Anaes), Etonogestrel subcutaneous implant, removal of, as an independent procedure, Subcutaneous foreign body, removal of, requiring incision and exploration, including closure of wound if performed, as an independent procedure, Diagnostic biopsy of skin as an independent procedure, Palmar or plantar warts (less than 10), definitive removal of, excluding ablative methods alone, not being a service to which item 30185 or 30187 applies, Haematoma, furuncle, small abscess or similar lesion not requiring admission to a hospital - incision with drainage of(excluding aftercare), Semen examination for presence of spermatozoa by a participating nurse practitioner, Leucocyte count, erythrocyte sedimentation rate, examination of blood film (including differential leucocyte count), haemoglobin, haematocrit or erythrocyte count by a participating nurse practitioner 1 test, 2 tests described in item 73829 by a participating nurse practitioner, 3 or more tests described in item 73829 by a participating nurse practitioner, Microscopy of urine, whether stained or not, or catalase test by a participating nurse practitioner, Pregnancy test by 1 or more immunochemical methods by aparticipating nurse practitioner, Microscopy for wet film other than urine, including any relevant stain by a participating nurse practitioner, Microscopy of gram-stained film, including (if performed) a service described in item 73832 or 73834 by a participating nurse practitioner, Chemical tests for occult blood in faeces by reagent stick, strip, tablet or similar method by a participating nurse practitioner, Microscopy for fungi in skin, hair or nails by a participating nurse practitioner 1 or more sites, Professional attendance by a participating nurse practitioner for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management, Professional attendance for a patient presenting with clinical signs and symptoms with an easily identifiable underlying cause following a short consultation lasting less than 20 minutes duration, Professional attendance by a participating nurse practitioner lasting at least 20 minutes, Professional attendance by a participating nurse practitioner lasting at least 40 minutes.