If they are not able to find the package, they may reimburse you for the value of the package. Nike does not have a policy of replacing stolen packages, according to a Nike spokesperson. "I just needed somebody to explain to me what was going on or investigate or give me another pair.". Its perfect, These options, and many more, are available when you sign up for a free FedEx Delivery Manager. Secondly, please offer some kind of consolation to the customers that cannot have their shoes replaced, possibly in the form of a golden ticket for a future SNKRS draw that will guarantee a purchase. If your package is stolen, you may be able to get a refund or replacement. Save my name, email, and website in this browser for the next time I comment. It can either be done by visiting the store or mailing them back the product to their return address. Well notify you when its. You only have 14 days to return your AppleCare+ and Apple Watch Nike if you want to request a refund. There are a few things that you can do if your package is stolen after it has been delivered. Let's make boxes safe for delivery . You should contact the courier to report and claim UPS stolen package 24 hours after the expected delivery date. Contact the sender for a possible refund or replacement. In some cases, Nike may be able to offer customers a replacement item if their original order is confirmed stolen. So if your package is stolen, make sure to file a claim with the insurance company or the shipping company as soon as possible. The customer's credit card provider may offer purchase protection services that will refund the cost of a stolen purchase. All Nike members are eligible for free online returns. Nike, please stop using branding on your packages. Your email address will not be published. Find proof of the value of the item, if possible. Note that Internet Explorer is no longer supported. We think you are in {country}. Nike Customer Service. If you carry your original receipt you will get your refund back the same way you purchased it. There was even a video of a FedEx driver hoarding Nike packages in their truck without delivering them. They take no responsibility for stolen items. Nike states they will take 2 days to complete your refund process. Nike is one of the worlds leading sporting goods companies, but what happens when your package from Nike is stolen? You can file a mail theft complaint with the U.S. Nike is one of the largest and most popular brands in the world. If Nike is unable to issue a refund, customers may be able to recoup some of their losses by filing an insurance claim with the carrier. When they are open, they try to keep full safety for their customers and thus the orders might get delayed for this reason. Shippers of all sizes can save up to 85% on shipping and parcel insurance. Nike tries to help their customers as much as possible. Yeah but you gotta do what you gotta do. Unworn and unwashed items can be returned even after those 30 days have passed. "Nike likes to act like they don't know the value of their things on aftermarkets," Lopez said. Does Nike refund stolen packages? Did you know your package can be delivered to your neighborhood Walgreens, FedEx Office, or select Dollar General and grocery store locations? If you are unsure about the companys return policy, it is always best to contact the retailer directly to find out. Each time I ask for a status of my refund they say I have to wait 5 to 7 working days for a response. Nike will accept your refund under certain terms and conditions explained in Nike Return Policy. My order got lost and Nike is not refunding me. I hadnt got the notification of my package being delivered so thats why it had been there for so long as i got the noti that they were here at 1 pm and the package was stolen at 12:18. anyways i wanted to know what can i do and if is possible to get any refund or is it just my lost. The customer will then be issued a full refund or a replacement product, depending on the customers preference. UPS My Choice is a free service that gives the receiver more control over deliveries. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement. Nearly 70 percent of homeowners expect to receive packages this holiday season, with 3 of 5 consumers receiving more packages during this time than any other time during the year. Advertising cookies (from third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. While Nike refunds the purchase of the shoes there is no consolation for losing a pair that cannot be replaced and a pair that the cu Unfortunately, Nike does not offer any type of refund for stolen packages. If a replacement product is requested, the customer will be notified when the replacement product is available. For more information, visit Data Security Page. If you think your package has been stolen, you should contact the shipping carrier to investigate the issue and file a claim. FedEx, UPS, and USPS all offer additional declared value coverage, with the first two carriers providing up to $100 of free coverage included with ground and express services. Read more about this. Adidas branding generally appears only on the shipping label and nowhere else on the package. If the address on the ID doesnt match the address on the package, bring proof of residency that matches the address on the package (like a current utility bill). Firsov is not alone. And you can track the status of your claim online. And be ready to prove the value of the item(s) youre missing (with an invoice or appraisal). They provided mask covers along with gloves to the employees of the Nike store. Customers of Nike have always been satisfied with their policies and this is one of the reasons for their positive image. The company has a long history of producing high-quality shoes and apparel. FedEx, a longtime Nike shipping partner, told him a few days after his purchase that his package had arrived at its facility with no shoes inside. Luckily, Amazon makes getting a refund for missing packages pretty easy. The trial run is not completely risk-free as you have to take care of the product up to a certain limit.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-box-4','ezslot_8',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-box-4','ezslot_9',103,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0_1'); .box-4-multi-103{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. It's an unfortunate reality that online shopping can come with the added insecurity of packages being stolen before they reach the customer. In order to retrieve your packages, present a government-issued photo ID where the last name and full address on the ID match that on the box. Nike does not have a policy of replacing stolen packages, according to a Nike spokesperson. Find the Nearest Nike store first and then follow these points. No. A golden ticket would put Firsov and other sneakerheads' minds at ease. In some cases these cookies can improve the speed with which we can process your request as they allow us to remember site preferences that youve selected. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. However, since they cannot guarantee the safety of shipments, customers should take extra precautions to ensure their packages are secure. On behalf of everyone who never received their SNKRS package at the hands of FedEx, I urge Nike to take matters into its own hands and issue a public statement on the steps it is taking to resolve the ongoing issue of theft with its carrier Fedex and offer consolation to everyone who did not receive their shoes. If the customer contacts Nike after 30 days, they may still be eligible for a store credit or gift card. Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Nike will need to verify the customers claim and verify that the package has been stolen before issuing a refund or replacement product. To get more information about these cookies and the processing of your personal data, check our Privacy & Cookie Policy. The shipping company may be able to track the package and locate it. If your package is stolen, you may be able to get a refund or replacement from the shipping company. Nike offers free shipping & free returns on all orders, but that does not include stolen packages. No. If the package was not insured, then the responsibility falls on the sender. When Nike offered select customers exclusive access to buy the Travis Scott Jordan 1 Lows on the Nike SNKRS app on September 3, he said he felt "kind of disenfranchised." So I had gotten exclusive access for the sacais undercover the night maroon and team royal pair and they were supposed to be delivered today which they did but they were left in my front door stairs which is not good when you live in a not so great neighborhood in the city so 20 minutes later someone in a bike came and snatched the box and I have video proof of everything. Its perfect for when youre going on vacation or traveling for business. Delivery instructions will apply to all packages, not just yours, delivered to your home. Charges have been laid against a Memphis woman who confessed to stealing Nike products to the value of $60,000 from the warehouse she worked at. All other trademarks and copyrights are the property of their respective owners. These include: Answer: Yes, Nike does give refunds for stolen packages. In some cases, the package may have been stolen from the recipients doorstep. Delivery instructions will apply to all packages, not just yours, delivered to your home. Nike offers free shipping & free returns on all orders, but that does not include stolen packages. If a customers package is stolen and they have proof that the item was delivered to the correct address, Nike may be able to provide a refund. When you make a purchase at Nike, you may be eligible for a refund if you are not satisfied with your purchase. "Since it gave me the Travis, and the app doesn't know that I actually didn't get the shoes, I'm not going to be catching any more W's for a while, it seems like.". Sign up for notifications from Insider! Well resume delivery when youre ready. As one of the worlds most popular online retailers, Nike knows this all too well. Become a Nike Member for the best products, inspiration and stories in sport. If your FedEx package is stolen, you may be able to get a refund or replacement. How do I contact Nike about a missing package? Do you accept these cookies and the processing of personal data involved? "I saw my screen pop up with the 'Got 'em,' and I was like, 'Let's go!" After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. *Delivery Instructions may take up to 24 hours to display in our systems and will apply to your next delivery. Additionally, they can keep an eye out for any suspicious activity in their neighborhood and report it to the appropriate authorities. Here's how to report missing packages from a third-party seller: Sign in to Amazon and click on "Your Orders." Click on the "Amazon Pay" tab on the menu bar at the top of the screen. De-selecting these cookies may result in poorly tailored recommendations and slow site performance. Which will mean your return request will be canceled. Nike may ask for a police report and other documents that help show the package was stolen. Required fields are marked *. If it's a company, they may simply send a replacement following a . A FedEx spokesperson told Insider, "The safety and security of our customers' shipments is a top priority for FedEx. Nike provides a free return to all their customers. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? When you send a package, you expect it to arrive at its destination safely and intact. What is Their Policy For SNAP, WIC, and TANF, Does Rite Aid Take EBT? Registration is fast and free., These options, and many more, are available when you sign up for a free FedEx Delivery Manager account.