We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. Privacy Policy. @ComcastJodie I do not have a chat option. Greetings, @l8867vette! @ComcastMichael can you please reach out to me as well. I just did, now can someone finally help me? We had our electrician install conduits between the poles. Were enhancing this network over time and location-by-location, which briefly disrupts your services. Here's 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch. Heres how you can prepare: To receive real-time service alerts throughout this process, Primary Managers can register their mobile number in My Account. We'll be there to help. 0000002370 00000 n If install can use temp line they create ticket for underground line which is installed later (2-3 weeks generally). Edit: What I really need is someone who can give me a cost estimate on relocation of said lines. 0000202381 00000 n We don't have direct contact information to provide you, that being said, we can place a ticket into our serviceability division. WILL MY XFINITY SERVICES ALSO BE INTERRUPTED? Connectivity and managing Your Comcast Business network. 0000003309 00000 n This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Yeah sounds like similar situation. Please private message me (if you click on my handle, Comcast_Gina it should give you the option)with the address, your contact number and email and we'll get the ball rolling. Comcast Construction - $13,000+ Official Response. I've gone in store, emailed, and called to try to get someone to set up internet with zero help. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Did you make sure to scroll all the way up? hb```l^@(a4(,s3mY .it's Comcast, don't expect anything to be . Your business will experience a service interruption while network construction occurs in your area. Washington, PA 15301. I want to look further into this and get you some answers, we thank you for your interest in our services! Again, I'm getting zero help. There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. 0000005518 00000 n Ive never seen a company treat PAYING CUSTOMERS like this. Carroll County Department of Public Works Road and Utilities Construction Project Schedule for the Week of January 10, 2022; . If available, they will appear as. Moving forward, if you are having troubles and need support, please create a new post detailing your issue so that the community and our support representatives can assist. 0000003459 00000 n We know this can be frustrating, and ask you provide us with your, If your residence in the same area as your business location, your Xfinity services may also be affected. We have spent more than $16 billion with diverse Tier I and Tier II suppliers since YE 2010, including more than $4 billion in 2017 alone. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. Not available in all areas. I got past the computer by saying i wanted new service, they connected me with sales, who kicked me to the tech department, on hold now supposedly being connected with engineering. 0000202451 00000 n However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. 2304870. . I apologize to hear of the issues you keep running into when trying to get this tap installed. Gig Speed Network. I hope you are having an amazing day! Each time the tech arrives to find no work has been done. I have had this identical scenario happen 4 times now. They ran a cable above ground for 400 ft. My service is terrible. Were enhancing the network in your area to bring you the best experience possible. @user_285696 Hey there! 0000001442 00000 n Xfinity 10G Network to more than 17,500 additional homes and businesses across 450 miles in St. Mary's County, Maryland, delivering its full suite of Xfinity and Comcast Business services. I told them get me connected then we'll wory about pricing at this point. 0000002692 00000 n Comcast Service Center. I'm having the same issue, trying to get Comcast to come out to my home which is new construction. The cable runs across my neighbors property. How do you not have internal numbers to contact another internal department? We can help with both the service issues and the exposed cable. I would like to see what we can do for you. If anyone with xfinity is reading this please help! It's been 2 months and I still have nothing. Connectivity and managing Your Comcast Business network. Let's get started by having you send us a direct message so we can help. Each year, Comcast NBCUniversal participates in dozens of outreach events and capacity building activities to grow our Supplier Diversity pipeline. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. . , I really need to speed up this since we are planning to move to the new office in Sep., we need to have the internet service before we move in. PECO did their job but it has been impossible to get xfinity to come out. Our team is here to help. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. Chat with Xfinity Get 24/7 help with any questions you have. 0000203341 00000 n The "chat" button in the top right leads me to nowhere, there's nothing to search for and says there are zero communications. "When we have the new ramps open, people are going to be able to get off and go right onto State Avenue, or they're going to be . We actively partner with organizations that support diverse suppliers, including: the Billion Dollar Roundtable, National Minority Supplier Development Council (NMSDC), Womens Business Enterprise National Council (WBENC), and national Chambers of Commerce. Leverage your professional network, and get hired. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. - Oversee Coax and Fiber build to Residential and Commerical buildings. I appreciate you taking the time to reach out to us here on the forums. Contact Comcast Now were getting ready for whats next our next-generation network thats faster than ever. You can visit the, We recommend restarting your gateway once service has been restored. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division., The project is in Gresham, Oregon and there is service in the area., We can provide blueprints but we need to find out the estimated wiring cost for our budget., Groundbreaking begins in March and the wiring needs to be addressed when we pour the concrete since once it is in, we cannot drill through it without an X-Ray., Thank You very much for any assistance., I did send a private message to a forum member and then discovered how to post a question in this area.. I'm having the same issue, trying to get Comcast to come out to my home which is new construction. startxref I am so sorry to hear that you are still waiting for confirmation of serviceability. At your Richmond, VA, 918 North Boulevard, Comcast Service Center, you can subscribe to Xfinity Services including Digital Cable TV, High Speed Internet, Home Phone and Home Security. user_285696 Hey there! We can send a text the day before network improvements begin in your area and again when your service is restored. Understood. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. 198 41 Is there a number to call? Ive never seen a company treat PAYING CUSTOMERS like this. Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". Nurturing Diverse Subcontractors .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been trying to get service for over a month now. I responded to your private message, Please send a response there. Pittsburgh, PA 15235. A community that reflects your values and inspires others to make a positive impact. @ComcastMichael can you please reach out to me as well. Please include your first and last name, along with your new address, and we will continue helping from there. However I haven't received the cal Instead, type "Comcast Business" there, - As you are typing a drop-down list appears. An underground cable line normally brings Xfinity services to your home. 0000009955 00000 n The area is built up with tons of other buildings in the area so I don't understand how you can't get someone out here? We'll be there to help. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Let me know. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, We need to get an estimate for an apartment building from Comcast. Internet Products Overview. You can also make a payment or pick up and exchange equipment Photos Hours Mon: 10:30am - 5pm Tue: 10:30am - 5pm Wed: 10:30am - 5pm Thu: 10:30am - 5pm %PDF-1.5 % I am so sorry to hear that you are still waiting for confirmation of serviceability. Grasshopper is a cloud-based, virtual phone system for small businesses. Since you have already sent a PM, I will continue to assist you through there. I am looking for this information also. 0000003156 00000 n 0000004087 00000 n How do you get service?! Our goal has always been to deliver the speed, reliability, and performance your business can rely on. At 7.45 pm I hadn't heard anything from Comcast. Engineering Department 120 K Street, Third Floor Lake Worth, FL 33460 Attn: (561) 357-6400 Office (561) 964-3499 FAX Mr. P. Eddie Herron, Manager OSP Planning & Engineering Design AT&T Utility Coordinator [email protected] (561) 540-9262 Direct (561) 964-3499 FAX If nothing else I need to know how to get out of my contract. Connection Pro. My husband runs a small business and we're really losing out. Cookie Notice It "didn't understand" so it said to hit zero to talk to a rep. Did just that. DEPARTMENT NOT PRESENT CAMBRIDGE TRAFFIC DEPARTMENT No work Jonathan Brown ([email protected]) - for detour plans & line striping . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My cable has to be run in the air. We can help with both the service issues and the exposed cable. However I havent received the call from the construction team yet. We are having exactly the same problem. How do you not have internal numbers to contact another internal department? This way were able to help your business do more and connect more. So I told her "Basically, I am demolish 6 poles, these poles have your cable service lines on them, I need to talk to someone who can tell me how much its going to be to replace them" She got her supervisor. Whether your project is big or small, our powerful, robust network gives property owners, developers, and building managers the reliable connectivity their clients and tenants need. %%EOF You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. Hicatlusainc. Diverse suppliers bring value to our company, not just through their offerings, but also by creating opportunities for economic growth in our communities. Can someone let me know how to contact the Comcast Construction Division for the Kansas City, MO area? I've got a project up in Michigan that requires a few utility poles that need to be relocated. register their mobile number in My Account. 0 Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. When you start a thread we ask you post as much detail as possible along with the troubleshooting steps you have tried. It's an absolute joke how terrible Comast service is. Our home has multiple residents (I rent it out) who would be getting their own individual lines of service to their portions of the house if Comcast brings service. Comcast has been forced to shell out $700,000 in refunds and cancel the debt of more than 20,000 Massachusetts customers after a state attorney general investigation found the company routinely jacks up consumer bills via a bevy of misleading fees. 123.5 mi Comcast Service Center. It's been 2 months and I still have nothing. Select "Xfinity Support" from that list, An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. A high-speed, high-performance network designed for business Business owners need a network they can rely on to get them through the day. I want the service but something has to be done. My cable has to be run in the air. I've gone in store, emailed, and called to try to get someone to set up the internet with zero help.