Connected TV In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. Still getting the same error message. It is common for some problems to be reported throughout the day. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. AVForums.com is owned and operated by M2N Limited, If a device isn't certified, it won't be listed below. However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. I've just tried this. If so, disregard my post. Where can I find system information for my connected TV or games console? 04:44 PM Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. Read about our approach to external linking. My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. But no joy with iPlayer. Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. apparently harder to get to work on non-windows devices. Take a look at our article BBC iPlayer detecting VPN to find out more. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. 03-02-2019 I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. woutf said: I already have the phone app running on Shield. Copyright 1995-2023 All Rights Reserved. I am on firmware 1151.1. What is the error number? I tried changing settings around and the version to Beta and the video to SD. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 You can manually search for the iPlayer and install it here. in. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. Netflix and the games I've tried are fine. 29-12-2017 08-12-2017 The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. The USB updates firmware from my version 1210 to firmware version 1230. If you have any questions/suggestions, please let us know in the comments down below. Suggest the o/p enters his TV in that list. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. If your web browser is Safari, BBC videos still work but at a lower quality. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. You must reset your Internet connection settings to resolve this issue. You should see a screen asking you to use a second device to sign in. Both machines loaded into IPlayer no problem till 1 day ago. Can anyone help, call UHD over-saturated on Samsung TV using native iPlayer app, BBC iPlayer - Unable to Load (-201) - Philips and LG OLED, Panasonic TX-55HZ980B BBC iplayer no longer working. However, a reputable VPN service will quickly resolve this issue. All postings and use of the content on this site are subject to the. Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. Hi. Error 02001'. Simply disconnect and reconnect the cable if you are using a wired connection. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. Then, after quite a delay, I get the message: "Something went wrong loading this programme". Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. You could have an incompatible iPlayer version to your device. If its just one programme, check our. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. Your devices firmware could be incompatible with the latest iPlayer version. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 7 days ago. I suggest anyone still having a problem call Samsumg customer support asap. If that doesn't work, try upgrading your operating system. Checkour. You can now delete iPlayer by selecting it. Solved: Hi. How can I check if BBC iPlayer is available on a particular TV? Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. This site contains user submitted content, comments and opinions and is for informational purposes Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 Now thats interesting NOTHING will load now. 06-01-2018 If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. I am at a loss, can anyone help please, I can't be the only one with this problem? Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. I played the video successfully on the two TVs. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. They way I currently fix this is to update my DNS details to another IP address. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. Simply disconnect and reconnect the device to the internet. We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. What kind of device is it? norm123, User profile for user: This is out of the BBC's control. Go to the APPS menu by pressing the Home button on the remote. Try clearing settings for iplayer. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. only. On the remote control, press the Menu button. I am having the same issue in Spain where ipalyer isnt supported. in. However, a newer firmware was released on 27th Dec but that didn't fix the issue. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. TV. All menus load fine but every Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. All menus load fine but every I too have this problem on my Q7F QLED TV. Can anyone help, User profile for user: 15-04-2016 15:52. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Which programmes are affected? Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. in. on my 100mbs connection from Aus getting 70mbs to london! Another option would be to force quit an app on your Apple TV. I did however get the login page today which gave me hope it would start working. All menus load fine but every i tried to auto update from the tv menu but it said no updates available. in, 28-11-2018 08:48 AM All menus load fine If that still doesn't work, it means the device will no longer be compatible. To avoid any confusion, my TV is: UE49MU7000. 10-05-2018 Read about our approach to external linking. Press the BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. The updated files will be found automatically by the device. You must log off and on again through the device settings to use a wireless connection. Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. If it is not, the device will usually advise you to update your software. Happy Holidays and a Happier New Year to you all. Your email address will not be published. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Looks like no ones replied in a while. Hi. Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. in. Once completed, launch the BBC iPlayer app and try watch a video. Unfortunately there are many reasons the error message is coming up. 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Try to uninstall and reinstall the app. For a better experience, please enable JavaScript in your browser before proceeding. 10:11 AM I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. You can do that by double pressing the home button and then swipe up on the iPlayer app. Hi I am in Portugal, fighting against error 02001. Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. I was told that Sansung are aware of it and it would be fixed in the next firmware update. Consider performing a modem/router reset as well. We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. I cant find it in the samsung website. Both TV's work faultlessly on Amazon and Netflix and other services. Use an IP Address checking website to see where your IP address is registered to. in. Listed below are all Toshiba devices that are certified for use with BBC iPlayer. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 If this does not resolve the iPlayer error, please upgrade your internet connection. 06:20 PM The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). Connect the USB storage device to the TV and select Support from the menu. Depending on what the cause of the problem is determines which fix you need to perform. This website uses the TMDb API but is not endorsed or certified by TMDb. But I still got the 02001 error. Below are all the reported reasons to date. For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. Required fields are marked *. 16-12-2017 However the date againstthe link is "27 Dec, 2017". Also My5 gives an error message when I try to play a programme. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Once you enter this menu, it will let you know if there is an outstanding update ready. If there are no results on the page, then your model isn't listed. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. Try upgrading your browser or try a different browser. Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. Have you tried asking support to log in and test the TV? I contacted Samsung support who took control of my TV, reset apps but that didn't work. Save my name, email, and website in this browser for the next time I comment. I have just recently got apple TV 4 and followed the steps to set it all up and had no problem for 2 days, then went to watch a programme on bbc iplayer and it came up with error 02001 I have done all the normal things like unplug it, restart it and in frustration I reset the box to factory settings and then started from scratch again, each time it allows me to watch a single programme and then for the next one it gives me error 02001. It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. 06:03 PM All Rights Reserved. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. Have you had any luck?? All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. The model of your device can be found on the back of the TV or in the device menu under Support. I have been told that the 2017 TVs have now beeen certified. Is there anybody whose 2017 TV does play programmes through iPlayer? I contacted iplayer and they have now posted this message on their website:https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001. Has your BBC iPlayer stopped working? The code 02001 appears top right. JavaScript is disabled. You also get the best data encryption and secure connections available. Update your 02:16 AM Ive tried all the remedies on a previous post but to no avail. Welcome to the Digital Spy forums. Type your device's model number into the search bar. Hi guys I have just downloaded software version 1550 from Samsung support website. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. Just signed up for WS.. must say initially well impressed! 08:03 AM 07:16 AM Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. We hope this fix guide has helped you get back to binge watching your favourite programs. This seems to flush the crashed BBC iPlayer app out of the TVs in, Any luck?? It may no difference to BBC iPlayer. Engineer said that cause of the problem only identified in last week or so.